SYSTEMS AND METHODS FOR TERMINATING TELEPHONY COMMUNICATIONS TO MOBILE TELEPHONY DEVICES

Systems and methods for terminating telephony communications to a mobile telephony device that is roaming outside of its native service area make use of a mobile roaming termination service. The mobile roaming termination service causes the native mobile telephony service provider that provides service to the mobile telephony device to forward incoming telephony communications directed the native telephone number of the mobile telephony device to a forwarding access number. The mobile roaming termination service receives telephony communications directed to the forwarding access number, and then terminates the telephony communication to the mobile telephony device via any one of multiple different methods. The mobile telephony service provider can be instructed to implement and cancel call forwarding instructions by dialing a special character string on the mobile telephony device.

Conversation method and device

System and method for efficient call management for directory assistance services

A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.

Systems and methods of establishing user groups in an internet protocol environment

A IP telephony service allows customers to form user groups. A user group is established by collecting a plurality of identifiers that are associated with members of a group, and associating the member identifiers with a group identifier. The member identifiers could be telephone numbers of telephony devices for each of the members, or device IDs of IP telephony devices for members of the group. The group identifier could be any type of identifier, and in some instances, the group identifier could be a telephone number.

Systems and methods for terminating communication requests

A IP telephony service allows customers to form user groups. Each user group can include multiple telephony devices that are associated with one or more users. One or more group identifiers would be associated with each user group. When an incoming communication is directed to a user group, a group identifier is used to retrieve a list of the members of the group, or a list of devices that correspond to the members of the user group. The communication is then sent to one or more members of the group, or to one or more of the devices that correspond to members of the user group. Handling preferences may determine how the incoming communication is delivered. In some instances, the incoming communication could be a telephone call. In other instances, the incoming communication could be a SMS message or an instant message.

Systems and Methods for Remote Deletion of Contact Information

An exemplary system for providing remote deletion of contact information includes a first device associated with a first user. The first device is configured to generate and send a delete request message to a second device. In some embodiments, the delete request message includes a request to delete contact information for the first user from the second device. The second device can be configured to receive the delete request message and delete the first user's contact information. A method for providing remote deletion of contact information includes a delete request message being generated at a first device, associated with a first user. The delete request message can include a request to delete contact information for the first user. The first device can send the delete request message to a second device. The delete request message can instruct the second device to delete the first user's contact information.

Methods, systems and computer-readable media for conducting communications

The present disclosure relates to methods, systems, and computer-readable media for conducting communications. One method includes determining a context associated with a communication between a first participant and a second participant while the communication is occurring, determining a failure of the communication, and resuming the communication based, at least in part, on the context.

System and method for optimizing communication

An optimal communication system may include an optimal communication module, executed by a computer system, to ascertain a first and second user's available modes of communication. A first user communication system may allow the first user to link a communication criterion with a preferred mode of communication. A second user communication system may allow the second user to send a message to the first user by the first user's preferred mode of communication.

Apparatus, systems and methods for managing incoming and outgoing communication

A system and method for managing incoming and outgoing communications may include a definition of if, when, and who may communicate with a recipient. The identification of the communication may be concealed in that no actual addresses, phone numbers, or other addressing identifications are required to be exchanged by the communication initiator and recipient. In an example, if the database contains call management settings for a call recipient, the application logic may evaluate the rules to determine if a particular caller is authorized to connect with the call recipient at the current time and date. The application logic may connect the call utilizing the public telephone switch. The caller and call recipient phone numbers may be stored in a database.

Recursive identification of individuals for casual collaborative conferencing

A method for real-time communication among two or more individuals separated in space. The method includes the steps of determining that a first individual is likely to be interested in communicating with a second individual via a first communications link; retrieving information via the first communications link about one or more additional individuals from electronic memory means associated with the second individual; and establishing communication with at least one of the additional individuals based on the retrieved information.

Monitoring inmate calls using silence recognition software to detect unauthorized call connecting

A system and method for managing and controlling telephone activity in a correctional facility comprises providing a first communicative connection between a caller and a recipient, delivering the conversation between the caller and the recipient over the first communicative connection and executing silence recognition software to identify a plurality of periods of conversation silence delivered over the first communicative connection. By comparing the periods of conversation silence with a silence threshold, a determination can be made as to whether the recipient is attempting to create an unauthorized call connection. Based on that comparison step, a detection response is executed.

Pbx mobility system with multiple call legs

A private branch exchange (PBX) mobility system and associated method for re-using of call legs in an enterprise system. The enterprise system includes a session management platform (SMP) having a private branch exchange (PBX) mobility enabler, the PBX mobility enabler having third-party control communications to one or more PBXs over a session control interface, such as a Session Initiation Protocol (SIP) interface. The PBXs are in communication with one or more media servers. The PBX mobility enabler is configured to provide control communications to the PBXs over the session control interfaces to re-use a wireless call leg and connect to other call legs.

Method of providing information and mobile telecommunication terminal thereof

A method of providing information of a mobile communication terminal, and a mobile communication terminal for performing the method, are provided. The method includes determining whether a search command event has been generated during a call with a counterpart terminal, converting a voice signal received from a microphone into a text when the generation of search command event is determined to have been generated, identifying information matching the text in a memory, and sending the information to the counterpart terminal.

Media Gateway

The present invention relates to a media gateway for managing a transmission of data from a first communication entity towards a second communication entity. The media gateway comprises a receiver ( 101 ) for receiving a first language indicator indicating a language associated with the first communication entity, and a processor ( 103 ) for determining upon the basis of the first language indicator and a second language indicator whether to translate the data into the language indicated by the second language indicator, the second language indicator indicating a language associated with the second communication entity.

On-hold visual menu from a user's communications device

A user equipment communications device is configured to provide personal content to a party to a call with a user of the device, when the user places the party on hold. The device determines that the party has been placed on hold and that the user has enabled sharing of personal content with the party. The device then transmits a visual menu to a communications device of the party via a data network, to allow the party to select a type of personal content to receive from the device while the party is on hold. When the device receives a selection from the party's device indicating the type of personal content, it transmits a personal information asset to the party's device according to the type of personal content indicated by the selection. Other embodiments are also described and claimed.

Software Program and Method For Offering Promotions On A Phone

The present invention includes a method and software application for providing a promotion to a user on a phone. The software application resides on a user's phone and “listens” for phone numbers dialed by a user. In response to the user dialing a phone number, the software determines whether a promotion or an offer for a promotion should be provided to the user. In response to determining to play or offer to play a promotion to the user, the software application on the phone effectively “intercepts” the call and plays to the user either a promotion or an offer to hear about a promotion prior to placing an outbound voice call. The software application may retrieve the promotion from local memory or may connect with a remote server to download an applicable promotion.

Personal call center

A method of facilitating telephone calls for a mobile communication device associated with a user of a personal call center. A list of contact numbers are received, each contact number corresponding to a call to be made for the mobile communication device on behalf of the user of the call center. Based on a schedule associated with the user of the call center, it is determined whether the user is available for calls to be made. If the user is available for calls to be made, a call to a recipient from the list of contact numbers is initiated and the call is connected to the mobile communication device.

Automatically Moving a Conferencing Based on Proximity of a Participant

Customizing a conferencing system based on proximity of a participant. A first participant may be detected as being proximate to a first conferencing system. For example, the first participant may provide user input to check in to the first conferencing system. Alternatively, the conferencing system may automatically detect the first participant (e.g., by automatically detecting a personal device of the first participant). In response to detecting the proximate participant, the first conferencing system may be automatically customized for the participant.

System and method for controlling a function of an electronic device through a network

The disclosure provides a system, method and device for controlling function on an electronic device. The method comprises: receiving a communication from a communication network at the first device, the communication addressed to an account accessed by the first device and providing a first request for a meeting, a start time for the meeting and a second request to control a function of the first device for the meeting; identifying a component on the first device associated with the function; and deactivating the component when the start time arrives on the first device.

Methods and apparatus to obtain voice messages

Methods and apparatus to obtain voice messages are disclosed. One example method includes receiving at a mobile device an indication to access voicemail, determining if visual voicemail is available, and initiating a call to a voicemail system in response to determining that visual voicemail is unavailable.

Voice instant messaging

Systems and techniques for transferring electronic data include enabling instant messaging communication between a sender an at least one recipient through an instant messaging host. In addition, voice communication is enabled between the sender and the recipient through the instant messaging host.

Method, System and Software for Implementing an Automated Call Routing Application in a Speech Enabled Call Center Environment

A system, method and software for implementing an automated call routing application in a speech enabled call center environment are provided. In operation, the invention provides for the identification of a call center transaction selection from a natural language user utterance and the invocation of one or more scripts operable to route the user to a call center service agent configured to service the selected transaction. In the event a transaction selection cannot be readily identified or can only be partially identified, the invention provides for the initiation of a dialog module or script directed to eliciting a discernable transaction selection and/or the presentation of one or more menus from which the user may select an available call center transaction.

Systems and methods of using machine translation in contact handling systems

Methods and apparatus for facilitation communication between a customer requesting accommodation of a particular language and an available agent not proficient in the particular language through use of machine translation are disclosed. The method can include receiving a communication request from the customer, including a request that the communication accommodate the particular language. The method can include determining that the contact handling system is unlikely to accommodate the communication request via an agent proficient in the requested language within a threshold time period. The method can include beginning communication between the customer and an available agent not proficient in the particular language using machine translation to facilitate the communication.

Input drive control for switcher regulated power amplifier modules

Various embodiments described herein relate to a power management block and an amplification block used in the transmitter of a communication subsystem. The power management block provides improved control for the gain control signal provided to a pre-amplifier and the supply voltage provided to a power amplifier which are both in the amplification block. The power expended by the power amplifier is optimized by employing a continuous control method in which one or more feedback loops are employed to take into account various characteristics of the transmitter components and control values.

Apparatus, System, and Method For Distinguishing Voice in a Communication Stream

An apparatus for distinguishing a voice is described. In one embodiment, the apparatus includes a server with a communication interface, a frame generator, and a sound analyzer. The communication interface processes an incoming communication stream with an echo canceller to cancel echo in the communication stream. The frame generator operates on a processor and generates a plurality of frames from the communication stream. Each of the plurality of frames contains data for a period of time from the communication stream. The frame generator also assigns a frame value to each of the plurality of frames. The sound analyzer determines a status of the communication stream by analyzing the frame values of the plurality of frames.

Methods and apparatus for providing expanded telecommunications service

The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called party. The call processing system can provide the called party with a call transfer option.

Event Management/Production of an Online Event Using Event Analytics

Various embodiments of systems, methods, and computer programs are disclosed for producing an online event. One embodiment is a method comprising: a conferencing system establishing an audio conference between one or more speakers and a plurality of listen-only viewers accessing the conferencing system via a communication network; the conferencing system presenting an event production user interface to an event producer, the event production user interface configured to enable the event producer to selectively control a viewer user interface presented to the listen-only viewers during the online event; obtaining analytics data associated with the online event; and during the online event, providing a production recommendation to the event producer in the event production user interface based on the analytics data.

System and method for manual initiation of communications to members of a contact list

Customer service agents within a communications handling center, such as a contact center handling telephone calls, are assigned to queues. One or more calling agents are also given rights to initiate calls through a manual dialing interface. In certain embodiments, these calling agents dial a telephone number by clicking a mouse on a designated button on a computer display. When a call is placed, if a live party is detected, the call will be routed to the next available customer service agent in the queue. As calls are initiated, the calling agent will see the number of calls connected and routed to customer service agents increase, and can compare this number to the total number of customer service agents available. By manually clicking to dial, the calling agent can manually place calls at a pace that will keep customer service agent occupancy at a maximum, without overflowing the queue.

Methods for directly accessing the voicemail of a call recipient and for leaving a voice message on a voicemail

The invention serves to avoid causing the destination telephone from ringing while performing voicemail advertising. The method makes it possible to gain direct access to the voice mailbox of a telephone line that is configured, while busy, to redirect incoming calls to its voice mailbox. The method consists in executing the following steps: triggering a first group of calls to the line; waiting for a first predetermined duration that is long enough to have placed the line in the busy state; triggering a new call to the line; and stopping the calls of the first group at the end of a second predetermined duration that is longer than the first duration, but short enough to avoid causing the telephone of the line to ring. The invention also protects a computer program for implementing the method, and the server hosting it.

Methods and Systems for Temporarily Sharing Position Data Between Mobile-Device Users

A system for exchanging GPS or other position data between devices for purposes of group activities, child location monitoring, work group coordination, dispatching of employees etc. Cell phones and other wireless devices with GPS receivers have loaded therein a Buddy Watch application that communicates with a remote Buddy Watch Server. The server gets or maintains position data for the wireless devices. When the server receives a request from a first device to set up a temporary position-sharing relationship between it and a second device, the server facilitates symmetrical position sharing between the two devices. While the relationship is active, the server can receive updated position data from one or both devices, and if necessary calculate or recalculate a path based on the updated data. The server can also alert one of the devices should the other move too close to or too far from a specified location. The request message or messages used to establish the temporary position-sharing relationship may include a timeout specifying when the server is to sever the position-sharing relationship.

Method and System for Wireless Message-Based Advertising

Systems and methods for message-based advertising in a wireless communications network are described. A digital message is contained in a data packet set in transit from a terminal of a sender to a terminal of a recipient. At least one of the terminals is implemented as a mobile telephone. The digital message is received through a network connection. A processor determines a context for the digital message and matches the message context to content of advertisements stored in an advertisement database in order to identify at least one relevant advertisement. The data packet set is transmitted to the terminal of the recipient. A processor retrieves the relevant advertisement(s) from the advertisement database and generates a confirmation message containing a delivery status of the data packet set. The confirmation message includes the relevant advertisement and is transmitted to the terminal of the sender.

Telecommunication private wire network

According to the present invention, there is provided a telecommunication Private Wire network comprising: a centralised switch and a number of locations with corresponding end points each of which is connected to said centralised switch by one or more dynamic Private Wires, said centralised switch including means for identifying each location and the end points within that location, a directory for storing details of each location and the corresponding end points, a directory search mechanism and a control means coupled to said identifying means, said directory and said directory search mechanism for receiving an invite from a requesting end point at one of the locations, using the directory search mechanism to identify the receiving end point at a location and the requesting end point at a location in said invite and for establishing a virtual Private Wire between said receiving end point at a location and said requesting end point at a location.

Emergency Call Notification for Network Services

Enhanced services, such as call restriction, call forwarding, anonymous call rejection, and proprietary services, may interfere with an emergency callback potentially preventing the callback from reaching the intended destination. Systems and methods for processing emergency calls to eliminate emergency callback failure in response to an emergency call being disconnected are provided herein.

Beaming to the next conference or between concurrent conferences

A conferencing system and method are described which enable conference participants to beam between back-to-back or concurrent conferences. Specifically, a conference participant is allowed to beam between two or more conferences by providing in-band signaling during a conference. The in-band signaling may include one or more commands to beam the conference participant between the two or more conferences without requiring the conference participant to hang up and redial the conference number.

Network Device, Called Terminal, and Method for Processing Third-Party Call

A method for a network device to process a third-party call can be applied in a scenario where a third party originates a call when a called terminal is in a call process. The network device extracts a calling phone number of the third party and notifies the calling phone number to the called terminal. The called terminal has activated a call waiting service. The network device receives a processing suggestion on the third-party call returned by the called terminal and processes the third-party call according to the processing suggestion.

Systems, Methods, and Computer Programs for Providing Simultaneous Online Conferences

Various embodiments of systems, methods, and computer programs are disclosed for providing simultaneous online conferences via a conference user interface. One embodiment is a method comprising: a conferencing system establishing a first online conference with a first set of participants and a second online conference with a second set of participants, the first and second sets of participants having a common participant simultaneously participating in both; the conferencing system simultaneously presenting to a client device associated with the common participant a first conference user interface and a second conference user interface, the first conference user interface for providing the first online conference and the second conference user interface for providing the second online conference; and the conferencing system enabling the common participant to selectively designate one of the first and second conference user interfaces as a primary display and the other as a secondary display.

Information processing apparatus, conference system, and storage medium

An information processing apparatus is provided for a conference system where a plurality of terminals are connected via a network to the information processing apparatus and exchange data via the information processing apparatus to conduct a conference. The information processing apparatus includes a detection unit that detects disconnection of a terminal from the information processing apparatus and recovery of the terminal from the disconnection; a recording unit; a data transmission unit; and a status management unit that causes the recording unit to start recording the data in a storage when the disconnection is detected by the detection unit, and causes the data transmission unit to transmit the data read from the storage to the terminal in response to a data transmission request from the terminal.

Software program and method for offering promotions on a phone

The present invention includes a method and software application for providing a promotion to a user on a phone. The software application resides on a user's phone and “listens” for phone numbers dialed by a user. In response to the user dialing a phone number, the software determines whether a promotion or an offer for a promotion should be provided to the user. In response to determining to play or offer to play a promotion to the user, the software application on the phone effectively “intercepts” the call and plays to the user either a promotion or an offer to hear about a promotion prior to placing an outbound voice call. The software application may retrieve the promotion from local memory or may connect with a remote server to download an applicable promotion.

Managing voice collision in multi-party communications

Systems and methods for managing voice collision in multi-party communications are generally provided. Embodiments herein may include identifying a voice collision between a first speaker and a second speaker in a multi-party call. One or more voice collision rules may be received. One of the first speaker and the second speaker to be determined to be a priority speaker based upon, at least in part, the one or more voice collision rules. Call bandwidth may be allocated to the priority speaker.

Mobility call management

A mobility call management service is disclosed that provides enhanced call management functionality for a wireless mobile terminal (MT). Incoming and/or outgoing calls are managed based on an assessment of the degree of motion of the MT, or other available data pertinent to the MT's physical situation, such as but not limited to its location, movement, or rate of movement. The degree of motion or other assessment may be used to determine whether a communication can safely terminate on, originate from, or continue safely on the MT, so as to reduce or remove driver distraction.

Proximity based transfer

A method for transferring a data stream between devices on a network is initiated by one of the devices. The devices on the network include a first device requesting the transfer and a second device currently receiving the data stream via the network. The method steps include a first device determining a proximity to a second device. The method steps also include the first device initiating a command to terminate a data stream received by the second device via a network when the proximity is below a threshold; and the first device initiating a command to transfer the data stream via the network so that the data stream is received by the first device.

Handling incoming video calls with hunt list

In an example embodiment, when an incoming video call associated with a hunt list is received, the call is first routed to recipients in the hunt list who are capable of receiving a video call. After the call is routed to recipients in the hunt list who are capable of receiving a video call, the call is routed to recipients in the hunt list who are incapable of receiving a video call.

Bridge line appearance for location-aware mobile devices

A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.

Method, system, and program product for contacting conference call participants

The present invention provides a method, system, and program product for managing conference calls. Specifically, prospective conference call participants (e.g., moderators and/or invitees) will initially provide user profiles. A participant's profile will include, among other things, a set of contact numbers at which the participant can be reached. Thereafter, a moderator and a set of invitees of a conference call to be held are identified. This is typically done based on synchronization with a calendar application used to send and accept an invitation to the conference call. When the moderator later initiates the conference call, the present invention will access the profile of each invitee that accepted the invitation, and then call the invitees at the respective contact numbers set forth therein. When contact is made with an invitee, the call will be merged into the conference call with the moderator.

Method, system, and program product for contacting conference call participants

The present invention provides a method, system, and program product for managing conference calls. Specifically, prospective conference call participants (e.g., moderators and/or invitees) will initially provide user profiles. A participant's profile will include, among other things, a set of contact numbers at which the participant can be reached. Thereafter, a moderator and a set of invitees of a conference call to be held are identified. This is typically done based on synchronization with a calendar application used to send and accept an invitation to the conference call. When the moderator later initiates the conference call, the present invention will access the profile of each invitee that accepted the invitation, and then call the invitees at the respective contact numbers set forth therein. When contact is made with an invitee, the call will be merged into the conference call with the moderator.

System and method for determination and display of "in-network caller" notification on a mobile device

System and method for determining whether an incoming call originates from inside or outside of a mobile carriers network and indicates the result to the subscriber. An example system performs a GTT (global title translation) on an incoming number to determine the hosting carrier of any mobile phone number. When the result matches the subscriber's carrier, the mobile device then indicates to the subscriber (i.e. mobile device) that the call is an “in network call.” Results of the comparison are stored and used for later incoming calls. The stored results are refreshed every time or periodically.

Generating predictions for electronic communications by determining problem features based on contextual information associated with service systems

The present disclosure relates to systems, methods, and non-transitory computer readable media for generating purpose predictions and options for processing electronic communications. For example, the disclosed systems can determine a problem feature related to a service system corresponding to a contacting user based on contextual information associated with the service system. In addition, the disclosed systems can receive an electronic communication from a contacting user device and can determine contacting user information based on the received electronic communication. Further, the disclosed systems can generate a purpose prediction for the electronic communication based on the contacting user information and the contextual information. The disclosed systems can further determine options for processing the electronic communication.

INFORMATION MANAGEMENT AND SYNCHRONOUS COMMUNICATIONS SYSTEM

An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the internet, a wireless link, printer or the like. Various operations employing automated telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone call and/or messaging. Telephones may, for instance, be the only equipment required by the entities. 1. A rule-based information management and parallel computation and communications system for use with wireless handheld computing devices and the internet comprising:a) A central server connected in said system which is enabled by a rule-based, back office hospitality application software enabled to execute a hospitality application task with different hospitality entities in parallel;b.) A master database connected in said system and configured to store said hospitality software application and its associated hospitality application information pursuant to a master database file structure;c) At least one web server connected in said system;d.) At least one wireless handheld computing device with a mobile operating systems and hospitality application stored on it and which is enabled to be connected in said system and which is ...

Dynamically creating a contact address to customer support based on information associated with a computing device

In some examples, a computing device may determine that an issue (e.g., crash, restart etc.) occurred, gather context data (e.g., logs, device profile, etc.) associated with the issue, and generate a contact address to technical support based on the context data. The computing device may upload the context data to a location accessible to a server. After a user of the computing device initiates a communication to technical support using the contact address, the server may automatically route the call, based on the contact address, to a particular technician that has experience addressing the issue. The server may retrieve the context data and use machine learning to determine recommendations to address the issue. The machine learning may prioritize the recommendations and provide the context data and the prioritized recommendations to enable the particular technician to quickly resolve the issue.

METHOD AND APPARATUS FOR UTILIZING CALLEE INFORMATION AND LOCATION BEFORE CALL ESTABLISHMENT

The present disclosure relates to providing user information. In a method for requesting user information of an information requesting device in a mobile communication system, the method includes selecting a callee from a user, acquiring a user identifier (ID) of the selected callee, transmitting a user information request for the selected callee and the user ID to a relay server, evaluating whether an admission message is received from the relay server, and if the admission message is received, receiving user information from the relay server. 1. A method for providing user information in an electronic device , the method comprising:in response to detecting a user input, selecting, while displaying information on at least one user registered to a phone book, a first user among the at least one user using a display of the electronic device;in response to selecting the first user, transmitting, to a first electronic device corresponding to the first user, information for requesting information on a status of the first user, using a communication interface of the electronic device; andin response to receiving the information of the status of the first user from the first electronic device, displaying the information on the status of the first user using the display.2. The method of claim 1 , wherein displaying the information of the status of the first user further comprises displaying a representation indicating whether the first user is currently in a status capable of performing a call.3. The method of claim 1 , wherein displaying the information of the status of the first user further comprises displaying claim 1 , with a phone number of the first user claim 1 , an icon corresponding to a function for establishing a call with the first electronic device.4. The method of claim 1 , wherein displaying the information of the status of the first user comprises displaying information on a status set by the first user and a location in which the first user is currently ...

PERSONALIZED SUPPORT ROUTING BASED ON PARALINGUISTIC INFORMATION

Embodiments presented herein provide techniques for inferring the current emotional state of a user based on paralinguistic features derived from audio input from that user. If the emotional state meets triggering conditions, the system provides the user with a prompt which allows the user to connect with a support agent. If the user accepts, the system selects a support agent for the user based on the predicted emotional state and on attributes of the support agent found in an agent profile. The system can also determine a priority level for the user based on the score and based on a profile of the user and determine where to place the user in a queue for the support agent. 1. A computer-implemented method comprising:retrieving a set of audio recordings of each interaction between a support agent and each user in a set of users;extracting, from each audio recording, a set of paralinguistic features associated with each user;generating, based on the set of paralinguistic features, a score for each user that represents an emotional state of the user during the interaction with the support agent;determining an implicit customer-satisfaction level for each user interacting with the support agent based on the score;obtaining a set of explicit customer-satisfaction levels from the set of users corresponding to the interaction with the support agent;determining a customer-satisfaction attribute of the support agent based on each implicit customer-satisfaction level and the set of explicit customer-satisfaction levels; andgenerating a support agent profile for the support agent including the customer-satisfaction attribute.2. The computer-implemented method of claim 1 , further comprises: providing a survey to each user interacting with the support agent.3. The computer-implemented method of claim 2 , wherein the explicit customer-satisfaction level is based on the survey completed by the user after interacting with the support agent.4. The computer-implemented method of ...

SYSTEM AND METHOD FOR AUTOMATICALLY DETECTING UNDESIRED CALLS

A system is provided for thwarting the undesired incoming calls and eliminating the impact of robocalls, tollfree pumping, political spam, data collection bots, and other phone fraud forms. The system has a spam detection unit with a plurality of spam type modules and each spam type module is configured to detect a different type of spam. 1. An automated method for determining and terminating undesired inbound calls ,the method comprising:receiving an incoming phone call;activating a controller in response, the controller holding the incoming call and recording channel separated audio from the incoming call;evaluating the recorded channel separated audio with a spam detection engine to determine if the incoming call is spam; andin response to a determination the call is spam, prompting the incoming call to input a code with an internal voice recognition (IVR) system,wherein when the code input by the incoming call does not match the prompted code, the call is terminated.2. The method of claim 1 , further comprising initiating an outbound call to a call destination in response to a determination by the spam detection engine that the incoming call is not spam.3. The method of claim 2 , wherein the incoming call bypasses the internal voice recognition system when the spam detection engine determines that the incoming call is not spam.4. The method of claim 1 , wherein when the code input by the incoming call matches the prompted code claim 1 , an outbound call to a call destination is initiated.5. The method of claim 1 , wherein evaluating the recorded channel separated audio comprises:segmenting the recorded audio into segments,building partition groups from the processed segments,comparing the partition groups to stored spam profiles, andderiving an accuracy number based on the number of segment partitions that match a profile versus the number of segment partitions that do not match the profile.6. The method of claim 6 , wherein when the accuracy number exceeds a ...

Subject line for incoming calls within wireless communication network services

Calls, e.g., voice calls (telephone calls) and video calls, made within a wireless communication network include a subject line that may or may not be included with an identification of the party making the call. Thus, when a user within the wireless communication network receives a call on a mobile device, prior to answering the call, a subject of the call is displayed to the user or audibly provided to the user. The subject of a call may be automatically provided to the user. In embodiments, a prompt may be required from the user in order to display or hear the subject of the incoming call.

Emergency 9-1-1 portal and application

A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

COMPUTERIZED SIMULTANEOUS INTERPRETATION SYSTEM AND NETWORK FACILITATING REAL-TIME CALLS AND MEETINGS

A computerized VoIP system which provides a computerized service for facilitating face-to-face and/or telephone meetings, in real time, between persons lacking a common language or having language barriers such as accents and dialects e.g. by utilizing or generating a networked worldwide community of Simultaneous Interpreters, using e.g. POTS (Plain Old Telephone Service), Smart Phone or any mobile phone. A platform may thereby be provided for professional simultaneous interpreters and business/private people, where interpreters from all over the world may translate any face-to-face meeting or telephone call between business people in any combination of languages, in real time. 1. A conferencing system which provides a service to conference participants , the system comprising:a teleconference bridge server operative for controlling a telephony provider to facilitate teleconferences between previously defined communicants; and ["a conference definition environment operative to allow conference initiators to define at least one requested conference's time, participants and need, if any, for at least one conference service provider to provide at least one conference service to at least one of said participants at said time; and", ["electronic notification functionality operative to send electronic notification to at least a portion of a population of service providers of at least one desired conference's time and need for at least one conference service provider, as defined via said environment, and", 'at least one processor operative to receive at least one message from at least one individual service provider in the population of service providers, each message confirming intention of the individual service provider to provide said service for said individual conference, and to command the telephony provider, via the teleconference bridge server, to add the individual service provider to the individual conference by establishing at least one audio channel between ...

METHODS AND APPARATUS TO MANAGE MESSAGING WITH URGENCY INDICATION VIA A NETWORK-BASED PORTAL

A computer-implemented system and method to manage the communication of a user are disclosed. In one embodiment, when a person tries to electronically convey a message to the user, the status of the user, the identity of the person, and the urgency of the message can be identified. The access priority of the person can be determined based on the person's identity. Then, the message can be managed using one or more rules and in view of the status of the user, the access priority of the person and the urgency of the message. 1. An article for managing messaging using at least a network-based portal at least based on Internet protocol , the article comprising:a non-transitory computer readable storage medium comprising a plurality of instructions, when executed by at least a server, result in server: wherein the electronic message with the identifier associated with the user indicates that the person desires to send the electronic message to the user,', 'wherein the person is identified, with the identifying at least depending on a prior registration process by the person regarding the use of the network-based portal,', 'wherein a plurality of options are provided to the person to be selected as a selected mode of communication for the message to be received by the user via a wireless electronic device associated with the user,', 'wherein the plurality of options include at least text message and voice call,', 'wherein the message is eligible to be wirelessly received by the wireless electronic device associated with the user in accordance with any of the plurality of options, all using the identifier associated with the user, and at least in view of the network-based portal being based on the Internet protocol, and', 'wherein a selection of one of the plurality of options is received, via the network-based portal, from the wireless electronic device associated with the person, the selection indicating the selected mode of communication for the message from the ...

Methods of Operating a User Device in a User Device Group and Related User Devices and Control Servers

A first user device may be included in a user device group including the first user device and a second user device that share a same service identifier for a communication service. The method may include accepting user input at the first user device to activate an operation mode for the first user device. Responsive to accepting the user input to activate the operation mode at the first user device, the operation mode may be activated at the first user device. Responsive to accepting the user input to activate the operation mode at the first user device, a notification regarding activation of the operation mode may be transmitted to a control server that is remote from the first user device. Related user devices and control servers are also discussed. 175-. (canceled)76. A method of operating a first user device , included in a user device group including the first user device and a second user device that share a same service identifier for a communication service , the method comprising:accepting user input at the first user device to activate an operation mode for the first user device;responsive to accepting the user input to activate the operation mode at the first user device, activating the operation mode at the first user device; andresponsive to accepting the user input to activate the operation mode at the first user device, transmitting a notification regarding activation of the operation mode to a control server that is remote from the first user device.77. The method of claim 76 , wherein the operation mode is a silent operation mode claim 76 , and wherein activating the silent operation mode comprises one or more of: disabling audible alerts for the first user device; enabling a do not disturb mode for the first user device; and de-registering the first user device from an Internet Protocol (IP) multimedia subsystem core.78. The method of claim 76 , further comprising:after activating the operation mode, accepting user input at the first user device ...

Methods, apparatus and systems for adjusting do-not-disturb (dnd) levels based on callers and meeting attendees

Representative methods, apparatus and systems to adjust Do Not Disturb (DND) levels in a wireless transmit/receive unit (WTRU) are disclosed. One representative method includes determining, by the WTRU, that a user of the WTRU is participating or is going to participate in a meeting; obtaining, by the WTRU, organizational hierarchy information; determining a priority associated with one or more meeting participants based on the organizational hierarchy information; and adjusting, without user input, a DND level of the WTRU based on the determined priority.

System, Method, and Computer-Readable Medium for Schedule-Based Telecommunication Policies

A system, method and computer-readable medium for enforcing user telecommunication privileges on a per-schedule basis are provided. Enterprise members may have a schedule associated therewith that defines scheduled locations of the users. Telecommunication service privileges may be coordinated with the users' schedules such that communication services are disabled at particular times based on the users' schedules. In other implementations, particular users may have telecommunication services disabled by an administrator in the event of a catastrophe or emergency. By this mechanism, users that are not proximate to a particular catastrophe or emergency area according to the users' schedule may have services disabled while other users that are located more proximate to the emergency may have their telecommunication services enabled. In this manner, the demand on a cellular network may be alleviated thereby increasing the likelihood that users directly impacted by the emergency may receive and place calls or access data services.

Systems and methods for generating a calling list for a conference call

Systems and methods are described that facilitate the generation of calling lists for use in planning or setting up conference calls. The system may include a communications module and a contact database comprising a plurality of contact records, each contact record corresponding to a different contact. Each contact record may include at least one contact address and at least one descriptor. For example, the descriptor may include a job title and/or expertise for the contact. The system may also include a selection module configured to select at least one of the contacts and also configured to compare the at least one descriptor to at least one qualifier criteria. The method may include: providing a contact database comprising a plurality of contact records, each contact record corresponding to a different contact; wherein each contact record comprises at least one contact address and at least one descriptor; determining at least one qualifier criteria; comparing the qualifier criteria to the at least one descriptor; determining a calling list corresponding to at least one contact.

Method, device, and system for determining spam caller phone number

A method for determining a spam caller phone number is disclosed. The method may include obtaining N suspicious numbers in a call record set, wherein the N suspicious numbers are first N unknown numbers in a predetermined number of target call records that have the highest frequencies of appearance, determining whether a spam caller feature word recorded in a preset dictionary exists in keywords contained in a target call record of each suspicious number, and if a spam caller feature word recorded in the preset dictionary exists in keywords contained in the target call record of a suspicious number, determining the suspicious number to be a spam caller phone number.

Rfid for available resources not connected to the network

Disclosed are apparatus and techniques for providing presence and location information from available media resources to participants in a media conference so that the participants can use then use such available resources in the conferencing interaction. When participating in such rich media conferences with presence and location capabilities, apparatus and techniques are provided for determining the device(s) being used and their capabilities and determining available resources presently connected to a network that is available to the participants and presenting such presence information to the conference participants. Additionally, apparatus and techniques are provided for obtaining presence and location knowledge of potential resources that are accessible but not connected to the network or shutdown and presenting such information to the participants. Thus, the participants can obtain presence and location information regarding accessible resources, including off-line or shutdown resources, and then use such information to enhance the conference in a number of ways.

TRANSMISSION OF DATA PERTAINING TO USE OF SPEAKER PHONE FUNCTION AND PEOPLE PRESENT DURING TELEPHONIC COMMUNICATION

In one aspect, a first device includes a processor and a memory accessible to the processor. The memory bears instructions executable by the processor to determine at least one of whether the first device is facilitating a telephonic communication with a second device at least in part using a speaker phone feature, and that plural individuals are within a proximity to the first device during the telephonic communication. The instructions are also executable to transmit to the second device data pertaining to at least one of the use of the speaker phone feature and the existence of plural individuals. 1. A first device , comprising:a processor;a display accessible to the processor; andstorage accessible to the processor and bearing instructions executable by the processor to:engage in a telephonic communication with a second device different from the first device;process audio data of the telephonic communication to determine whether the second device is using a speaker phone function; andin response to a determination that the second device is using the speaker phone function, provide a notification at the first device that the second device is using the speaker phone function to at least partially conduct the telephonic communication.2. The first device of claim 1 , further comprising at least one speaker claim 1 , and wherein the notification is provided at least in part using the at least one speaker to provide at least one tone.3. The first device of claim 1 , further comprising at least one light emitting diode (LED) claim 1 , and wherein the notification is provided at least in part using the at least one LED.4. The first device of claim 1 , further comprising at least one speaker claim 1 , and wherein the notification is provided at least in part using the at least one speaker to provide a voice notification.5. The first device of claim 1 , wherein the notification is provided at least in part by providing a text message at the first device using the display. ...

Activities assignment optimization for multi-skill contact center

A system and method for setting agent cross skill enablement levels in a contact center. In one embodiment, a series of simulations is performed to determine optimum cross skill, enablement levels for various circumstances, e.g., the number of agents, the proficiency of each agent at each of a number of skills,, and the rates of incoming interaction requests requiring each of various skills. A lookup table is created which is subsequently used, during configuration of the contact center prior to operation, or in real time during operation, to adjust agent cross skill enablement levels,

Security techniques for reconnecting to a conference session using a computing device

A computer-implemented technique can include joining, by a computing device having one or more processors, a conference session hosted by a server via a wireless computing network. In response to joining the conference session, the computing device can receive, from the server via the wireless computing network, a dial-in telephone number for reconnecting to the conference session. The computing device can detect a trigger condition indicative of a need to reconnect to the conference session via a cellular telephone network. In response to detecting the trigger condition, the computing device can initiate a telephone call to the dial-in telephone number via the cellular telephone network. In response to the server obtaining authentication of a caller identification of the computing device, the computing device can rejoin the conference session via the cellular telephone network.

Audible alerts for co-located devices

A user may have multiple devices that are associate with a single user address such as an email address, a telephone number, a user name, a user ID, etc. When a communication is addressed to the single user address, a location of each of the devices is determined, and any devices that are co-located within a common geographic area are identified. For those devices within the common geographic area, one of the devices is selected and instructed to play an audible alert. The other devices within the common geographic area are not instructed or are specifically instructed not to play the audible alert. All of the user's multiple devices may present a visual alert.

METHOD AND SYSTEM FOR AUTOMATICALLY DETECTING AND BLOCKING ROBOCALLS

A method and system for automatically detecting and blocking robocalls. A robocall application on a server network device detects whether incoming calls from a first network device requesting a connection to a second network device are live voice calls are robocalls including natural synthesized voice data or artificial synthesized voice data. The robocall application on a server network device also detects whether incoming or outgoing calls from a third-party network device used to connect the first network device to the second network device are live voice calls or are robocalls including natural synthesized voice data or artificial synthesized voice data. Robocalls are automatically detected and blocked. 1. A method for automatically detecting and blocking robocalls , comprising:creating set of plurality of verification messages on a robocall detection application on a server network device with one or more processors, connected to a communications network, for determining whether an incoming call request is an actual voice call or a robocall;receiving an incoming call request on the robocall detection application on the first network device via the communications network from a first network device with one or more processors for a second network device with one or more processors;automatically sending one or more verification messages from the created set of the plurality of verification messages from the robocall detection application on the server network device to the first network device via the communications network including one or more requests for the first network device to respond with one or more required unique responses as a result of receiving the one or more verification messages;receiving one or more verification response messages on the robocall detection application on the server network device from the first network device via the communications network;determining automatically in real-time on the robocall detection application on the ...

MULTIFUNCTION WIRELESS DEVICE

A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be restricted to communicating only using an internet protocol so as to restrict the device communication to an internal intranet. Wireless access points may be disposed throughout the environment to route calls and data between the device and a central processing center. By converting a protocol of the communications received from the device to a protocol used by the central processing center, minimal modifications to the central processing center are needed to support a wireless communication infrastructure. Many restrictions and safeguards may be implemented within the phone and system in order to prevent improper use. 120-. (canceled)21. An inmate kiosk for use in a controlled environment facility , comprising:a memory device interface configured to provide a communication interface with a personal inmate communication device; and detect the personal inmate communication device via the device interface;', 'initiate communication with the personal inmate communication device in response to the detecting;', 'perform a diagnostic process on the personal inmate communication device; and', 'upload selected media selected by the inmate to the personal inmate communication device via the device interface., 'one or more processors and/or circuits configured to22. The inmate kiosk of claim 21 , wherein the diagnostic process identifies tampering with the personal inmate communication device.23. The inmate kiosk of claim 22 , wherein the one or more processors and/or circuits are further configured to:in response to identifying the tampering, issuing a lock command to the personal inmate communication device via the device interface configured to cause the personal inmate communication device to enter a locked state and disallow further use by the inmate.24. The inmate kiosk of claim 21 , wherein the diagnostic process ...

HIERARCHICAL INTERFACE FOR ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM

A communication system for processing a call includes control logic and at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor operated on the call. Heuristic logic transforms the call classifiers into weighted sub-metrics for the call, and aggregate normalized Gaussian logic transforms the weighted sub-metrics into a metric control that may be applied as a feedback signal to adapt the operation of the control logic. The control logic in turn may adapt the behavior of an agent, automated voice attendant, or a template utilized in a call flow. The system includes a scorecard interface operable to select a target and an indication of the metric control to apply for the target, and to apply the metric control to generate and display a historical performance visualization and a performance feed of the metric for the target. 1. A communication system for processing a call , the communication system comprising:a scorecard user interface display;at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor configured to operate on the call;heuristic logic configured to transform the call classifiers into a plurality of weighted sub-metrics for the call;aggregate normalized Gaussian logic to transform the weighted sub-metrics into a metric control, the metric control applied as feedback to adapt control logic of the communication system; andthe scorecard interface operable to select a target and an indication of the metric control to apply for the target, and to apply the metric control to generate and display a historical performance visualization and a performance feed of the metric for the target.2. The communication system of claim 1 , wherein the historical performance visualization comprises a selection control for either a time series visualization or a histogram visualization.3. The communication system of ...

Computer-Implemented System and Method for Efficient Voice Transcription

A computer-implemented system and method for efficient voice transcription is provided. A verbal message is processed by splitting the verbal message into segments and generating text for each of the segments via automated speech recognition. A confidence score is assigned to each text segment. The text segments are provided to workbenches, in order, staring with the text segment having a lowest confidence score. For at least one text segment provided to the workbench, one of edits to the text segment and manually transcribed text to replace the text segment are received. A threshold is applied to a time for performing the message processing and upon satisfaction of the threshold, the message processing is terminated. A text message is generated for the verbal message based on one of the generated text segment, manual transcription, or edited text segment for each of the text segments in that verbal message.

Systems and methods for automatic reconnect of calls

A system and method are provided for recovering a communication session between a client device and a participant device is performed by a server running a central service. The server detects that the client device has lost connection to the participant device and proceeds to maintain the connection to the participant device. In certain embodiments, the server determines why the client device lost connection and selects a second device in close proximity to the client device using information from a user profile associated with the client device. The server then proceeds to establish a connection between the client device and the participant device.

System and Method for Replacing Hold-Time With a Call-Back in a Contact Center Environment

System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.

VOICE COMMUNICATIONS WITH REAL-TIME STATUS NOTIFICATIONS

A system, apparatus, graphical user interface and methods are provided for conducting electronic voice communications with status notifications. A user of a first portable device executing a communication application selects a multi-function control that automatically initiates an audio recording, which is automatically sent toward another participant of an active communication session when the control is released. The same multi-function control may be used to transmit a textual message. A representation of the recording is displayed on the user's device, with an indicator that changes appearance when the other participant plays the recording. In addition, when one user initiates an audio recording that will be automatically sent to another user, the other user's device is advised of the initiation of recording and displays that status for the other user. 1. A method comprising:receiving from a first device a notification transmitted after commencement of an audio recording at the first device;relaying the notification toward a second device during the recording of the audio at the first device, the notification configured to cause the second device to display a status of the audio recording in response to the first notification;receiving the audio recording from the first device subsequent to receiving the notification; andtransmitting the audio recording toward the second device.2. The method of claim 1 , further comprising:receiving a second notification, in response to commencing playback of the audio recording at the first device, and relaying the second notification to the first device.3. The method of claim 2 , the second notification configured to cause the first device to update a display to indicate that the second device has commenced playback of the audio recording claim 2 , the second notification being transmitted from the second device in real-time or during playback of the audio recording at the second device.4. The method of claim 2 , wherein the ...

SYSTEMS AND METHODS TO PRESENT VOICE MESSAGE INFORMATION TO A USER OF A COMPUTING DEVICE

Systems and methods to process and/or present information relating to voice messages for a user that are received from other persons. In one embodiment, a method implemented in a data processing system includes: receiving first data associated with prior communications or activities for a first user on a mobile device; receiving a voice message for the first user; transcribing the voice message using the first data to provide a transcribed message; and sending the transcribed message to the mobile device for display to the user. 120-. (canceled)21. A method , comprising:receiving first data associated with prior communications for a first user of a computing device, the first data comprising a plurality of person profiles including a person profile for a person referenced in a prior communication between the first user and a caller that creates a voice message for the first user;receiving, via a computing apparatus, the voice message;transcribing, via the computing apparatus, the voice message using the first data to provide a transcribed message; andsending the transcribed message to the computing device for providing to the first user.22. The method of claim 21 , wherein the plurality of person profiles further includes a person profile for a person referenced in the voice message other than the first user or the caller.23. The method of claim 21 , wherein the first data includes a predefined number of recent messages sent by the caller to the first user.24. The method of claim 21 , wherein the method further comprises sending a person profile to the computing device for at least one person referenced in the transcribed message other than the first user or the caller.25. The method of claim 21 , wherein the voice message and the first data are received from the computing device.26. The method of claim 21 , wherein the first data is received from a server claim 21 , and wherein the server stores the plurality of person profiles for users of computing devices ...

TELEPHONE EXCHANGE, HOLD TONE NOTIFICATION METHOD, AND HOLD TONE NOTIFICATION PROGRAM

A recognition analysis processing unit () analyzes call voice information about a call between terminals, which are in a communicating state, specifies a language used in the call voice information, and stores the language as language information. When a hold request detection unit () detects a hold request signal for requesting that the call to be held transmitted from one of the call originating terminal and the call receiving terminal, which are in the communicating state, to be held, it extracts, from the language information stored in the recognition analysis processing unit (), the language used in the call between the terminals to which the hold request signal has been transmitted from the one of the terminals, selects, from a hold tone database () storing the hold tones including a plurality of on-hold messages in various languages, the hold tone including the on-hold message in the language matching the extracted language, and transmits the selected hold tone to another one of the terminals, which is another party on the phone. Thus, a telephone exchange () for making the other party on the phone listen to the hold tone including the on-hold message in the language matching the language used by the other party on the phone is provided. 19-. (canceled)10. The telephone exchange comprising:one or more processors;a hold tone database configured to store hold tones including a plurality of on-hold messages in various languages in advance;a memory storing executable instructions that, when executed by the one or more processors, causes the one or more processors to perform as:a telephone exchange processing unit that controls incoming and outgoing call operations of a call originating terminal and a call receiving terminal, controls a call between the call originating terminal and the call receiving terminal, and notifies one of the call originating terminal and the call receiving terminal of the hold tone, the call originating terminal and the call receiving ...

System and Method for Controlling Client Electronic Devices in Wireless Local Ad Hoc Network

Various aspects of a system and method for controlling client electronic devices in a wireless local ad hoc network are disclosed. The system includes one or more circuits in a server configured to receive a plurality of speaking-slot requests from a plurality of client electronic devices for a presented content. A client electronic device is selected based on an acceptance of a corresponding speaking-slot request. The acceptance of the corresponding speaking-slot request is based on at least an analysis of the one or more image frames of a user associated with the client electronic device and a context of the presented content. At least an audio stream provided by the user is received from the selected client electronic device. The selected client electronic device is controlled based on one or more parameters associated with at least the selected client electronic device.

GESTURE-BASED INFORMATION EXCHANGE BETWEEN DEVICES IN PROXIMITY

Information items can be exchanged between user devices worn or carried by two different users in response to the devices detecting a “greeting event” in which the devices are in proximity and the users of the devices concurrently execute a greeting gesture. In response to detecting an event, each device can select zero or more information items or data objects to send to the other, with the selection being based on contextual information available to the device making the selection. 1. A method comprising:detecting, at a first user device, a greeting event based at least in part on proximity to a second user device and an acceleration of the first user device and the second user device;determining, by the first user device, context information for the greeting event;selecting, by the first user device, an information item to be sent to the second user device, the selection being based at least in part on the context information; andsending, by the first user device, the selected information item to the second user device.2. The method of further comprising:subsequently to detecting the greeting event and while the first user device remains in proximity to the second user device, receiving, by the first user device, a data object from the second user device.3. The method of wherein the context information includes one or more of:a location of the first user device;a user input indicating a context and received prior to detecting the greeting event;presence or absence of a reference electronic device other than the first and second user devices;schedule data pertaining to a user of the first user device; oractivity data pertaining to the user of the first user device.4. The method of wherein detecting the greeting gesture includes identifying the greeting gesture as one of a plurality of defined greeting gestures and wherein the context information includes the one of the plurality of defined greeting gestures that was detected.5. The method of wherein detecting a ...

Robocall Screening

Embodiments may provide techniques to screen for, detect, and prevent connection of robocalls. For example, in an embodiment, a method, implemented in a computer system comprising a processor, memory accessible by the processor, and computer program instructions stored in the memory and executable by the processor, may comprise receiving, at a telecommunications switch, a request to initiate a call from an originating party, selecting, at the telecommunications switch, from a list of terminating carrier networks, a media server, routing, at the telecommunications switch, the request to initiate the call to the media server, forwarding, from the media server, a media prompt requesting the originating party to enter a response to the media prompt, and when the originating party does not enter a correct response to the media prompt, forwarding, from the media server, an indication that the call is forbidden.

INTERCEPTING AND CHALLENGING UNWANTED PHONE CALLS

A call challenger can receive a user input from a called party identity to opt-in to a call challenge service, and a second user input of a keyword. When the call challenger receives a call directed to a user equipment of the called party identity, the call challenger can prompt the calling party to provide an audible response. In response to a receipt of the audible response, the call challenger can convert the audible response to a text. The call challenger can compare the text with the keyword to determine if there is a sufficient match. In response to the determining the output of the comparing does not satisfy a threshold match score, the call challenger can prevent the call from connecting with the user equipment. 1. Network equipment , comprising:a processor; and accepting a first user input associated with a user identity comprising a data element indicative of an opting to use a network-implemented service that facilitates blocking of unwanted calls;', 'receiving a second user input associated with the user identity comprising a keyword representing an audible input;', 'converting the audible input to a converted text input;', 'rendering the converted text input letter by letter as rendered audio;', 'based on the rendered audio, facilitating confirmation, associated with the user identity, of the converted text input;', 'storing the keyword in a repository;', 'receiving a call from communication equipment directed to a user equipment associated with the user identity;', 'in response to a presence of the data element, prompting the communication equipment to provide an audible response;', 'in response to a lack of receipt of the audible response, taking a preventative action relating to the call;', 'in response to the receipt of the audible response, converting the audible response to text;', 'retrieving the keyword from the repository and comparing the text to the keyword;', 'in response to the comparing resulting in a threshold match score being attained, ...

METHOD TO SUPPLY CONTACT CENTER RESOURCES DURING OVERFLOW STATE USING BACK OFFICE PERSONNEL

A method and system matching contact center agents and back office staff with a customer inquiry. Exemplary systems include an expert term extraction engine, a customer term extraction engine, and a matching engine to compare customer request terms to the expert terms from the customer term extraction engine. The comparison determines whether there is a match or potential match between the customer request terms and the stored expert terms. An exemplary system may also include a timer that communicates with one or more communication servers. Back office staff may assist contact center agents when one or more conditions are met, such as when a customer wait time exceeds a predetermined period or when there is no match or potential match between the customer request terms and the stored expert terms for contact center agents. 1. An electronic communication system comprising:a database of records for personnel associated with an enterprise;one or more communication servers configured to store electronic communications between the personnel associated with the enterprise;an expert term extraction engine provided by a server, wherein the expert term extraction engine is communicatively linked to the one or more communication servers, and is configured to (a) execute computer program instructions, (b) process the electronic communications to extract expert terms that are each associated with a skill, and (c) to update the records of the personnel linked to the electronic communications from which the expert terms were extracted to include the skills;a customer term extraction engine to extract customer request terms from one or more customer electronic communications between the one or more communication servers and a customer of the enterprise;a matching engine, provided by a server executing computer program instructions, accessing the database to compare the customer request terms to the expert terms to determine whether there is a match or a potential match and to ...

System and method for deep dialing phone systems

An independent communication system (ICS) used in a transaction between a waiting party and a queuing party is adapted to connect to a particular node in an interactive voice response (IVR), wherein the queuing party has the IVR and the IVR has a plurality of nodes.

SYSTEM AND METHOD FOR VOICE CALL SETUP

A call is setup between an originating device (A) and a terminating device (B), which both have access to a public land mobile network () and a mobile data network (). The originating and terminating devices device (A; B) include a respective software-implemented call handling tool (SWA; SWB) configured to assist a user in placing and receiving calls. Bridge nodes () are connected to the mobile data network (), the public land mobile network () and a server node (), which also is connected to the mobile data network (). In response to a call-setup command from a user of the originating device (A), the software-implemented call handling tool (SWA), on one hand, sends a call-setup request () to the server node (); and on the other hand, makes a first call () to a first bridge node () over the public land mobile network () using a first telephone number (#1). The call-setup request () indicates an identity of the terminating device (B), and the first telephone number (#1) is stored in the originating device (A). Based on the call-setup request () and the first call (), the server node () sets up a call between the originating and terminating devices (A; B) over a conference bridge () in the first bridge node (), plus possibly another bridge node if the devices (A; B) are located relatively remote from one another. 1. A system for setting up a call between an originating device and a terminating device , the originating device and the terminating device each having access both to a public land mobile network and a mobile data network , the originating device and the terminating device including a respective software-implemented call handling tool configured to assist a user in the process of placing and receiving calls , the system comprising:a server node connected to the mobile data network, andat least one bridge node connected to the server node, the mobile data network and the public land mobile network,the server node being configured to:receive a call-setup ...

DISPLAYING A TEXTUAL MESSAGE BASED ON CONFIGURATION OF THE USER EQUIPMENT

In various aspects, a system that receives a first message, wherein the first message comprises a communication device identification and a feature tag having a language indication that indicates a language configuration of a user equipment. In response to the receiving the first message, storing the language indication and associating the language indication with the communication device identification. The system determines whether an incoming call is not authenticated and in response to the determining that the incoming call is not authenticated, transmitting a textual message to the communication device using the language configuration to indicate the incoming call is not authenticated. 1. A system , comprising:a processor; anda memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising:receiving a first message, wherein the first message comprises a network communication device identification and a feature tag having a language indication that indicates a language configuration of the network communication device;in response to the receiving the first message, storing the language indication and associating the language indication with the network communication device identification;determining whether an incoming call is not authenticated; andin response to the determining that the incoming call is not authenticated, transmitting a textual message to the network communication device using the language configuration to indicate the incoming call is not authenticated.2. The system of claim 1 , wherein the language indication comprises a textual value of the language configuration.3. The system of claim 1 , wherein the language indication comprises a numerical value of the language configuration.4. The system of claim 1 , wherein the operations further comprise:in response to the receiving the first message, transmitting the first message to a first network node device.5. The system of claim 1 ...

Call routing to convert synchronous landline voice communcations into asynchronous bidirectional text messaging

A Landline Texting Engine associates a proxy telephone number with a select landline telephone number for forwarding incoming calls intended for the select landline telephone number to the proxy telephone number. The Landline Texting Engine intercepts a forwarded incoming call. The Landline Texting Engine detects incoming voice data in the forwarded incoming call. In response to detecting the incoming voice data, the Landline Texting Engine sends text data on behalf of the select landline telephone number from the proxy telephone number, the text data identified as being sent from the select landline telephone number.

Mobile terminal and method for controlling answer mode of the mobile terminal and non-transitory computer-readable storage medium

The present disclosure relates to a method for controlling answer modes of a mobile terminal, a mobile terminal and a storage medium. The method includes: a hand free mode is enabled; it is determined through the motion sensor whether or not the mobile terminal is picked up in case where the hand free mode has been enabled and a receiver mode is not enabled; the receiver mode is enabled and the hand free mode is kept being enabled based on a determination that the mobile terminal is picked up; it is determined through the proximity sensor whether or not the mobile terminal is covered in case where both of the receiver mode and the hand free mode are enabled; and the hand free mode is disabled and the receiver mode is kept being enabled based on a determination that the mobile terminal is covered. 1. A method for controlling answer modes of a mobile terminal , wherein the mobile terminal comprises a motion sensor and a proximity sensor , the method comprises:enabling a hand free mode;determining through the motion sensor whether or not the mobile terminal is picked up in case where the hand free mode has been enabled and a receiver mode is not enabled;enabling the receiver mode and keeping the hand free mode being enabled based on a determination that the mobile terminal is picked up;determining through the proximity sensor whether or not the mobile terminal is covered in case where both of the receiver mode and the hand free mode are enabled; anddisabling the hand free mode and keeping the receiver mode being enabled based on a determination that the mobile terminal is covered.2. The method according to further comprising:determining through the proximity sensor whether the mobile terminal is not covered in case where the hand free mode has been enabled and the receiver mode is not enabled; andenabling the receiver mode and keeping the hand free mode being enabled based on a determination that the mobile terminal is not covered.3. The method according to further ...

Remote call center system with real-time feedback

This invention is a system and method for making remote calls linked to a call center, which is also capable monitoring the quality of the calls made by the sales agents at a call center. The sales agents can make the calls, without the need for a computer, using only a fixed or mobile telephone line from a remote station, which may be their home or elsewhere. The system includes a database with information of the customers and of the recorded calls made by the agents, a centralized call platform (CCP) with a server connected to the database, which concentrates in a virtual place all the calls made by the various agents and controls the numerical menus with the respective options through an automated interactive voice response (IVR) system that allows the platform to interact with an agent through the use of voice and touch input via keyboard, a plurality of remote call stations each with a fixed telephone line, and a central station or call center where the centralized platform is disposed.

SPECIALLY PROGRAMMED COMPUTING DEVICES BEING CONTINUOUSLY CONFIGURED TO ALLOW UNFAMILIAR INDIVIDUALS TO HAVE INSTANTANEOUS REAL-TIME MEETINGS TO CREATE A NEW MARKETPLACE FOR GOODS AND/OR SERVICES

In some embodiments, the present invention provides for a computer system which includes at least the following components: a plurality of computing devices associated with a plurality of users associated with a plurality of users; where each computing device of the plurality of computing devices is configured to: electronically receive software which, when being executed, cause such computing device to display a plurality of instances of a specifically programmed graphical user interface (GUI); where each instance of the GUI is configured to display a real-time updatable meeting information representative of a direct electronic proximity-based communication between at least two computing devices associated with at least two users who desire to meet at a particular location to engage in a transaction of at least one good, at least one service, or both, whose marketable value lasts for a period of 30 seconds to 60 minutes. 1. A computer-implemented method , comprising:causing to display, by each computing device of at least two computing devices associated with at least two users an instance of a specifically programmed graphical user interface (GUI);wherein each instance of the GUI is configured to display a real-time updatable meeting information representative of a direct electronic proximity-based communication between the at least two computing devices associated with the at least two users who desire to meet at a particular location to engage in a transaction of at least one good, at least one service, or both;wherein the meeting information comprises a real-time adjustable visual indicator, allowing the least two users to visually identify each other computing devices, wherein the real-time adjustable visual indicator has been uniquely assigned based, at least in part, on at least one other visual indicator being assigned to at least one other computing device to be located in a visual vicinity of the particular location at which the at least two users to meet ...

MANAGING ACCESS TO A CONFERENCE CALL

Managing access to a conference call includes obtaining, via a calendar application, a list of participants, the list of participants includes a number of participants to be included in a conference call, identifying, from the list of participants, a first portion of the participants that have personal passcodes, generating guest passcodes for a second portion of the participants associated with the list of participants that do not have the personal passcodes, and permitting, based on the personal passcodes or the guest passcodes, each of the participants to participate in the conference call. 1. A system for managing access to a conference call , the system comprising a computer implementing a managing system , the computer comprising a network interface and being programmed to:obtain, via a calendar application, a list of participants to be included in a conference call;identify, from the list of participants, a first portion of the participants that have personal passcodes and a second portion of the participants that do not have a personal passcode;generate a guest passcode for each of the participants that do not have a personal passcode; andpermit each of the participants presenting either a personal passcode or a guest passcode to participate in the conference call;wherein each guest passcode is unique and generating the guest passcodes comprises:designating each of the participants that do not have a personal pass code as a frequent guest or an infrequent guest;retrieving a corresponding electronic mail (email) addresses for each of the frequent guests;storing, in a library, the guest passcode as a personal passcode for each of the frequent guests along with the corresponding email address for that frequent guest.2. The system of claim 1 , the computer comprising a network interface further being programmed to identify claim 1 , based on a passcode entered by a participant claim 1 , to which of a plurality of conference calls the participant is to be joined. ...

Dynamic Voicemail Receptionist System

A voicemail receptionist system includes a memory and a processor. The memory can store data relating to one or more users. An incoming communication can be handled by the voicemail receptionist system and provided with functionality based upon a user's preferences, for example. The data stored by the voicemail receptionist system can be updated at any time, or automatically updated upon updating of the data, or upon occurrence of a trigger event. Voicemail receptionist functionality can include standard voicemail system functionality as well as functionality relating to email, text messaging, MMS messaging, calendar features, schedule announcements, location data, as well as other features.

Providing Isolation from Distractions

An apparatus includes a first interface for connecting to a personal computer, a second interface for connecting to a communications device, a third interface for connecting to a headset, a fourth interface for connecting to a speaker, and a processor in control of each of the interfaces. The processor is configured to route audio associated with a communications session on one of the personal computer or the communications device to the speaker, and in response to a user putting on the headset, re-route the audio to the headset. 1. An apparatus comprising:a first interface for connecting to a communications device;a second interface for connecting to an audio output device; anda processor in control of each of the interfaces, and configured to: begin analyzing speech from remote participants of the session to produce a voice fingerprint for each remote participant,', "use a speech-to-text process to identify text corresponding to each participants' likely name, and", 'associate the identified text with the voice fingerprint produced for each corresponding remote participant; and, 'upon initiation of a multiple-participant communication session through the communication device,'}when a remote participant speaks during the communication session at a time subsequent to the time their voice fingerprint and likely name was determined, provide an indication to a user of the apparatus of the speaking participant's likely name.2. The apparatus of claim 1 , wherein the indication to the user of the apparatus of the speaking participant's likely name is outputted as text via a user interface in one of: the apparatus claim 1 , the communications device claim 1 , and the audio output device.3. The apparatus of claim 1 , wherein the processor is further configured to:access a calendar event associated with the multiple-participant communication session and determine names of participants listed on the calendar event; anduse the names of the participants listed on the calendar ...

SYSTEMS AND METHODS RELATING TO ASYNCHRONOUS RESOLUTION OF CUSTOMER REQUESTS IN CONTACT CENTER

A method for resolving customer requests that includes: providing a personal bot assistant and an asynchronous resolution facilitator; receiving a customer request from a first customer and producing a transcript thereof; determining an intent based on the transcript and customer information relating to the determined intent; transmitting an initial set of data to the asynchronous resolution facilitator and assembling therefrom a resolution package that includes an agent interface showing information required to expeditiously resolve the customer request including one or more recommended business processes; displaying the agent interface on a screen of the agent device; receiving input from the agent device that indicates the agent has completed preparing a resolution for the customer request; and providing notification to the first customer of the achieved resolution via the personal device of the first customer. 1. A computer-implemented method for resolving customer requests at a contact center , wherein the contact center comprises a customer service organization having agents that interact with customers to resolve the customer requests , the method comprising:providing a personal bot assistant, the personal bot assistant comprising an application running on the personal device of the first customer; receiving a customer request from a first customer, the first customer request being received in a first conversation between the first customer and the personal assistant bot via a personal device corresponding to the first customer;', 'producing a transcript of the first conversation;', 'determining an intent of the customer request based on the transcript;', 'determining customer information relating to the first customer relevant to the determined intent;', 'transmitting an initial set of data to the asynchronous resolution facilitator, the initial set of data including the transcript of the first conversation, the determined intent of the customer request, and ...

Communication Handling

An apparatus, method, system and computer-readable medium are provided for abstracting a public facing identity associated with one or more devices, such as user devices. In some embodiments, a unique identity may be associated with a device. A mapping may be used to establish a relationship between the public facing identity and the unique identity. In some embodiments, configuration data may indicate how a communication (e.g., an incoming or outgoing communication) is to be handled or routed. For example, the configuration data may indicate preferences as to which device(s) amongst a plurality of devices is to receive an incoming communication and/or which public facing identity/identities amongst a plurality of public facing identities is to be used in transmitting an outgoing communication. 1. A method comprising:receiving, by a computing device, an incoming communication indicating a first address as a destination of the incoming communication;determining, based on a source of the incoming communication and based on a user preference of a user associated with the first address, a second address; andsending the incoming communication indicating the second address as the destination of the incoming communication.2. The method of claim 1 , further comprising:prior to the determining, associating the source of the incoming communication with the second address.3. The method of claim 1 , further comprising:prior to the determining and based on the user preference, configuring the computing device to associate the source with the second address.4. The method of claim 1 , further comprising:prior to the determining, receiving the user preference indicating the source and the second address; andassociating the source with the second address.5. The method of claim 1 , wherein the determining comprises determining claim 1 , based on a social network status claim 1 , the second address.6. The method of claim 1 , wherein the determining comprises determining claim 1 , ...

Artificial Intelligence Communication with Caller and Real-Time Transcription and Manipulation Thereof

Receiving a telephone call to an auto-attendant, artificial intelligence, or person takes place. While this phone call is being conducted, a speech to text transcription is created and sent in real-time to another person at another network node. This person can read the transcript and interact with the phone call by sending his or her own commands, text, or speech to be made part of the phone call.

SYSTEMS AND METHODS TO ENROLL USERS FOR REAL TIME COMMUNICATIONS CONNECTIONS

A computing apparatus uses an interactive user assessment test to identify and/or assess the need and skills of the user as part of an enrollment process for the user to register for the services of the system that provides real time communications connections between users and advisers. The advisers provide coaching services over real time communications connections provided via the system. A recommendation engine is configured to use the assessment results to recommend advisers for the user based on the need and skills of the user, as well as the real time availability of the advisers to provide the coaching services. 120-. (canceled)21. A method , comprising:providing a web server coupled with a connection server configured to establish real time communication connections between telephonic devices, wherein the web server is configured to present information about first users of a first set of telephonic devices to second users of a second set of telephonic devices; and presenting, by the web server to the web browser, a user interface of an interactive test that includes a plurality of questions;', 'determining, by a computing apparatus, personalized ranks of the information of first users of the first set of telephonic devices based on answers from the user;', 'selecting, by the computing apparatus, a subset of the first users based on the personalized ranks determined from the answers;', 'presenting, by the web server to the web browser, the information about the subset of the first users;', 'receiving, in the web server, a user selection of a particular one of the first users from the subset presented in the web browser; and', 'in response to the user selection, the connection server establishing a real time communication connection between a telephonic device of the user and a telephonic device of the particular one of the first users., 'in response to a user of a web browser visiting the web server 22. The method of claim 21 , further comprising claim 21 , ...

AUTOMATED CALLBACK REMINDER

A call reminder functionality is provided by an arrangement that is operable with a network-enabled communication device in which a reminder to return a phone call can be generated in an automated manner upon the occurrence of a call event. When the call event occurs, an option is displayed on a user interface (“UI”) on the device to create a link between the call and the user's schedule application. If the user selects the option, a callback task is added to the user's task list maintained by the schedule application, and a reminder to make the callback is generated and then displayed on the UI at a future time. The reminder includes pertinent call information and also includes a button that enables the user to place the callback through the UI (i.e., a “one-click call back”). 1. A method , performed by a provider of a service , for handling voice calls , comprising:receiving a voice call that is placed from a caller to a user of the service;relaying the voice call to one or more electronic devices that are associated with the user, in which the electronic devices are configured with voice telephony capabilities;establishing a signaling channel with the one or more electronic devices to which the voice call is relayed;listening for a qualifying call event for the voice call occurring at the one or more electronic devices over the signaling channel; andupon the occurrence of the qualifying call event, providing a notification to the one or more electronic devices over the signaling channel, the notification causing a prompt to be surfaced on the one or more electronic devices for the user to set a callback reminder at a selected time for returning the voice call to the caller,wherein at the selected time, the one or more electronic devices display the callback reminder including an identification of the caller and a user-selectable control for placing a callback to the caller.2. The method of further including fetching metadata for the voice call.3. The method of ...

Methods of Operating a User Device in a User Device Group and Related User Devices and Control Servers

A first user device may be included in a user device group including the first user device and a second user device that share a same service identifier for a communication service. The method may include accepting user input at the first user device to activate an operation mode for the first user device. Responsive to accepting the user input to activate the operation mode at the first user device, the operation mode may be activated at the first user device. Responsive to accepting the user input to activate the operation mode at the first user device, a notification regarding activation of the operation mode may be transmitted to a control server that is remote from the first user device. Related user devices and control servers are also discussed. 1. A method of operating a first user device included in a user device group including the first user device and a second user device that share a same service identifier for a communication service , the method comprising:accepting user input at the first user device to activate an operation mode for the first user device;responsive to accepting the user input to activate the operation mode at the first user device, activating the operation mode at the first user device, and providing a prompt for user input regarding activation of the operation mode at the second user device of the user device group;accepting user input to activate the operation mode at the second user device of the user device group; andtransmitting a notification for a control server that is remote from the first user device, the notification regarding activation of the operation mode at the first user device and requesting activation of the operation mode at the second user device.2. The method of claim 1 , wherein the user device group includes the first user device claim 1 , the second user device claim 1 , and a third user device all sharing the service identifier for the communication service claim 1 , wherein the prompt is a single prompt to ...

DYNAMIC COLLABORATION IN SOCIAL NETWORKING ENVIRONMENT

A method and system for facilitating collaboration between two groups without impairing or affecting the structure of the two groups is provided. 1creating within the social network or social-networking style group a dedicated collaboration group for collaborating on a particular event or project, based at least in part on an invitation to collaborate from one of the first group owner or the second group owner defining the purpose of the dedicated collaboration group and the acceptance of the invitation from the other of the first group owner or the second group owner, whereupon the first group owner and the second group owner become co-owners of the dedicated collaboration group and wherein a processing device stores data representative of the dedicated collaboration group in a memory operatively connected to the processing device and identifies the dedicated collaboration group as a group distinct from the first group and the second group;linking the first group of at least two members to the dedicated collaboration group, wherein the processing device stores data in the memory representative of the link between the first group and the collaboration group;linking the second group of at least two members to the dedicated collaboration group, wherein the processing device stores data in the memory representative of the link between the second group and the collaboration group in the memory;facilitating collaboration on the purpose of the dedicated collaboration group by the first and second groups that are linked to the dedicated collaboration group, wherein a first structure of the first group remains unchanged by linking of the first group to the dedicated collaboration group and a second structure of the second group remains unchanged by linking of the second group to the dedicated collaboration group.. A method for facilitating collaboration in a social network or in a social-networking style group between a first group comprising at least two members and owned ...

Information Management and Synchronous Communications System

An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless, and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the internet, a wireless link, printer, or the like. Various operations employing automated telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone can and/or messaging. Telephones may, for instance, be the only equipment required by the entities. 1. An intelligent web server with multi-modes of contact , multi-communications protocols , multi-user and parallel operational capabilities for use in a hospitality market comprising:at least one web server computer;at least one hospitality software application, stored and integrated with the at least one web server computer;a master database comprising data and parameters of the at least one hospitality software application stored with the at least one web server computer and with a usable file structure dictated prior to execution that is accessible via its own database API and with predefined formats stored within it and which intelligently learns, updates and stores multiple communication modes of contact and related operational parameters including set periods of time associated with hospitality entities and for hospitality ...

Efficiently accessing web conferences from a mobile device

A technique for joining a web conference on a mobile device includes running a program on the mobile device that displays a list of web conference invitations for web conferences scheduled to be held at or near the current time, receiving a user selection of one of the listed web conference invitations, and initiating a web conference for the selected web conference invitation using a web conference client installed on the mobile device. The technique enables mobile users to join web conferences quickly and with few manual operations.

MULTIPLE PARTY CALL ACKNOWLEDGEMENT

Disclosed embodiments provide improved communication between a caller and multiple parties. A caller performs a call spray operation on a group of contacts using an electronic communication device such as a mobile telephone. The call spray operation attempts to contact an electronic device associated with each contact in the group of contacts. If one of the contacts answers and is deemed to be a live user, then the remaining contacts that did not answer each receive a message on their associated electronic device indicating which of the contacts answered the caller with a live user. In this way, a group of people can be conveniently contacted and kept up to date with the status of the communication with the caller. 1. A computer-implemented method for performing a multiple party call acknowledgement , comprising:receiving a plurality of contacts on a call processing system from an electronic device of a caller;initiating a connection attempt to each of the plurality of contacts with the call processing system;connecting with an electronic device of a live user associated with one contact of the plurality of contacts such that the live user and the caller may have a conversation;configuring a call spray event notification in response to the connecting; andsending a message, comprising the call spray event notification, to each of the plurality of contacts for which a connection is not established, wherein the message includes a transcript including conversation with the live user and the caller.2. The method of claim 1 , wherein the call spray event notification includes a name of the live user.3. The method of claim 1 , wherein the call spray event notification includes a voice recording including conversation with the live user and the caller.4. The method of claim 1 , wherein the message includes a name of the live user.5. The method of claim 1 , wherein the message includes a callback number.6. The method of claim 1 , wherein the receiving the plurality of ...

MESSAGE EXCHANGE

Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means. 120.-. (canceled)21. A platform for processing messages between a calling party and a called party , the platform comprising:a call processor configured to attempt to connect an outgoing call by the calling party to the called party;a memory that stores a message and a plurality of notification options associated with the message recipient; detect that the outgoing call was not answered by the called party;', 'access messaging restrictions associated with the calling party;', 'verify that the calling party is authorized to send messages;', 'prompt the calling party for a message;', 'receive the message from the calling party;', 'store the message in the memory; and', 'carry out a first notification option from among the plurality of notification options in order to attempt to notify the called party of the message., 'at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured to22. The platform of claim 21 , wherein the at least one processor and/or circuit is further configured to carry out a second notification option from among the plurality of notification options in order to attempt to notify the called party of the message upon a failure of the first notification option to successfully notify the called party claim 21 ,wherein the first notification option is different from the ...

DYNAMIC COLLABORATION IN SOCIAL NETWORKING ENVIRONMENT

A method and system for facilitating collaboration between two groups without impairing or affecting the structure of the two groups is provided. 1. A method for facilitating collaboration by a first group comprising at least two members and a second group comprising at least two members , the method comprising the steps of:creating a collaboration group based at least in part on a request related to the first group, wherein a processing device stores data representative of the collaboration group in a memory operatively connected to the processing device;linking the first group of at least two members to the collaboration group based at least in part on the request, wherein the processing device stores data in the memory representative of the link between the first group and the collaboration group;linking the second group of at least two members to the collaboration group, wherein the processing device stores data in the memory representative of the link between the second group and the collaboration group in the memory;facilitating collaboration by the first and second groups, wherein a first structure of the first group remains unchanged by the collaboration and a second structure of the second group remains unchanged by the collaboration, wherein the first group is created to comprise one or more members and at least a first owner, and the second group is created to comprise one or more other members and at least a second owner; and notifying the second owner of an invitation from the first owner to join the collaboration group, wherein the linking of the second group to the collaboration group is based at least in part on the notifying or on an indicated acceptance of the invitation by the second owner.2. A method for facilitating collaboration by a first group comprising at least two members and a second group comprising at least two members , the method comprising the steps of:creating a collaboration group based at least in part on a request related to the ...