METHOD FOR PERFORMING VISIBLE AUTOMATIC RESPONSE SERVICE

A drawing of the present invention preferred embodiment the aim of specifically hereinafter said reference objects can be realized through a browser substrate.

In the example embodiment described, each element of "(on) or on (on or under) (below)" when described to be formed in, (on) or on (on or under) (below) is formed by two element is directly together (directly) can be provided for one or more other element is disposed between said two element forming comprising both (indirectly). In addition "(on) or on (on or under) (below)" represented element also includes a rear surface as well as the meaning of the reference whether the top can be.

In addition, hereinafter used in "number 1" and " number 2?, "/On/on upper" and "lower/below/the" relationship between the elements such as a language are such entity or any physical or logical relationship or order without containing not necessarily be desired or not, discriminate between either entity or another entity or element used only for disapproval. Description of drawings the same reference number can in addition exhibits through identical elements.

In addition, described above "comprising", "constituting disclosed", or "having disclosed" such as term, particularly opposite the substrate free, keeping means corresponding components may be three, but number further comprises other components of the other components of the should be interpreted. In addition described above such as "corresponding" means comprising at least one of the term "opposing" or "overlapping" can be.

Figure 1 shows a schematic configuration of the seen ARS progression of visually representing a surface in the embodiment are disclosed.

In the embodiment according to the progress of the ARS exhibiting at least one homepage server and, at least one ARS server, at least one base station number 1 (200, 210, 220) and at least one relay server (205, 215, 225) can be with.

Homepage server 1, 2, 3 or may be managing server to each personal homepage which manages the operating, not necessarily physically server (server) can be said as the string that does not contain any contour of the homepage and operating to managing.

Wherein, said particular Company or an individual who directly operating to managing the homepage server 1, 2, 3, or in up issue of Commission to service method can be spectroscopically.

1, 2, 3 Of a voice telephone consultant ARS server on behalf automatically answer in plate and guided through the Champion server which, individually provided for operating each said homepage server 1, 2, 3 is the subject of an individual undergoing the server which manages the ARS (Audio Response System) can be.

Wherein, said particular Company or an individual who directly operating to managing the ARS server 1, 2, 3, or in up issue of Commission to service method can be spectroscopically. And, when such as Commission to outside service method proceeding, that are equal to or from undergoing said each operating to management of homepage server 1, 2, 3 can be within a Company or other Company.

Base station number 1 (200, 210, 220) are 1, 2, 3 carry terminal of each said ARS server (100, 110, 120) can be between each ringback. Wherein, each terminal ARS server 1, 2, 3 (100, 110, 120) each between the number 1 base station (200, 210, 220) are shown but each, chamber include a plurality of base station and/or repeater with number such as can be.

The above-described base station number 1 (200, 210, 220) are terminal (100, 110, 120) to relay voice calls between ARS server 1, 2, 3 but, for example does not limited to relay data calls may be filled.

Base station number 1 (200, 210, 220) are mobile communication service such as a wireless communication service or number detector, detector number call be a wireless communication network. As an example, base station number 1 (200, 210, 220) is 3G, Wi-a Fi Wibro service station or can be number, voice service and Image service number can be both .

Wherein the additional service provider varied, means integral natural code or legal entity which, according to the special defining Company does not necessarily related.

Relay server (205, 215, 225) each homepage server 1, 2, 3 each each terminal (100, 110, 120) which can be connected to the terminal device connected to, wireless or wired Internet network or the like without shape server with disapproval.

Wherein, each base station specific number 1 1, 2, 3 or homepage server 1, 2, 3 connect to the ARS server (200, 210, 220) or specific trunk server (205, 215, 225) formed on may be made through, i.e., specific mobile communication provider or additional service number through to the input detector hole formed on disapproval.

In Figure 1 homepage server 1 and 1 and of the coupling referred to as ARS server a1, ARS server number 1 base station (200) and between the hole of the coupling referred to as b1, base station number 1 (200) and a terminal (100) and between the hole of the coupling referred to as c1, homepage server 1 terminal (100) can be referred to as e1 d1 and between the hole of the coupling. The, as above-mentioned relay server (205) are engaged with the second server without having wireless or wired Internet network or the like when, e1 d1 and horizontally moving each other one full-moon day be. Wherein, the coupling is not physically a path, the path can be as receiving signals between each other in order.

Figure 2 shows a terminal of Figure 1 indicating the also are disclosed.

Terminal (100) is 3G video phone, kiosk (Kiosk), Internet video phone, PC video software phone, PMP, smart phone and PDA touch function like voice call and Internet number ball and capable of connecting to all terminals without using a tool.

Each terminal (100) includes a moving picture, full text, picture on which Image such as voice call with number can be , touch of IVVR (Interactive Voice & Video Response) server which ball number thereof can service. I.e., video signal with said video signal contained in the list in homepage server for keypad information processing unit via the data channel terminal (100) be capable of delivering. And, terminal (100) user panel (102) touch the predetermined region or the like, and transmits the data to drive the corresponding list coordinate value corresponding to the same keypad user list can be DTMF signal to a homepage server.

In addition, terminal (100) in panel (102) each divided into regions in assigning a value predetermined for each region DTMF, terminal number control unit (109) for use in the touch portion of area information is judged whether the corresponding DTMF signal into a homepage server can be delivered. And, to obtain the desired information list according to said DTMF signal is formed with a homepage server in extracting terminal transmits a user homepage clicks to select method can be confirmed.

And, as carry, homepage server in said content server service system transmits to a server can be ARS through value.

Terminal (100) is as shown, housing (101) and, panel (102) and, a speech output section (103) on, input section (104) on, imaging device (105) on, light source (106) and, number 1 communication module (107) and, number 2 communication module (108) and number control unit (109) can be comprising.

Housing (101) comprises a terminal (100) each configurations can be receiving body. Panel (102) may be visible on the display section of the terminal region of the displaying and carry ARS, user terminal in addition an input touch (touch) may be disclosed.

A speech output section (103) includes a terminal (100) may be speaker (speaker), input section (104) is be a microphone terminal. Imaging device (105) includes a terminal (100) may be in connection with the camera module, light source (106) comprises a terminal (100) with structure which may be, for example light emitting diode (loght emitting diode) implementation being.

Number 1 communication module (107) and, number 2 communication module (108) and number control unit (109) includes a housing (101) of head inside and by covering may be discontinuous, etc. shown dashed lines in Figure 2.

Number 1 communication module (107) terminal (100) signals and receiving of voice calls, in Figure 1 number 1 base station (200) can be collected signal module.

Number 2 communication module (108) terminal (100) like Internet access of signals and receiving, in Figure 1 relay server (205) can be on a GPS receiving module.

Number control unit (109) includes a terminal (100) action of each constituent in the number can (control).

Figure 3 shows a method of indicating the progress of the seen ARS number 1 in the embodiment are disclosed.

First, homepage server in server transmits (S100) ARS customer information. Said wireless terminal can be the transmitted customer information customer number. Wherein, homepage server be a caller.

And, the aforementioned list of customer information using any ARS server (list) customer or a customer call signal such as certain conditions mobile terminal number (S110) which may be, for example voice call signal for call signal that is disclosed.

And, recipient i.e. user call signal received ARS server communication is and can be, for example voice ARS can be started (S120).

And, ARS ARS server during a URL (Uniform Resource Location) to the Te can be (S130). The above URL address may be transferred to a mobile web on, short text message, such as a messenger (multi-a media message service) or drugs delivered MMS wireless customer's terminal can be located. The, short message or the MMS as they are delivered from being transferred to a different wireless messenger can be received at a terminal module, for example of Figure 2 number 1 communication module (107) and number 2 communication module (108) can be received each.

And, recipient clicks the URL displayed on the terminal of said homepage can be server (S140). The, homepage connection may be filled after the logging.

And, the above-described terminal ARS server notifies the homepage server homepage (S150) can be conjunction chamber.

And, a voice guidance 1 ARS server s7. (S160). I.e., ARS server confirms that the connected home page allows the terminal's user logs in, said terminal ARS can advance to the user.

Figure 7 said ARS server of a particular shop and management in the event of a single point of homepage screen displayed on the terminal by a goniophotometer.

As shown, terminal is connected homepage can be logged-in reserved from undergoing the management of agricultural products.

(A) in 'game ' customer reservation whether or undo or change a second temporary reservation holder 1 October 18 represented ARS server decide thereof can water. Wherein, from voice to terminal ARS interrogation of Figure 3 '(S160) voice guidance 1' implementation being.

And, via a terminal panel is to be after answer, then the voice call in order menu can be ARS can be predetermined. The, (b) selecting menu screen displayed on the display of panels as can be. Wherein, through panel terminal answers in Figure 3 'home page answer (S170)' implementation being. And, ARS to terminal menu from the server determining door guidance of Figure 3 '(S190) voice guidance 2' implementation being. I.e., 'voice announcement 2' is result input from the home page can be travel along, but omitted in drawing 'voice announcement 2' from the home page is returned after answer on voice guidance can be made further along.

Of Figure 7 ARS server when originating call signal, corresponding to a receiver's terminal representative number of shop may be displayed disclosed. And, when the call signal is originating server ARS of Figure 8, corresponding to a receiver's terminal representative number of survey may be displayed disclosed.

Figure 8 said ARS of homepage screen displayed on the terminal in the event of a particular server election opinion poll or the like by a goniophotometer.

As shown, terminal can be connected home page in response to the survey. The, conventional opinion is treating the non-member is in many cases, can be dispensed course log, a home page for the terminal connection address allows the terminal's user survey can be performed through polling.

(A) server in ARS '** election opinion poll' supporting guiding bar is in about inform, terminal (100) a user of the panel (102) 'and' B 'and' C'A through bar bar bar code ' support in bar code can be selected. Wherein, from voice to terminal ARS interrogation of Figure 3 '(S160) voice guidance 1' implementation being.

And, terminal panel supported via the selected bar code, the bar code corresponding to select pre-candidates ARS then foam can be guiding. The, (b) as displayed on terminal (100) panel (102) where a pre-screen candidate selections can be. Wherein, terminal (100) panel (102) answers through in Figure 3 'home page answer (S170)' implementation being. And, from the server terminal ARS (100) to support pre-candidate choice guidance of Figure 3 '(S190) voice guidance 2' implementation being.

7 And 8 are also displayed on the display terminal (100) of a speech output section (130) and guide speech of through ARS, panel (102) also 4 through 6 in the embodiment are also shown in the answer through and clicking homepage connection to even force can be. In addition, the method of Figure 6 to 7 of Figure 8 and 3 also show progression of ARS also not the limited to point-of-sale reservation management and public opinion census.

Figure 4 shows a method of indicating the progress of the seen ARS number 2 in the embodiment are disclosed.

First, homepage server in server transmits (S200) ARS customer information. Said wireless terminal can be the transmitted customer information customer number.

And, the aforementioned list of customer information using any ARS server (list) customer or a customer call signal such as certain conditions mobile terminal number (S210) which may be, for example voice call signal for call signal that is disclosed.

The, transmission of a signal point but the homepage URL with connected to said call in a transformational of Figure 3 in the embodiment hereinafter described. The, may be transferred to a mobile web on the above URL address, short text message, such as a messenger (multi-a media message service) or drugs delivered MMS wireless customer's terminal can be located.

And, recipient i.e. user call signal received ARS server communication is and can be, for example voice ARS can be started, terminals of said clicks the URL homepage can be server (S220). The, homepage connection may be filled after the logging.

And, the above-described terminal ARS server notifies the homepage server homepage (S230) can be conjunction chamber.

And, a voice guidance 1 ARS server s7. (S240). I.e., ARS server confirms that the connected home page allows the terminal's user logs in, said terminal ARS can advance to the user.

And, from a server to terminal ARS' voice announcement 1 (S240)' can be performed, such as the home page allows the terminal's user terminal contact panel method (S250) can answer.

And, homepage server terminal server (S260) and input from the ARS answer notification, in addition to terminal ARS server '(S270) voice guidance 2' can be performed.

In the embodiment described above in the embodiment and in the embodiment on a carry in homepage server and one server and can be ARS servers are not necessarily separated, the one server that is responsible for managing unit in progression ARS homepage unit are each provided with visible ARS can be implementing.

Figure 5 shows a method of indicating the progress of the seen ARS number 3 in the embodiment are disclosed.

The aforementioned number 1, 2 in the embodiment is first call signal is sent but ARS server, the call signal extracted in the embodiment in which terminal number 4 in the embodiment is to carry ARS server call public telephone network N..

First, terminal server transmits a call signal ARS ARS are started (S300). The aforementioned number 1, 2 in the embodiment is ARS server allows the terminal's user does not receive the call signal is sent to either reject received may also be used but, number 3, 4 in the embodiment of call terminal when the communication is straight ARS server transmit positioning signals can begin disclosed.

And, ARS ARS server during a URL (Uniform Resource Location) to the Te can be (S310). The above URL address may be transferred to a mobile web on, short text message, such as a messenger (multi-a media message service) or drugs delivered MMS wireless customer's terminal can be located. The, transmission of ARS with URL server terminal going main ARS that appear to a human voice may be communicated may be filled.

Particularly, in the homepage server determines if there ARS (Rely Server) that appear to relay server connected ARS can be of the world wide web. In addition, forwarding said URL of said connection server may be filled.

And, ARS (S320) can be an inquiry determines if there homepage server to customer information. I.e., its information responsive to the ARS allows the terminal's user may also be used but, in the embodiment of terminals in a phone number in the ARS server after easily, and can be provided according to customer information homepage server querying.

And, customer information (S330) can be ARS server in homepage server.

And, recipient clicks the URL displayed on the terminal of said homepage can be server (S340). The, homepage connection may be filled after the logging. The homepage connection includes a step (S340), (S320) (S320) before or after the above-mentioned inquiry customer information using customer information transmission (S330) on the basis of previous inquiry customer information may be disclosed.

And, the above-described terminal ARS server notifies the homepage server homepage (S350) can be conjunction chamber.

And, from a server to terminal ARS' voice announcement 1 (S360)' can be performed, such as the home page allows the terminal's user terminal contact panel method (S370) can answer.

And, homepage server terminal (S380) input from the ARS can answer notification server, in addition to terminal ARS server 'voice announcement 2 (390)' can be performed.

Specifically, homepage server in with a content server (Contents Server), customer information is stored in the content server is terminal answer can be. And, said keyword information of said content server transmits customer server homepage through ARS server be capable to deliver the disapproval. The ARS voice server is provided while the corresponding visible ARS creates and screen menu or the like, can be inputted information to the server in said ARS of screen to a customer.

Said connection server a content server sends one server different in effect can be configuration. Stage, server in association with the content server ARS server and whether the applicable to the consumption and, voice are synchronized screen can be transmitted to the terminal. I.e., connected server, ARS server terminal guiding current voice menus simultaneously by transferring the content server, said content server in voice, i.e. corresponding to create visible ARS screen can be. Its generated transmits said information into the terminal via the delivery can be, in addition of selected menu value is recognized in said ARS server screen visible ARS connected by a data unit is connected to a server can be. And, a content server sends terminal screen information to make the applicable to web server transmits a disapproval.

In addition, the homepage server DB (data base) server further comprises transmitting server and automatic can be. Visible ARS DB server that manages a screen configuration information, which is produced in the course of the history of service simultaneously visible ARS can be managed. The fax server can be connected to the customer's terminal wants to ARS, the aforementioned number 1, 2 in the embodiment can be applied to.

The transmitting server in server in and content server in the embodiment of DB server and automatic action is even can be force to another in the embodiment.

Figure 6 shows a method of indicating the progress of the seen ARS number 4 in the embodiment are disclosed.

First, terminal server transmits a call signal ARS ARS are started (S400).

And, ARS (S410) can be an inquiry determines if there homepage server to customer information. I.e., ARS server after a phone number of terminals in easily, and can be provided according to customer information homepage server querying.

And, homepage server in customer information (S420) can be ARS server.

And, an intervening ARS ARS server during a URL (Uniform Resource Location) to the Te can be (S430).

And, recipient clicks the URL displayed on the terminal of said homepage can be server (S440). The, homepage connection may be filled after the logging.

And, the above-described terminal ARS server notifies the homepage server homepage (S450) can be conjunction chamber.

And, from a server to terminal ARS' voice announcement 1 (S460)' can be performed, such as the home page allows the terminal's user terminal contact panel method can answer (S470).

And, homepage server terminal server (S480) and input from the ARS answer notification, in addition to terminal ARS server 'voice announcement 2 (490)' can be proceeds.

In the embodiment according to the progress of the method described above are visible ARS, ARS server and voice calls through the transfer of the terminal allows the terminal's user homepage server connected to URL, ARS voice guidance from a server can be proceeds while being subjected homepage server various services in business.

The, compared with existing ARS when subjected through prohibiting access to user can answer facility having an increased. In addition, application (application) going through one port when said visible ARS application, when such procedure for supplying a reaction gas without access to a homepage with voice ARS can be.

Figure 9 exhibits the progress of other visible ARS method in the embodiment. In the in the embodiment, terminal application (Application, App.) data such, homepage URL mapping code are transmitted in order to bring the terminal and, upon receipt of the applications of the URL links automatically visible ARS can be mobile on a homepage.

First, homepage server in server transmits (S500) ARS customer information. Said wireless terminal can be the transmitted customer information customer number. And, to the customer's terminal when the specific application is installed, said customer information corresponding information can be included.

And, the aforementioned list of customer information using any ARS server (list) customer or a customer call signal such as certain conditions mobile terminal number (S510) which may be, for example voice call signal for call signal that is disclosed. Said call signal contains a URL for connection to the server home page can be displayed, said URL of an input device of the terminal may not disclosed.

And, recipient i.e. user call signal received ARS server communication is and can be, for example voice ARS can be started. The, terminal for implementation of a visible ARS running application, said application of said URL is automatically link (S520) can be automatically connected to the homepage server said mobile on. The, without application screen is displayed, a screen in said homepage server mobile web received the number can be.

And, the above-described applications of the homepage server ARS server notifies conjunction chamber through homepage can be (S530).

And, a voice server 1 ARS s7. (S540). I.e., ARS server confirms that the connected home page allows the terminal's user logs in, said terminal ARS can advance to the user.

And, from a server to terminal ARS' voice announcement 1 (S540)' can be performed, homepage screen displayed on the display screen allows the terminal's user can answer through home page (S550).

And, homepage server terminal (S560) input from the ARS can answer notification server, in addition to terminal ARS server '(S570) voice guidance 2' can be performed.

The method in the embodiment according to ARS ARS servers are not necessarily separated in an server progression and can be one server, the one server that is responsible for managing unit in progression ARS unit are each provided with visible ARS homepage can be implementing.

In the embodiment described above the present invention is but only about only example defining but is, in the embodiment of the present invention if a person with skill in the art and flawless biosensors properties inputted from deviating from a not illustrated or more deflection of the various applications may be know are disclosed. For example, each component can be deformed embodiment specifically in the embodiment shown are disclosed. Such distortion and applications and related appended in the claims of the present invention defining the differences range will be interpreted.