02-04-2020 дата публикации
Номер: US20200104772A1
Принадлежит:
Disclosed is a system for establishing communication channel between a user and a resource. A data capturing module captures data corresponding to the user of the web service. A resource identification module identifies the resource based on comparison of one or more attribute of the resource with the data. A determination module determines at least one mode of a communication channel between the User and the resource by comparing a bandwidth of the communication channel available with one of the user and the resource. Examples of the communication channel comprises a video call, an audio call, an automated chat, and an email. A connection module connects the resource to the user via the at least one mode of the communication channel. 1. A method for establishing a communication channel between a user and a resource , the method comprising:capturing, by a processor, data corresponding to a user of a web service, wherein the data comprises at least one of a user name, a user ID, a language, a location, compliance rules of the location, a browsing history, a browsing pattern, a type of a document, a language of a document, a feedback of the resource, a disposition action or a time zone;identifying, by the processor, a resource, wherein the resource is identified based on comparison of one or more attributes of the resource with the data, wherein the attribute comprises a spoken language, a preferred language, a field of expertise, a geographic location, a time zone, a network information, or a device information of the resource;determining, by the processor, at least one mode of a communication channel between the user and the resource by comparing a bandwidth of the communication channel available with one of the user and the resource, and a predefined threshold of the bandwidth, wherein the communication channel comprises at least a video call, an audio call, an automated chat, or an email; andconnecting, by the processor, the resource to the user via the at least ...
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