Systems and Methods for Remote Deletion of Contact Information

An exemplary system for providing remote deletion of contact information includes a first device associated with a first user. The first device is configured to generate and send a delete request message to a second device. In some embodiments, the delete request message includes a request to delete contact information for the first user from the second device. The second device can be configured to receive the delete request message and delete the first user's contact information. A method for providing remote deletion of contact information includes a delete request message being generated at a first device, associated with a first user. The delete request message can include a request to delete contact information for the first user. The first device can send the delete request message to a second device. The delete request message can instruct the second device to delete the first user's contact information.

On-hold visual menu from a user's communications device

A user equipment communications device is configured to provide personal content to a party to a call with a user of the device, when the user places the party on hold. The device determines that the party has been placed on hold and that the user has enabled sharing of personal content with the party. The device then transmits a visual menu to a communications device of the party via a data network, to allow the party to select a type of personal content to receive from the device while the party is on hold. When the device receives a selection from the party's device indicating the type of personal content, it transmits a personal information asset to the party's device according to the type of personal content indicated by the selection. Other embodiments are also described and claimed.

Software Program and Method For Offering Promotions On A Phone

The present invention includes a method and software application for providing a promotion to a user on a phone. The software application resides on a user's phone and “listens” for phone numbers dialed by a user. In response to the user dialing a phone number, the software determines whether a promotion or an offer for a promotion should be provided to the user. In response to determining to play or offer to play a promotion to the user, the software application on the phone effectively “intercepts” the call and plays to the user either a promotion or an offer to hear about a promotion prior to placing an outbound voice call. The software application may retrieve the promotion from local memory or may connect with a remote server to download an applicable promotion.

Methods and apparatus to obtain voice messages

Methods and apparatus to obtain voice messages are disclosed. One example method includes receiving at a mobile device an indication to access voicemail, determining if visual voicemail is available, and initiating a call to a voicemail system in response to determining that visual voicemail is unavailable.

Method, System and Software for Implementing an Automated Call Routing Application in a Speech Enabled Call Center Environment

A system, method and software for implementing an automated call routing application in a speech enabled call center environment are provided. In operation, the invention provides for the identification of a call center transaction selection from a natural language user utterance and the invocation of one or more scripts operable to route the user to a call center service agent configured to service the selected transaction. In the event a transaction selection cannot be readily identified or can only be partially identified, the invention provides for the initiation of a dialog module or script directed to eliciting a discernable transaction selection and/or the presentation of one or more menus from which the user may select an available call center transaction.

Input drive control for switcher regulated power amplifier modules

Various embodiments described herein relate to a power management block and an amplification block used in the transmitter of a communication subsystem. The power management block provides improved control for the gain control signal provided to a pre-amplifier and the supply voltage provided to a power amplifier which are both in the amplification block. The power expended by the power amplifier is optimized by employing a continuous control method in which one or more feedback loops are employed to take into account various characteristics of the transmitter components and control values.

Methods and apparatus for providing expanded telecommunications service

The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called party. The call processing system can provide the called party with a call transfer option.

Network Device, Called Terminal, and Method for Processing Third-Party Call

A method for a network device to process a third-party call can be applied in a scenario where a third party originates a call when a called terminal is in a call process. The network device extracts a calling phone number of the third party and notifies the calling phone number to the called terminal. The called terminal has activated a call waiting service. The network device receives a processing suggestion on the third-party call returned by the called terminal and processes the third-party call according to the processing suggestion.

Software program and method for offering promotions on a phone

The present invention includes a method and software application for providing a promotion to a user on a phone. The software application resides on a user's phone and “listens” for phone numbers dialed by a user. In response to the user dialing a phone number, the software determines whether a promotion or an offer for a promotion should be provided to the user. In response to determining to play or offer to play a promotion to the user, the software application on the phone effectively “intercepts” the call and plays to the user either a promotion or an offer to hear about a promotion prior to placing an outbound voice call. The software application may retrieve the promotion from local memory or may connect with a remote server to download an applicable promotion.

Managing voice collision in multi-party communications

Systems and methods for managing voice collision in multi-party communications are generally provided. Embodiments herein may include identifying a voice collision between a first speaker and a second speaker in a multi-party call. One or more voice collision rules may be received. One of the first speaker and the second speaker to be determined to be a priority speaker based upon, at least in part, the one or more voice collision rules. Call bandwidth may be allocated to the priority speaker.

Mobility call management

A mobility call management service is disclosed that provides enhanced call management functionality for a wireless mobile terminal (MT). Incoming and/or outgoing calls are managed based on an assessment of the degree of motion of the MT, or other available data pertinent to the MT's physical situation, such as but not limited to its location, movement, or rate of movement. The degree of motion or other assessment may be used to determine whether a communication can safely terminate on, originate from, or continue safely on the MT, so as to reduce or remove driver distraction.

INFORMATION MANAGEMENT AND SYNCHRONOUS COMMUNICATIONS SYSTEM

An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the internet, a wireless link, printer or the like. Various operations employing automated telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone call and/or messaging. Telephones may, for instance, be the only equipment required by the entities. 1. A rule-based information management and parallel computation and communications system for use with wireless handheld computing devices and the internet comprising:a) A central server connected in said system which is enabled by a rule-based, back office hospitality application software enabled to execute a hospitality application task with different hospitality entities in parallel;b.) A master database connected in said system and configured to store said hospitality software application and its associated hospitality application information pursuant to a master database file structure;c) At least one web server connected in said system;d.) At least one wireless handheld computing device with a mobile operating systems and hospitality application stored on it and which is enabled to be connected in said system and which is ...

METHODS AND APPARATUS TO MANAGE MESSAGING WITH URGENCY INDICATION VIA A NETWORK-BASED PORTAL

A computer-implemented system and method to manage the communication of a user are disclosed. In one embodiment, when a person tries to electronically convey a message to the user, the status of the user, the identity of the person, and the urgency of the message can be identified. The access priority of the person can be determined based on the person's identity. Then, the message can be managed using one or more rules and in view of the status of the user, the access priority of the person and the urgency of the message. 1. An article for managing messaging using at least a network-based portal at least based on Internet protocol , the article comprising:a non-transitory computer readable storage medium comprising a plurality of instructions, when executed by at least a server, result in server: wherein the electronic message with the identifier associated with the user indicates that the person desires to send the electronic message to the user,', 'wherein the person is identified, with the identifying at least depending on a prior registration process by the person regarding the use of the network-based portal,', 'wherein a plurality of options are provided to the person to be selected as a selected mode of communication for the message to be received by the user via a wireless electronic device associated with the user,', 'wherein the plurality of options include at least text message and voice call,', 'wherein the message is eligible to be wirelessly received by the wireless electronic device associated with the user in accordance with any of the plurality of options, all using the identifier associated with the user, and at least in view of the network-based portal being based on the Internet protocol, and', 'wherein a selection of one of the plurality of options is received, via the network-based portal, from the wireless electronic device associated with the person, the selection indicating the selected mode of communication for the message from the ...

Computer-Implemented System and Method for Efficient Voice Transcription

A computer-implemented system and method for efficient voice transcription is provided. A verbal message is processed by splitting the verbal message into segments and generating text for each of the segments via automated speech recognition. A confidence score is assigned to each text segment. The text segments are provided to workbenches, in order, staring with the text segment having a lowest confidence score. For at least one text segment provided to the workbench, one of edits to the text segment and manually transcribed text to replace the text segment are received. A threshold is applied to a time for performing the message processing and upon satisfaction of the threshold, the message processing is terminated. A text message is generated for the verbal message based on one of the generated text segment, manual transcription, or edited text segment for each of the text segments in that verbal message.

METHOD TO SUPPLY CONTACT CENTER RESOURCES DURING OVERFLOW STATE USING BACK OFFICE PERSONNEL

A method and system matching contact center agents and back office staff with a customer inquiry. Exemplary systems include an expert term extraction engine, a customer term extraction engine, and a matching engine to compare customer request terms to the expert terms from the customer term extraction engine. The comparison determines whether there is a match or potential match between the customer request terms and the stored expert terms. An exemplary system may also include a timer that communicates with one or more communication servers. Back office staff may assist contact center agents when one or more conditions are met, such as when a customer wait time exceeds a predetermined period or when there is no match or potential match between the customer request terms and the stored expert terms for contact center agents. 1. An electronic communication system comprising:a database of records for personnel associated with an enterprise;one or more communication servers configured to store electronic communications between the personnel associated with the enterprise;an expert term extraction engine provided by a server, wherein the expert term extraction engine is communicatively linked to the one or more communication servers, and is configured to (a) execute computer program instructions, (b) process the electronic communications to extract expert terms that are each associated with a skill, and (c) to update the records of the personnel linked to the electronic communications from which the expert terms were extracted to include the skills;a customer term extraction engine to extract customer request terms from one or more customer electronic communications between the one or more communication servers and a customer of the enterprise;a matching engine, provided by a server executing computer program instructions, accessing the database to compare the customer request terms to the expert terms to determine whether there is a match or a potential match and to ...

SYSTEM AND METHOD FOR VOICE CALL SETUP

A call is setup between an originating device (A) and a terminating device (B), which both have access to a public land mobile network () and a mobile data network (). The originating and terminating devices device (A; B) include a respective software-implemented call handling tool (SWA; SWB) configured to assist a user in placing and receiving calls. Bridge nodes () are connected to the mobile data network (), the public land mobile network () and a server node (), which also is connected to the mobile data network (). In response to a call-setup command from a user of the originating device (A), the software-implemented call handling tool (SWA), on one hand, sends a call-setup request () to the server node (); and on the other hand, makes a first call () to a first bridge node () over the public land mobile network () using a first telephone number (#1). The call-setup request () indicates an identity of the terminating device (B), and the first telephone number (#1) is stored in the originating device (A). Based on the call-setup request () and the first call (), the server node () sets up a call between the originating and terminating devices (A; B) over a conference bridge () in the first bridge node (), plus possibly another bridge node if the devices (A; B) are located relatively remote from one another. 1. A system for setting up a call between an originating device and a terminating device , the originating device and the terminating device each having access both to a public land mobile network and a mobile data network , the originating device and the terminating device including a respective software-implemented call handling tool configured to assist a user in the process of placing and receiving calls , the system comprising:a server node connected to the mobile data network, andat least one bridge node connected to the server node, the mobile data network and the public land mobile network,the server node being configured to:receive a call-setup ...

Dynamic Voicemail Receptionist System

A voicemail receptionist system includes a memory and a processor. The memory can store data relating to one or more users. An incoming communication can be handled by the voicemail receptionist system and provided with functionality based upon a user's preferences, for example. The data stored by the voicemail receptionist system can be updated at any time, or automatically updated upon updating of the data, or upon occurrence of a trigger event. Voicemail receptionist functionality can include standard voicemail system functionality as well as functionality relating to email, text messaging, MMS messaging, calendar features, schedule announcements, location data, as well as other features.

Information Management and Synchronous Communications System

An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless, and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the internet, a wireless link, printer, or the like. Various operations employing automated telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone can and/or messaging. Telephones may, for instance, be the only equipment required by the entities. 1. An intelligent web server with multi-modes of contact , multi-communications protocols , multi-user and parallel operational capabilities for use in a hospitality market comprising:at least one web server computer;at least one hospitality software application, stored and integrated with the at least one web server computer;a master database comprising data and parameters of the at least one hospitality software application stored with the at least one web server computer and with a usable file structure dictated prior to execution that is accessible via its own database API and with predefined formats stored within it and which intelligently learns, updates and stores multiple communication modes of contact and related operational parameters including set periods of time associated with hospitality entities and for hospitality ...

MESSAGE EXCHANGE

Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means. 120.-. (canceled)21. A platform for processing messages between a calling party and a called party , the platform comprising:a call processor configured to attempt to connect an outgoing call by the calling party to the called party;a memory that stores a message and a plurality of notification options associated with the message recipient; detect that the outgoing call was not answered by the called party;', 'access messaging restrictions associated with the calling party;', 'verify that the calling party is authorized to send messages;', 'prompt the calling party for a message;', 'receive the message from the calling party;', 'store the message in the memory; and', 'carry out a first notification option from among the plurality of notification options in order to attempt to notify the called party of the message., 'at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured to22. The platform of claim 21 , wherein the at least one processor and/or circuit is further configured to carry out a second notification option from among the plurality of notification options in order to attempt to notify the called party of the message upon a failure of the first notification option to successfully notify the called party claim 21 ,wherein the first notification option is different from the ...

Method and apparatus for providing communication services over audio messages

An approach is presented for providing communication services over audio messages. A voice platform determines to act on a request to establish one or more calls among one or more devices and one or more services, the one or more calls including, at least in part, an audio message associated with the one or more services. Further, the voice platform causes, at least in part, actions that result in establishment of the one or more calls for transmission and storage of the audio message at the one or more devices, the one or more services, or a combination thereof.

SPEECH RECOGNITION METHOD OF AND SYSTEM FOR DETERMINING THE STATUS OF AN ANSWERED TELEPHONE DURING THE COURSE OF AN OUTBOUND TELEPHONE CALL

A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person. 1A placing, with an automated calling system, a telephone call to a location having a telephone number at which a target person is listed;B upon said telephone call being answered, initiating a prerecorded greeting which asks for the target person;C receiving a spoken response from an answering person;D performing a speech recognition analysis on said spoken response to determine a status of said spoken response; andE if said speech recognition analysis determines that said answering person is said target person, initiating a speech recognition application with said target person.. A method of determining the status of an answered telephone during the course of an outbound telephone call comprising: This application is a continuation of U.S. patent application Ser. No. 15/063,587 filed on Mar. 8, 2016, which is a continuation of U.S. patent application Ser. No. 13/717,082 filed on Dec. 17, 2012, which is a continuation of U.S. patent application Ser. No. 11/219,593 filed Sep. 2, 2005, now U.S. Pat. No. 8,363,792 issued Jan. 29, 2014, which is a continuation of U.S. patent application Ser. No. 09/945,282 filed Aug. 31, 2001, now U.S. Pat. No. 6,990,179 issued Jan. 24, 2006, which claims the benefit of priority from U.S. ...

MANAGEMENT SERVER, COMMUNICATION METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM

A management server includes a call detection unit that detects a call from a first communication terminal to a second communication terminal, an information acquisition unit that acquires, when the call detection unit detects the call, essential information associated with the first communication terminal, an inquiry unit that transmits inquiry information to the first communication terminal to inquire about an information transmission means to the second communication terminal, and a transmission unit that transmits the essential information to the second communication terminal using an information transmission means indicated by response information transmitted from the first communication terminal in response to the inquiry information. 1. A management server comprising:a call detection unit configured to detect a call from a first communication terminal to a second communication terminal;an information acquisition unit configured to acquire, when the call detection unit detects the call, essential information associated with the first communication terminal;an inquiry unit configured to transmit, to the first communication terminal, inquiry information for inquiring about an information transmission means to the second communication terminal; anda transmission unit configured to transmit the essential information to the second communication terminal using an information transmission means indicated by response information transmitted from the first communication terminal in response to the inquiry information.2. The management server according to claim 1 , wherein the inquiry unit transmits inquiry information for inquiring which of a text communication or a voice communication is to be selected as the information transmission means.3. The management server according to claim 1 , wherein the transmission unit transmits claim 1 , to the second communication terminal claim 1 , input information transmitted from the first communication terminal using the ...

METHODS AND APPARATUS FOR INITIATING COMMUNICATION BETWEEN PARTIES USING A BLUETOOTH LOW ENERGY BEACON

The present disclosure relates to methods and apparatus for safely and securely initiating communication between parties using a Bluetooth Low Energy (BLE) beacon. More particularly, the present disclosure relates to utilizing a BLE-enabled tag as an indication of availability and, based on a user's proximity to the BLE tag, as a means for a second party to show interest without requiring an exchange of personal information. 1. A tag capable of facilitating communication between a first party and a second party , wherein the tag comprises:a Bluetooth Low Energy (BLE) transceiver;a power source to provide electrical energy to the BLE transceiver; and a server memory;', 'a server processor;', 'a server network access device in logical connection with the communications network; and', receive a first unique identifier from the tag;', 'receive a second unique identifier from the first party;', 'compare a user profile associated with the first party with a tag profile associated with the second party; and', 'upon determination of a match between the user profile and the tag profile, transmit a signal to the first party or the second party to initiate a communication between the first party and the second party., 'server software executable on demand, wherein the software is operable to], 'a network access device in logical connection with a communications network to allow communication with a server, wherein the server comprises2. The tag of claim 1 , wherein the tag profile comprises information associated with an available product claim 1 , service claim 1 , or a person claim 1 , and wherein the second party is associated with the available product claim 1 , service claim 1 , or person.3. The tag of claim 1 , further comprising a tag memory containing the first unique identifier.4. The tag of claim 1 , wherein the user profile comprises information associated with a desired product claim 1 , service claim 1 , or person.5. The tag of claim 1 , wherein the user profile ...

EMBEDDED SIDE CALL SUB-CHANNEL USED IN A TELECOMMUNICATION SESSION

A computer-implemented method, system, and/or computer program product establishes an embedded side call telecommunication session via a sub-channel in a telecommunication session. A telecommunication server establishes a primary telecommunication session on a primary channel and a secondary telecommunication session on a sub-channel. The telecommunication server receives a secondary rerouting request from a specific secondary participant to the secondary telecommunication session. The telecommunication server executes the secondary rerouting request. Executing the secondary rerouting request redirects only secondary telecommunication transmissions from the specific secondary participant from the sub-channel to the primary channel, and telecommunication transmissions from other participants to the secondary telecommunication session are unavailable to the primary telecommunication session. 1. A method of establishing an embedded side call telecommunication session via a sub-channel in a telecommunication session , the method comprising:establishing, by a telecommunication server, a primary telecommunication session on a primary channel and a secondary telecommunication session on a sub-channel, wherein the primary telecommunication session and the secondary telecommunication session are separate telecommunication sessions that are not joined;receiving, by the telecommunication server, a secondary rerouting request from a specific secondary participant to the secondary telecommunication session; andexecuting, by the telecommunication server, the secondary rerouting request, wherein executing the secondary rerouting request redirects only secondary telecommunication transmissions from the specific secondary participant from the sub-channel to the primary channel, and wherein telecommunication transmissions from other participants to the secondary telecommunication session are unavailable to the primary telecommunication session.2. The method of claim 1 , further ...

System, Method, and Apparatus for Determining a Status of a Call Recipient in a Call System

Provided is a computer-implemented method for determining a status of a call during a phone call between a call agent and the call recipient over a two-party phone line. The method includes automatically adding a third-party phone line to the two-party phone line, the third-party phone line in communication with a call monitoring computer, monitoring, by the call monitoring computer over the second phone line, the phone call between the call recipient and the call agent, detecting, by the call monitoring computer, a predefined response from at least one of the call recipient and the call agent over the phone call, and automatically initiating a customer service action in response to detecting the predefined response. Further provided is a computer-implemented method for processing phone calls based on predetermined call duration thresholds. 1. A computer-implemented method for determining a status of a call recipient during a phone call between a call agent and the call recipient over a two-party phone line , comprising:automatically adding a third-party phone line to the two-party phone line, the third-party phone line in communication with a call monitoring computer;monitoring, by the call monitoring computer over the third-party phone line, the phone call;detecting, by the call monitoring computer, a predefined response from at least one of the call recipient and the call agent over the three-party phone call; andautomatically initiating a customer service action in response to detecting the predefined response.2. The computer-implemented method of claim 1 , wherein the third-party phone line is added to the phone call in response to an automated call system forwarding the phone call to the call agent.3. The computer-implemented method of claim 1 , wherein the customer service action comprises at least one of the following: adding a telephone number to an internal do-not-call list claim 1 , adding a telephone number to an external do-not-call list claim 1 , ...

SYSTEMS AND METHODS FOR PRODUCING BUILD CALLS

Techniques are disclosed for making an automated telephone call more interactive and intelligent by saving responses gathered from a previous call and using that information to build more personal and engaging subsequent interactions. An initial telephone call can be designed with data needs in mind. Relevant responses from the initial calls can be captured and stored and a follow-up call can be created that includes dialogs that reference specific information from the previous interactions with the system. Such build call techniques can be utilized on outbound, as well as inbound calls, and can simulate a human being's ability to listen, remember and refer to past conversations, making the automated telephone calls more interactive and effective. 1. A method of producing a telephone call for telephony-based informational interaction , the method comprising:conducting an initial call with a called person;gathering information from the called person during the initial call; andconducting at least one subsequent call with the called person, the subsequent call utilizing information from the called person from the initial call and any other previous call.2. The method of claim 1 , wherein conducting an initial call comprises recognizing a called person.3. The method of claim 1 , wherein gathering information from the called person during the initial call comprises storing responses to specific questions posed during the call.4. The method of claim 1 , wherein conducting a subsequent call comprises recognizing the called person.5. The method of claim 4 , wherein recognizing the called person comprises conveying recognition to the called person in the subsequent call.6. The method of claim 1 , wherein conducting an initial call comprises using an automated system to place the initial call to the called person.7. The method of claim 1 , wherein conducting an initial call comprises using an automated system to convey voice prompts to the called person.8. The method of ...

Configurable phone with interactive voice response engine

A land-based or mobile phone and methods are provided for receiving inbound communications as either voice or text, and then based on the user's configuration settings, the inbound communication is provided to the user as it was received or is automatically converted into a format that is desired by the user. The phone also takes voice or text that is input by the user of the phone and converts the user's input to either voice or text based on the configuration settings stored in the user's contact list or otherwise. The outbound communication is configured according to how the intended recipient wants to receive a communication based on the configuration settings stored in the user's contact list or otherwise. The phone includes a controller that determines how the phone will handle and process inbound and outbound communications. The controller includes a speech recognition engine.

SYSTEMS AND METHODS FOR CURATION AND DELIVERY OF CONTENT FOR USE IN ELECTRONIC CALLS

Systems and methods are described herein for a computer-based communication application that displays, along with an incoming call notification, content specific to the parties involved. The application identifies electronic records of events attended by the users, and retrieves content specific to those records. For example, the application may identify electronic mail or meeting notifications sent between the users and concerning a particular subject matter. Images related to that subject matter are then retrieved and displayed during calls between those users. Users are thus presented with customized and personalized content specific to the subject matter of each call, thus helping them better recognize callers and more readily engage with the call. 1. A method of determining content to be displayed during a call , the method comprising:determining parties to a call made by calling devices of the parties;in response to determining the parties, automatically searching the calling devices to identify electronic content commonly stored on the calling devices of the parties; andretrieving the identified electronic content for display to the parties during the call.2. The method of :wherein the automatically searching further comprises automatically searching the calling devices to identify electronic content having metadata associated with each of the parties, and identifying additional electronic content according to the metadata; andwherein the retrieving further comprises retrieving the identified additional electronic content for display to the parties during the call.3. The method of claim 1 , further comprising claim 1 , when the identified electronic content is identified on less than all of the calling devices claim 1 , transmitting the identified electronic content to all of the calling devices.4. The method of claim 1 , further comprising retrieving electronic records of events attended by the parties claim 1 , wherein the automatically searching further ...

SYSTEMS AND METHODS FOR ONLINE DATA-LINKED TELECOMMUNICATIONS DECISIONING AND DISTRIBUTION

Systems and methods are disclosed for online data-linked telecommunications decisioning and distribution. One method includes receiving call data relating to a telephone call from a telephone device of a user to an interactive voice response (“IVR”) system; accessing a database storing correlated call data and user data; retrieving correlated call data and user data based on the telephone number of the call data; determining a confidence score defining a confidence that the received call data relates to the retrieved correlated call data and user data; correlating the received call data with retrieved call data and user data when the confidence score is greater than a threshold value; determining an IVR response to present to the user via the IVR system; and transmitting the determined IVR response to the IVR system for presentation to the telephone device of the user. 1. A computer-implemented method for data-linked telecommunications , the method comprising:receiving, over an electronic network, call data relating to a telephone call from a user device;accessing, by at least one processor, a database storing correlated call data and online attribution data associated with the user device;retrieving, by the at least one processor, correlated call data and online attribution data associated with the user device; anddetermining, by the at least one processor, targeted electronic content to present to the user, based on the retrieved correlated call data and online attribution data.2. The method according to claim 1 , further comprising:receiving, over the electronic network, user data relating to interactions by a computing device of the user with a publisher server, the user data including a user identifier of the user.3. The method according to claim 2 , further comprising:accessing, by at least one processor, a database storing correlated call data and user data;retrieving, by the at least one processor, correlated call data and user data based on the user ...

Method for faster connection of users using voice over ip communication

A method for establishing communication between a first communication device ( 110 ) of a first communication network ( 180 ) and a second communication device ( 120 a, 120 b ) of a second communication network ( 160 ) is disclosed. In one embodiment, a service provider ( 130 ) receives a message indicative of an intention of the first device to call the second device. A communication provider ( 140 ) in communication with the service provider establishes a communication channel with the second device via the second network based on the message received at the service provider and connects the communication channel established between the communication provider and the second device with another communication channel established in response to an incoming call from the first device to the communication provider via the first network. The establishment of the communication channel between the communication provider and the second device is initiated before establishment of the other communication channel is completed.

DETECTING AND MITIGATING EFFECTS OF UNAUTHORIZED TELEPHONE NUMBER SPOOFING

The technologies described herein are generally directed to modeling radio wave propagation in a fifth generation (5G) network or other next generation networks. For example, a method described herein can include, facilitating, by a first device, receiving a first communication directed to a second device from a third device associated with a first telephone number. The method can further include determining, by the first device, that the first communication comprises a reference to a second telephone number different from the first telephone number, resulting in a number discrepancy. Further, based on the number discrepancy and an analysis of the first communication, the method can further include preventing, by the first device, communication of the first communication to the third device. 1. Network equipment , comprising:a processor; and receiving a first communication, directed to a second device from a third device associated with a first telephone identifier,', 'determining that the first communication comprises a reference to a second telephone identifier different from the first telephone identifier, resulting in a first identifier discrepancy, and', 'based on the first identifier discrepancy and an analysis of the first communication, preventing communication of the first communication to the third device., 'a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising2. The network equipment of claim 1 , wherein the analysis comprises identifying the first identifier discrepancy as an unauthorized identifier discrepancy indicative that the first telephone identifier is unauthorized.3. The network equipment of claim 2 , wherein identifying the first identifier discrepancy as the unauthorized identifier discrepancy is based on an identifying characteristic of the third device.4. The network equipment of claim 3 , wherein the identifying characteristic comprises an identity of a controller ...

USER CONTROLLED CALL MANAGEMENT

A system and methods for call facilitation are provided. The system includes interfaces to call handling networks for receiving or transmitting information by voice, data, email or internet protocol, a storage means and a processing means. The storage means stores caller and/or callee associated information. And the processing means initiates and controls calls to one or more of the call handling networks utilizing associated information corresponding to the caller and the callee of the calls. The associated information includes identification information, calling rules, authentication information, and electronic addresses for each caller and/or callee. In addition, a method for facilitation of a call between a caller and a callee includes setting-up and/or controlling the call in response to information in one or more URL links accessed by the caller and/or the callee via their electronic addresses and/or online accounts. 147.-. (canceled)48. A method for establishing a call between two or more parties , comprising the steps of:establishing a call between a first party and a server;sending one or more URLs to at least one email address associated with a second party;responsive to the second party accessing one of the URLs, establishing a call between the server and the second party; andmerging the call between the first party and the server with the call between the server and the second party.49. The method of claim 48 , wherein establishing the call between the first party and the server comprises the first party contacting the server via at least one selected from the group consisting of a data call claim 48 , a voice call claim 48 , a video call claim 48 , a multimedia call claim 48 , and an email.50. The method of claim 48 , wherein the sending of the one or more URLs to the at least one email address associated with the second party is responsive to the first party initiating the call between the first party and the server.51. The method of claim 48 , wherein ...

METHOD FOR MANAGING THE RECEPTION OF A TELEPHONE CALL ON A CALLED COMMUNICATION TERMINAL

The subject of the present invention is a method for managing the reception of a telephone call signal on a communication terminal, with a view to the establishment of a telephone link, said telephone link being established by way of a server, said called communication terminal being able to receive the telephone call signal according to at least two modes, comprising a “voice” mode, in which the telephone link between the called communication terminal and the server is ensured by way of a telephone communication network, and a “data” mode, in which the telephone link between the called communication terminal and the server is ensured by way of a network for data communication according to a “Voice over IP” technology, said method comprising the direct selection, by the user of the method, of the mode of establishment of the telephone link. The method comprising the allocating by a call server of a temporary number to the calling communication terminal. 1. Method for managing the reception of a telephone call signal on a called communication terminal , in particular a called mobile communication terminal , in order to establish a telephone connection with a calling communication terminal , in particular a calling mobile communication terminal , said telephone connection being established through at least one server connected to said called communication terminal and to said calling communication terminal , said called communication terminal being configured to receive the telephone call signal according to at least two modes for the establishment of the telephone connection , comprising a “voice” mode , wherein the telephone connection between the called communication terminal and the server is established through a telephone communication network , and a “data” mode , wherein the telephone connection between the called communication terminal and the server is established through a data communication network using “voice over IP” technology , said method further ...

Information Management And Real Time Synchronous Communications Hospitality Software Application Based System With A Synchronized Ecosystem Of Multiple Types Of Computing Devices With Varying Non PC-Standard Display Sizes Operating In Equilibrium Via The Internet And With A Master Database Stored In A Central Location

An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the interne, a wireless link, printer or the like. Various operations employing automated telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone call and/or messaging. Telephones may, for instance, be the only equipment required by the entities.

TECHNIQUEST FOR BYPASSING CALL SCREENING IN A CALL MESSAGING SYSTEM

A call messaging system includes a database comprising a call screening rule for a callee and a call screening engine configured to determine whether a bypass condition exists for an incoming call to the callee, and to bypass the call screening rule for the incoming call, if the bypass condition exists. 120-. (canceled)21. A call messaging system comprising:a database comprising a set of call screening rules associated with a callee;a call screening engine configured to access the database, determine whether a selected bypass condition exists for an incoming call made to the callee, and to bypass at least one of the call screening rules for the incoming call and cause the incoming call to be connected to the callee in response to determining that the selected bypass condition exists; andone or more processors configured to execute program instructions of the call screening engine.22. The system of claim 21 , wherein the selected bypass condition is a user-selected bypass condition.23. The system of claim 21 , wherein:the at least one of the call screening rules comprises a call screening prompt; andthe call screening engine is configured to allow the incoming call to be connected to the callee without prompting the callee with the call screening prompt, if the selected bypass condition exists.24. The system of claim 21 , wherein:the at least one of the call screening rule comprises a call screening action; andthe call screening engine is configured to allow the incoming call to be connected to the callee without taking the call screening action, if the selected bypass condition exists.25. The system of claim 22 , wherein the user-selected bypass rule is to bypass the call screening rules for one or more incoming calls.26. The system of claim 21 , wherein the user-selected bypass rule is to bypass the call screening rules for a period of time or until a set time.27. The system of claim 21 , further comprising:a call filtering engine configured to determine whether to ...

TELECOMMUNICATIONS CALL AUGMENTATION SYSTEM

The present invention relates to a method of augmenting a telecommunications call, the method comprising detecting a telecommunications call event at a user telecommunications device selecting an item of media content the item of media content being associated with a uniform resource identifier or URI; augmenting the call with the item of media content detecting a user interaction with the item of media content and on termination of the call, performing an action in dependence on the resource identified by the URI. The invention extends to a corresponding system and apparatus. 1. A method of augmenting a telecommunications call , the method comprising:detecting a telecommunications call event at a user telecommunications device;selecting an item of media content, the item of media content being associated with a uniform resource identifier or URI;augmenting the call with the item of media content;detecting a user interaction with the item of media content; andon termination of the call, performing an action in dependence on the resource identified by the URI.2. A method according to claim 1 , wherein the selection of the item of media content is in dependence on an attribute of the call.3. A method according to any preceding claim claim 1 , wherein the selection of the item of media content is in dependence on an attribute of a party placing the call.4. A method according to any preceding claim claim 1 , wherein the selection of the item of media content is in dependence on an attribute of a party receiving the call.5. A method according to any preceding claim claim 1 , wherein the selection of the item of media content is in dependence on an attribute of the user device.6. A method according to any preceding claim claim 1 , wherein the selection of the item of media content is in dependence on an attribute of the user.7. A method according to claim 6 , wherein the attribute is the user's browsing history.8. A method according to claim 6 , wherein the attribute is ...

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the interaction. The processor identifies a routing point for routing the interaction based on the received data. The routing point is associated with routing logic controlled by a customer instead of the contact center. The processor routes the interaction to the identified routing point for giving the customer control of the routing of the interaction. 1. A system for managing interactions of a customer contact center , the system comprising:a processor; and receive a request to reserve a contact center resource for handling an interaction;', 'receive data about the interaction;', 'identify a routing point for routing the interaction based on the received data, wherein the routing point is associated with routing logic controlled by a customer instead of the contact center; and', 'route the interaction to the identified routing point for giving the customer control of the routing of the interaction., 'a memory, wherein the memory has stored therein instructions that, when executed by the processor, cause the processor to2. The system of claim 1 , wherein the interaction is a telephony interaction claim 1 , the system further comprising:a switch coupled to the processor for establishing a voice path between the end user device and a device of the contact center resource.3. The system of claim 1 , wherein the received data includes a caller identifier.4. The system of claim 1 , wherein the instructions further cause the processor to:transmit a software application to the customer end user device over a communications network, wherein the software application includes instructions for executing the routing logic.5. The system of claim 4 , wherein the software application includes instructions for monitoring presence of the contact center ...

Method and system for serving customers in a contact center

A contact center for processing a work request is provided. The contact center includes a queuing module operable to add a contact of a customer in a first work queue for processing of the work request received. Further, the contact center includes an interactive module to prompt the customer for receiving inputs corresponding to additional skill or an additional work request of the customer, while the customer is waiting in the first work queue for availability of an agent for processing of the work request. Furthermore, the queuing module may add the contact of the customer in a second work queue for serving the customer by processing of at least one of the work request and the additional work request based on the inputs. The customer is served when an agent is available through at least one of the first work queue and the second work queue.

INTELLIGENT/SELECTIVE COVERAGE MECHANISM

Disclosed is a system and method for enabling a caller to specify call coverage and bridging treatment preferences and or directives. The treatment may be specified by using SIP header parameters of an INVITE request associated with the call. The treatment may also be specified by an enterprise communication system, or equivalent, by engaging an Interactive Voice Response (IVR) system to collect a caller's coverage preferences. 1. A method for handling a call in a communications system , said system comprising a first telecommunications terminal , a second telecommunications terminal and a telecommunications network , said method comprising:initiating a call from said first telecommunications terminal to said second telecommunications terminal;applying system behavior to said call based on preferences of said first telecommunications terminal; andproceeding with said call.2. The method of claim 1 , wherein said process of applying system behavior comprises prompting said first telecommunications terminal claim 1 , via an IVR system claim 1 , for coverage treatment preferences.3. The method of claim 1 , wherein said process of applying system behavior comprises using Session Initiation Protocol (SIP) header parameters of an INVITE request associated with said call to specify said system behavior.4. The method of claim 3 , wherein said system behavior comprises whether said call is visible to bridged line appearances claim 3 , and if said call is not visible to bridged line appearances said session initiation protocol header is marked accordingly.5. The method of claim 4 , wherein said system behavior comprises whether said call allows bridge-ons claim 4 , and if said call does not allow bridge-ons said session initiation protocol header is marked accordingly.6. The method of claim 5 , wherein said system behavior comprises whether coverage path is allowed and if coverage path is not allowed said session initiation protocol header is marked accordingly.7. The method ...

Message Exchange

Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.

COMMUNICATION SYSTEM WITH SERVICE SELECTION BY DIALLING

A communication system includes a means for dialling a complex call number that is a concatenation of a service code that identifies a specific service and a called number selected by a calling party. The system further includes processing means for carrying out at least one service identified by the service code over at least a part of a communication path between a calling party and a called party, and means for decoding the service code inserted in the complex call number during the ongoing call and to apply the selected service using the processing means. The service code is indicated or invoked by entering the number of the called party between at least two “*” characters and/or at least two “#” characters. 113-. (canceled)14. A communication system with service selection by dialling , in which at least a calling terminal is connected by a specified link to communication resources of a communication access provider , the communication resources capable of transmitting communication data to at least one called party designated by a calling party by means of a telephone number , the communication system comprising:means for dialling a complex call number, the complex call number being a concatenation of a service code that identifies a specific service and a called number selected by a calling party;processing means for carrying out at least one service identified by said service code over at least a part of a communication path between the calling party and the called party; andmeans for decoding the service code inserted in the complex call number during the ongoing call and to apply the selected service using said processing means,wherein the service code is indicated or invoked by entering the number of the called party between at least two “*” characters and/or at least two “#” characters.15. The system according to claim 14 , further comprising:means for allocating said service code (CS) for inclusion in the complex call number depending on a selection by ...

METHOD AND APPARATUS TO MANAGE COMMUNICATION BASED ON INTERNET PROTOCOL AND USING HEADSET

A computer-implemented system and method to manage the communication of a user are disclosed. In one embodiment, when a person tries to electronically convey a message to the user, the status of the user, the identity of the person, and the urgency of the message can be identified. The access priority of the person can be determined based on the person's identity. Then, the message can be managed using one or more rules and in view of the status of the user, the access priority of the person and the urgency of the message. In one embodiment, the message can be received by the user via a headset. 1. A computer readable storage medium encoded with instructions capable to be executed by at least a processor of a mobile device to facilitate communication between a first user and a second user ,wherein the second user is attempting to electronically convey a message to the first user,wherein the mobile device is able to wirelessly couple to a headset that includes at least a speaker and a microphone,wherein the mobile device and the headset are associated with the first user, andwherein the plurality of instructions, when executed by the at least a processor, operate to:receive the message by the mobile device based on at least Internet protocol, together with data regarding an identity of the second user;identify a level of importance regarding the second user from a plurality of levels, based on the identity of the second user,wherein the level of importance of the second user was previously set by the first user at least based on the identity of the second user, andwherein a higher level in the plurality of levels of importance is configured to indicate a higher chance that a corresponding message would be received by the first user;determine if a notification regarding the message is to be presented to the first user, at least based on the level of importance of the second user; andenable wirelessly the notification regarding the message to be presented by the ...

NETWORK-BASED PORTAL TO MANAGE COMMUNICATION

A computer-implemented system and method to manage the communication of a user are disclosed. In one embodiment, when a person tries to electronically convey a message to the user, the status of the user, the identity of the person, and the urgency of the message can be identified. The access priority of the person can be determined based on the person's identity. Then, the message can be managed using one or more rules and in view of the status of the user, the access priority of the person and the urgency of the message. 1a computing device; receiving an electronic message with an identifier of a user, the electronic message from a device of a person, wherein the identifier with the electronic message indicates the person desiring to send the electronic message to the user;', 'identifying the person;', 'determining availability of the user to receive the electronic message;', 'sending, to the device of the person, information regarding the availability of the user to receive the electronic message;', wherein the plurality of options include at least voice communication and written text communication, and', 'wherein the message could be received by the device of the user in any of the plurality of options, all using the identifier of the user, at least in view of the network-based portal being based on the Internet protocol platform; and, 'providing a plurality of options to be a selected mode of communication for the message to be received by the device of the user,'}, 'setting a process to enable the electronic message to be received by the device of the user, via the selected mode of communication, through use of contact information associated with the device of the user, in view of the user not blocking the person from accessing the user,, 'a storage medium comprising a plurality of instructions, when executed by the computing device, result in the computing devicewherein even when the message is received by the device of the user through the contact ...

System, Method, and Apparatus for Determining a Status of a Call Recipient in a Call System

Provided is a computer-implemented method for determining a status of a call during a phone call between a call agent and the call recipient over a two-party phone line. The method includes automatically adding a third-party phone line to the two-party phone line, the third-party phone line in communication with a call monitoring computer, monitoring, by the call monitoring computer over the second phone line, the phone call between the call recipient and the call agent, detecting, by the call monitoring computer, a predefined response from at least one of the call recipient and the call agent over the phone call, and automatically initiating a customer service action in response to detecting the predefined response. Further provided is a computer-implemented method for processing phone calls based on predetermined call duration thresholds.

MESSAGE EXCHANGE

Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means. 1. A platform for processing messages between a message creator and a message recipient , the platform comprising:a memory that stores a message and a plurality of notification options associated with the message recipient; receive the message from the message creator;', 'store the message in the memory;', 'carry out a first notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message;', 'carry out a second notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message upon a failure of the first notification option to successfully notify the message recipient,, 'at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured towherein the first notification option is different from the second notification option.2. The platform of claim 1 , wherein the first notification option includes calling the message recipient in order to provide a verbal notification of the message.3. The platform of claim 1 , wherein the verbal notification is an automated message by an interactive voice response system.4. The platform of claim 1 , wherein the plurality of notification options include at least one of calling the message recipient claim 1 , sending an ...

EFFICIENT ALLOCATION AND USAGE OF COMMUNICATION CHANNELS FOR TEXT STREAMS

A communication system capable of allocating resources to provide text services to IP telephone users upon receiving requests for text services during a telephone call or during the establishment of the telephone call. The system uses available resources for text services efficiently in that it allocates the resources upon receiving a request for text services and de-allocates the resources upon termination of the telephone call or upon receiving a request for termination of text services during the telephone call. A party to the telephone call can make a request for text services or make a request to terminate text services during the telephone call by activating a button on its IP phone. 1. A method for providing , by a transceiver , text services to a telephone call , the method comprising:establishing, by the transceiver, the telephone call;providing, by the transceiver, text services to the telephone call based on at least one request for text services, the transceiver transmitting the text streams using resources allocated by the transceiver and where such resources are de-allocated by the transceiver upon receiving at least one request to terminate the text services.2. The method of where the transceiver is part of a communication system that is part of a communication network.3. The method of where the communication network is a digital communication network.4. The method of where the digital communication network is an Internet based communication network.5. The method of where the communication network is a POTS network.6. The method of where the communication network is a PSTN.7. The method of claim I where the step of providing text services comprises:monitoring signaling information of communication channels of the telephone call for text services requests;establishing a text channel based on at least one request for the text services; andde-activating the text channel based on a request to terminate the text services.8. The method of where the step of ...

CONFIGURABLE PHONE WITH INTERACTIVE VOICE RESPONSE ENGINE

A land-based or mobile phone and methods are provided for receiving inbound communications as either voice or text, and then based on the user's configuration settings, the inbound communication is provided to the user as it was received or is automatically converted into a format that is desired by the user. The phone also takes voice or text that is input by the user of the phone and converts the user's input to either voice or text based on the configuration settings stored in the users contact list or otherwise. The outbound communication is configured according to how the intended recipient wants to receive a communication based on the configuration settings stored in the users contact list or otherwise. The phone includes a controller that determines how the phone will handle and process inbound and outbound communications. The controller includes a speech recognition engine. 1. A method for a phone comprising:receiving a command from a user that applies a configuration to a phone for outputting an inbound call as one of a text or a voice call;applying the configuration to the phone;receiving the inbound call; andoutputting the inbound call according to the configuration.2. A method for a phone , comprising:receiving a configuration from a user to a phone for outputting an inbound call in a text format;receiving the inbound call; andoutputting the inbound call in the text format. This application is a continuation of U.S. application Ser. No. 15/390,659 filed Dec. 26, 2016, a continuation of U.S. application Ser. No. 14/105,011 filed Dec. 12, 2013, now U.S. Pat. No. 9,532,192, a continuation of U.S. application Ser. No. 12/901,366 filed Oct. 8, 2010, now U.S. Pat. No. 8,611,876, which is a non-provisional of U.S. Provisional Application 61/251,922, filed Oct. 15, 2009, and all of which are herein incorporated by reference in their entirety.The present invention relates generally to the field of land-based and wireless telephonic communications, and more ...

CONFIGURABLE PHONE WITH INTERACTIVE VOICE RESPONSE ENGINE

A land-based or mobile phone and methods are provided for receiving inbound communications as either voice or text, and then based on the user's configuration settings, the inbound communication is provided to the user as it was received or is automatically converted into a format that is desired by the user. The phone also takes voice or text that is input by the user of the phone and converts the user's input to either voice or text based on the configuration settings stored in the user's contact list or otherwise. The outbound communication is configured according to how the intended recipient wants to receive a communication based on the configuration settings stored in the user's contact list or otherwise. The phone includes a controller that determines how the phone will handle and process inbound and outbound communications. The controller includes a speech recognition engine. 1receiving a first voice command from a user to configure a phone to output an inbound call as text or a voice call;configuring the phone based on the first voice command;receiving the inbound call;answering the inbound call with a second voice command;outputting the inbound call according to the configuration;when the user wants to change the output of the inbound call during the inbound call, reconfiguring the phone based on a third voice command and outputting the inbound call according to the new configuration; andending the inbound call with a fourth voice command.. A method for a phone operated by a user comprising: This application is a continuation of U.S. application Ser. No. 14/105,011 filed Dec. 12, 2013, now U.S. Pat. No. 9,532,192, a continuation of U.S. application Ser. No. 12/901,366 filed Oct. 8, 2010, now U.S. Pat. No. 8,611,876, which is a non-provisional of U.S. Provisional Application 61/251,922, filed Oct. 15, 2009, and all of which are herein incorporated by reference in their entirety.The present invention relates generally to the field of land-based and wireless ...

A METHOD, DEVICE, SYSTEM AND NETWORK FOR ROUTING COMMUNICATIONS

The present invention relates to a method for routing communications in a telecommunications network comprising a first telephony user device and a server system. The method includes at the first telephony user device: receiving instructions to initiate communications with a contact associated with an address; initiating communications via a channel within the telecommunications network to a local address for the server system; and transmitting information associated with the contact address to the server system via the telecommunications network. A communications action is performed in relation to the contact at the server system. Other methods, devices, systems and networks for routing communications are disclosed. 137-. (canceled)38. A method for routing communications in a telecommunications network comprising a first telephony user device and a server system , including: receiving instructions to initiate communications with a contact associated with an address;', 'initiating communications via a channel within the telecommunications network to a local address for the server system; and', 'transmitting information associated with the contact address to the server system via the telecommunications network, 'at the first telephony user devicewherein a communications action is performed in relation to the contact at the server system.39. A method for routing communications in a telecommunications network comprising a first telephony user device and a server system , including: receiving an initiation of communications from the first telephony user device via a channel within the telecommunications network to a local address for the server system; and', 'receiving information associated with an address from the telephony user device via the telecommunications network; and', 'performing a communications action in relation to a contact associated with the address;, 'at the server systemwherein the first telephony user device initiates communications with the contact ...

Telephone Call Placement

A method or apparatus for connecting a telephone call between a vehicle driver and a customer, the method comprising receiving a driver request message from a device associated with the vehicle driver to place a telephone call between the vehicle driver and a customer; using the driver request message to match the vehicle driver with a job allocation record in at least one database and identifying from the record the identity of the customer; retrieving a telephone number relating to the device associated with the vehicle driver and retrieving a customer telephone number from the at least one database; and causing a telephony service to use the telephone numbers to place the telephone call between the vehicle driver and the customer.

METHOD AND APPARATUS FOR PROVIDING AN ENHANCED TEXT MESSAGING SERVICE

A method and apparatus for providing a text messaging service are disclosed. For example, the method receives a text message destined to a customer, and determines a preference of the customer for forwarding the text message, wherein the preference comprises a plurality of customer endpoint devices for receiving the text message. The method forwards the text message in accordance with a sender input, if the preference of the customer allows for processing of the text message in accordance with the sender input, and forwards the text message in accordance with the preference of the customer; if the preference of the customer does not allow sender input. 1. A method comprising:receiving, via a processor of a text messaging service, a mobile text message destined to a customer;determining, via the processor, a preference of the customer to whom the mobile text message is destined for forwarding the mobile text message, wherein the preference comprises a plurality of customer endpoint devices for receiving the mobile text message, wherein the plurality of customer endpoint devices comprises a mobile phone and a set-top box, wherein the preference further comprises a specification of at least one of the plurality of customer endpoint devices to be selected for receiving the mobile text message based on a priority of the text message; andforwarding, via the processor, the mobile text message to the customer based on a sender input, when the preference of the customer allows for processing of the mobile text message in accordance with the sender input, wherein the sender input comprises a specification of a particular type of customer endpoint device of the plurality of customer endpoint devices to which the mobile text message is to be forwarded.2. The method of claim 1 , wherein the preference of the customer indicates to which of the plurality of customer endpoint devices the mobile text message is to be forwarded.3. The method of claim 1 , wherein the preference of the ...

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the interaction. The processor identifies a routing point for routing the interaction based on the received data. The routing point is associated with routing logic controlled by a customer instead of the contact center. The processor routes the interaction to the identified routing point for giving the customer control of the routing of the interaction. 1. A system for managing interactions of a customer contact center , the system comprising:a processor; and receive a request to reserve a contact center resource for handling an interaction;', 'receive data about the interaction;', 'identify a routing point for routing the interaction based on the received data, wherein the routing point is associated with routing logic controlled by a customer instead of the contact center; and', 'route the interaction to the identified routing point for giving the customer control of the routing of the interaction., 'a memory, wherein the memory has stored therein instructions that, when executed by the processor, cause the processor to2. The system of claim 1 , wherein the interaction is a telephony interaction claim 1 , the system further comprising:a switch coupled to the processor for establishing a voice path between the end user device and a device of the contact center resource.3. The system of claim 1 , wherein the received data includes a caller identifier.4. The system of claim 1 , wherein the instructions further cause the processor to:transmit a software application to the customer end user device over a communications network, wherein the software application includes instructions for executing the routing logic.5. The system of claim 4 , wherein the software application includes instructions for monitoring presence of the contact center ...

Dynamic Voicemail Receptionist System

A voicemail receptionist system includes a memory and a processor. The memory can store data relating to one or more users. An incoming communication can be handled by the voicemail receptionist system and provided with functionality based upon a user's preferences, for example. The data stored by the voicemail receptionist system can be updated at any time, or automatically updated upon updating of the data, or upon occurrence of a trigger event. Voicemail receptionist functionality can include standard voicemail system functionality as well as functionality relating to email, text messaging, MMS messaging, calendar features, schedule announcements, location data, as well as other features. 1. A method comprising:receiving, by a system comprising a processor, a communication from a wireless communications device associated with a calling party, the communication directed to a user;receiving, by the system, call data associated with the calling party;retrieving, by the system, user data associated with the user, wherein the user data comprises preference data;determining, by the system, based at least in part on the preference data and the call data, that the calling party is authorized to send a text message to the user;determining, by the system, based on the calling party being authorized to send a text message to the user, to generate a menu including a first menu option allowing the calling party to send a text message to the user;receiving, by the system, account status information indicating that a text message count associated with the user is nearing a limit;in response to receiving the account status information, determining, by the system, to disable an ability of the calling party to send a text message to the user;based at least on the user data associated with the user, the call data associated with the calling party, and the account status information, generating, by the system, the menu for the calling party without including the first menu option ...

Communications methods and apparatus related to web initiated sessions

A client device, e.g., a smartphone including a web browser, requests a call authorization token from a web server, e.g., a web page server. The web server, acting on behalf of a company, whose web page is hosted and whose phone corresponds to the called party, screens incoming requests and decides whether or not to issue an authorization token, e.g., a signed token including an encrypted portion. The web server issues a call authorization token and communicate the issued token to the client device. The client device includes the received issued call authorization token in a signal, e.g., a SIP INVITE signal, which it generates and sends to a session border controller (SBC). The session border controller processes the received authorization token and checks the authorization token to validate the received token. The SBC establishes a communications session if the received token passes the validation check.

SYSTEMS, METHODS, CIRCUITS AND ASSOCIATED SOFTWARE FOR MANAGING COMMUNICATIONS FROM A MOBILE DEVICE TO OTHER PARTIES AND RETRIEVING AND MANAGING DATA STORED ON THE MOBILE DEVICE AND ASSOCIATED WITH THE COMMUNICATIONS TO OTHER PARTIES

Systems, methods, circuits, and associated software for managing communications from a mobile device to other parties and retrieving and managing data stored on the mobile device and associated with the communications to other parties. The systems and methods allow a calling party to make a called party be aware of its intention to establish a call/communication session with it in one or more ways. A calling party may be automatically or manually offered alternatives to voice or other communication sessions. Further, many communication alternatives and other data for a party may be stored and organized in a local memory of a device and may be updated based on data retrieved from exterior sources, possibly from third party data storages accessed over a distributed data network, such as the Internet. 1. A voice-mail system for providing messaging services integrated with social networking data comprising:a first server-side converter in communication with a voicemail server and adapted to convert voice messages stored on the server into an encapsulated data structure suitable for transmission over a data link; and a. receive from said first server-side component the voice messages in said data structure suitable for transmission over a data link;', 'b. store the voice messages on storage media associated with said remote communication device;', 'c. correlate each of one or more of the voice messages to social networking data, the social networking data relating to respective senders of the each of the one more voice messages;', 'd. display to a user a list of the voice messages, wherein the list as displayed includes, for each of the one or more voice messages at least a portion of the social networking data correlated therewith; and', 'e. provide the user with an interface to play a selected voicemail from said list., 'controller-executable instructions stored on a non-transitory computer readable medium for execution on a remote communication device having a ...

SYSTEM AND METHOD FOR EFFECTUATING REAL-TIME SHAPED DATA TRANSFER DURING CALL SETUP PROCEDURE IN A TELECOMMUNICATION NETWORK

The present disclosure generally relates to the field of telecommunication systems. The disclosure more particularly relates to a system and method for effectuating real time shaped data transfer during call setup procedure in a telecommunication network, where selection is made to shape the data transfer during call setup by called party, providing a dynamic tone service operation, where dynamic tone consists of dynamic ring back tone and dynamic busy tone. 1. A method for providing a telecommunication service conveying data from a called party telecommunication device to a calling party telecommunication device during a call setup procedure comprising the steps of:said calling party telecommunication device placing a call to said called party's telecommunication device,forwarding the call to a dynamic player by the operator network within the call setup procedure,presenting dynamic tone selection options to the called party and receiving selection in a manner that the called party telecommunication device presents and inputs data during call setup,presenting dynamic tone selection of the called party to the calling party in a manner that within call setup, a real time determined dynamic tone is played to said calling party,where dynamic tone selection options include dynamic busy tone selection options,wherein when the called party rejects the call, the connection to the called party is disconnected and the call is listed under a missed or rejected call list, while connection to the calling party is intact, such that option presentation on and input from the called device is enabled during call setup.2. The method for providing a telecommunication service as set forth in wherein the called party telecommunication device presents and inputs data during call setup through a forward when busy function in the case of dynamic busy tone selection options.3. The method for providing a telecommunication service as set forth in wherein the call forwarding is made through ...

Methods and apparatus to audibly provide messages in a mobile device

Methods and apparatus to audibly provide messages in a mobile device at described. An example method includes determining that audio of a voicemail includes a predetermined phrase and, in response to determining that the audio includes the predetermined phrase, audibly presenting the voicemail while the electronic device is set to at least one of a silent mode, a quiet mode, and a lock mode.

ELEVATOR SYSTEM

An elevator system is provided, in which when a telephone in an information center receives an emergency call using an analogue public telephone network from an interphone of an elevator, a monitoring person in the information center can confirm information of the elevator which transmits the emergency call while responding to the emergency call by the telephone. To this end, the elevator system includes: means configured to add, as an identification voice signal, identification information to a call voice signal input to an intercom provided inside each of cars of elevators, the identification information enabling the elevator in which the intercom is installed to be specified; means configured to transmit, with an analog signal, the call voice signal to which the identification voice signal is added; means configured to reproduce the call voice signal included in the transmitted analog signal; means configured to extract the identification information from the identification voice signal included in the transmitted analog signal; and a monitoring terminal configured to acquire, from a server configured to store information on the elevator specified by the identification information in association with the identification information, information on the elevator associated with the identification information extracted from the identification voice signal and to display the acquired information. 1. An elevator system , comprising:an intercom provided inside each of cars of a plurality of elevators;identification information adding means configured to add, as an identification voice signal, identification information to a call voice signal input to the intercom, the identification information enabling the elevator in which the intercom is installed to be specified;first transmitting means configured to transmit, with a first signal, the call voice signal to which the identification voice signal is added by the identification information adding means;reproducing means ...

ADAPTABLE COMMUNICATION TECHNIQUES FOR ELECTRONIC DEVICES

Improved approaches for users of electronic devices to communicate with one another are disclosed. The electronic devices have audio and/or textual output capabilities. The improved approaches can enable users to communicate in different ways depending on device configuration, user preferences, prior history, etc. In one embodiment, the communication between users is achieved by short audio or textual messages. 1. A non-transitory computer readable medium including computer program code for facilitating communication amongst users of mobile electronic devices having displays and configured to support wireless communication , including messaging , the computer readable medium comprising:computer program code for receiving an incoming text message for a first user, the incoming text message being associated with a second user;computer program code for presenting, at the mobile electronic device, the incoming text message for the first user, the presenting being after the receiving of the incoming text message;computer program code for detecting a call response selection in response to the incoming text message that is presented at the mobile electronic device, the call response selection indicating at least whether the incoming text message is to be replied to by an audio message;computer program code for prompting, at the mobile electronic device, an audio message for the second user in response to the incoming text message, the prompting of the audio message being automatic in response to the detecting that the call response selection indicates that the incoming text message is to be replied to by an audio message;computer program code for receiving the audio message from the first user, via the mobile electronic device, after the prompting;computer program code for converting the audio message into a converted text message; andcomputer program code for initiating delivery of the converted text message to the second user, the converted text message being in response ...

ADAPTABLE COMMUNICATION TECHNIQUES FOR ELECTRONIC DEVICES

Improved approaches for users of electronic devices to communicate with one another are disclosed. The electronic devices have audio and/or textual output capabilities. The improved approaches can enable users to communicate in different ways depending on device configuration, user preferences, prior history, etc. In one embodiment, the communication between users is achieved by short audio or textual messages. 1. A method for facilitating communication amongst users of mobile electronic devices having displays and configured to support wireless communication , including voice and text communications , the method comprising:receiving, at a recipient mobile electronic device, an incoming voice call for a recipient user, the incoming voice call being initiated by a sending user using a sender mobile electronic device;displaying, on a display of the recipient mobile electronic device, an indication of the incoming voice call;receiving, at the recipient mobile electronic device, a recipient user input in response to the displaying of the indication of the incoming voice call;displaying, based on the recipient user input, a predetermined text message on the display of the recipient mobile electronic device, the predetermined text message corresponding to a predetermined audio message;answering, based on the recipient user input, the incoming voice call to establish a voice channel between the recipient mobile electronic device and the sender mobile electronic device without the recipient user perceiving that the incoming voice call has been answered; andcausing the predetermined audio message to be provided from the recipient mobile electronic device to the sender mobile electronic device in an audio manner over the voice channel so that the sending user is able to receive the predetermined audio message.2. A method as recited in claim 1 , wherein the method comprises:closing the incoming voice call after the predetermined audio message has been provided to the sender ...

System and method for setting up a group call

A group call is setup between one originating device (A) and at least two terminating devices (B, C), which each has access to a public land mobile network ( 131, 132, 133 ) and a mobile data net-work ( 121, 122, 123 ). The originating and terminating devices (A, B, C) include a respective software-implemented call handling tool (SWA, SWB, SWC) configured to assist a user in placing and receiving group calls. Bridge nodes ( 141, 142, 143 ) are connected to the mobile data network ( 121, 122, 123 ), the public land mobile network ( 131, 132, 133 ) and a server node ( 110 ), which, in turn, also is connected to the mobile data network ( 121, 122, 123 ). In response to a call-setup command from a user of the originating device (A), the software-implemented call handling tool (SWA), on one hand, sends a call-setup request ( 1 ) to the server node ( 110 ); and on the other hand, makes a first call ( 2 ) to a first bridge node ( 141 ) over the public land mobile network ( 131 ) using a first telephone number (# 1 ) stored in the originating device (A). The call-setup request ( 1 ) indicates an identity of the terminating devices (B, C). Based on the call-setup request ( 1 ) and the first call ( 2 ), the server node ( 110 ) sets up a call between the originating and terminating devices (A, B, C) over a conference bridge ( 146 ) in the first bridge node ( 141 ), plus possibly other bridge nodes ( 147, 148 ) depending on where the devices (A, B, C) are located relative to one another.

USER CONFIGURABLE SERVICES IN A WIRELESS COMMUNICATION NETWORK

A wireless communication network provides various services to its subscribers. Techniques and architecture described herein allow subscribers to the wireless communication network to configure various services related to handling of telephone calls to the subscribers. Such techniques allow for a user to define preferences related to third parties that call the user and how the user wishes for such calls from the third party to be handled by the wireless communication network. 1. A method comprising:receiving, by an Internet Protocol (IP) Multimedia Subsystem (IMS) node, a service profile associated with a telecommunication services subscriber responsive to IMS registration of the telecommunication services subscriber, the service profile including preferences for handling incoming calls directed to the telecommunication services subscriber;receiving, by the IMS node, notification of an incoming call directed to the telecommunication services subscriber; andresponsive to the notification, utilizing, by the IMS node, service logic to perform an action with respect to the incoming call based on the service profile, wherein the action comprises one or more of sending a short message service (SMS) to a calling party associated with the incoming call, or blocking the incoming call.2. The method of claim 1 , wherein the service profile includes different preferences for handling incoming calls from different calling parties.3. The method of claim 1 , wherein the action further comprises one or more of (i) forwarding the incoming call to voicemail claim 1 , (ii) providing a notification to activate a particular ringtone on a mobile device of the telecommunication services subscriber claim 1 , or (iii) forwarding the incoming call to another mobile device.4. The method of claim 3 , wherein sending the SMS message comprises sending a SMS message that includes a location of the telecommunication services subscriber.5. The method of claim 1 , wherein the preferences comprise ...

METHOD AND APPARATUS TO MANAGE MESSAGING PROVIDING DIFFERENT COMMUNICATION MODES USING ONE IDENTIFIER AND NOT REQUIRING TO DISCLOSE CONTACT INFORMATION

A computer-implemented system and method to manage the communication of a user are disclosed. In one embodiment, when a person tries to electronically convey a message to the user, the status of the user, the identity of the person, and the urgency of the message can be identified. The access priority of the person can be determined based on the person's identity. Then, the message can be managed using one or more rules and in view of the status of the user, the access priority of the person and the urgency of the message. 1. A computer-implemented method to facilitate electronic communication of a plurality of users using at least a network-based portal at least based on Internet protocol , with a plurality of modes of communication available for the plurality of users to communicate , with each of the plurality of users having an identifier for use with the plurality of modes of communication , and without requiring the plurality of users to disclose their contact information to each other , the method comprising: providing a plurality of modes of communication to a first user to allow the first user to use one of the plurality of modes of communication as a selected mode of communication for a first message to be sent from the first user to a second user , based on an identifier associated with the first user previously set by the first user via the network-based portal ,wherein the plurality of modes of communication supported by the network-based portal include at least text communication using a personal computer, voice communication using a personal computer, and communication with at least an image, andwherein messages are eligible to be received electronically by the second user via the network-based portal, based on any of the plurality of modes of communication, all depending on an identifier associated with the second user previously set by the second user via the network-based portal, which allows the second user to efficiently maintain the second user' ...

System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through digital sound files

A system and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories is disclosed. In particular, the system and method include the ability to deploy voice services through a digital sound file. The system and method access personalized information and generate personalized markup documents from the personalized information. The personalized markup document is used to generate a sound file that is made available to a subscriber of the voice service, for example, through an e-mail or by posting to a web site.

通过不同信道进行回复

一种装置，包括显示器以及连接至显示器的处理器。处理器被配置用于响应于传入通信而传输至少一个回复通信，处理器针对与传入通信的通信协议不同的通信协议来设置该至少一个回复通信的格式。

Method and system for dialed's providing indication information to dialing

本发明公开了一种被叫向主叫提供指示信息的方法，包括步骤：在被叫侧设置向主叫提供的指示信息；网络侧在主被叫接续过程中被叫应答前，到被叫侧获取设置的指示信息发送给主叫。相应的，本发明还公开了一种被叫向主叫提供指示信息的系统。本发明可以使被叫用户能够灵活的选择向主叫用户提供的指示信息内容，避免现有只能提供指示信息数据库中存在的指示信息的单一性问题。

Communication method between subscriber and video station and video station and audio station

본 발명은 각 비디오원으로부터의 오디오 및 비디오 신호를 비디오 전기 통신국에 제공하는 장치에 관한 것이다. 한 실시예에서, 상기 비디오가 대리인에 의해 제어된 각 소오스에 의해 공급되는 동안 상기 오디오는 예컨데 증권 중개인 또는 대리인에 의해 제공된다. 유효하게, 일반 소오스로부터의 미리 계획된 비디오 또는 각 카메라로부터의 비디오는 상기 대리인으로부터의 오디오 메세지에 따라 호출자에게 공급될 수 있다. The present invention relates to an apparatus for providing a video telecommunication station with audio and video signals from each video source. In one embodiment, the audio is provided by, for example, a broker or agent while the video is supplied by each source controlled by an agent. Effectively, the pre-planned video from the generic source or the video from each camera can be supplied to the caller according to the audio message from the agent.

Method for controlling internet access in a portable communication terminal having within a web-browser

본 발명은 웹 브라우저가 내장된 이동통신 단말기에서 인터넷 접속 제어방법에 있어서, 사용자로부터의 인터넷 접속 요구가 있는 경우 인터넷에 접속하여 사용자에 의해 접속 요구된 웹서버에 연결하는 제1과정과, 웹 서버로부터 웹 문서를 다운로드받아 표시부에 디스플레이하는 제2과정과, 웹 문서를 디스플레이하는 상태에서 사용자로부터 입력이 있으면 해당 동작을 수행하는 제3과정과, 웹 문서를 디스플레이하기 시작한 후 일정시간이 경과하도록 사용자로부터 어떤 웹 명령어 입력도 없는 경우에는 인터넷 접속을 일시 해제하는 제4과정과, 인터넷 접속 일시 해제 상태에서 사용자로부터 웹 명령어 입력이 있는 경우에는 제1과정부터 다시 수행하는 제5과정을 구비한다. The present invention provides a method for controlling an Internet access in a mobile communication terminal having a web browser, comprising: a first process of connecting to a web server requested by a user by connecting to the Internet when a user requests an Internet access; A second process of downloading a web document from the user and displaying the web document on the display unit; a third process of performing a corresponding operation if the user inputs the web document while displaying the web document; and a predetermined time after the start of displaying the web document. And if there is no web command input from the user, a fourth step of temporarily releasing the Internet connection, and a fifth step of performing the first step again if there is a web command input from the user in the state of temporarily releasing the Internet connection.

CONFERENCE CALL

ÐÎÑÑÈÉÑÊÀß ÔÅÄÅÐÀÖÈß (19) RU (11) 2005 128 290 (13) A (51) ÌÏÊ H04M 3/56 (2006.01) ÔÅÄÅÐÀËÜÍÀß ÑËÓÆÁÀ ÏÎ ÈÍÒÅËËÅÊÒÓÀËÜÍÎÉ ÑÎÁÑÒÂÅÍÍÎÑÒÈ, ÏÀÒÅÍÒÀÌ È ÒÎÂÀÐÍÛÌ ÇÍÀÊÀÌ (12) ÇÀßÂÊÀ ÍÀ ÈÇÎÁÐÅÒÅÍÈÅ (21), (22) Çà âêà: 2005128290/09, 11.02.2004 (71) Çà âèòåëü(è): ÌÎÁÈÊÑ ÃËÎÁÀË ÕÎËÄÈÍÃÇ ËÈÌÈÒÅÄ (MU) (30) Ïðèîðèòåò: 11.02.2003 GB 0303080.6 (43) Äàòà ïóáëèêàöèè çà âêè: 27.01.2006 Áþë. ¹ 03 (86) Çà âêà PCT: EP 2004/050115 (11.02.2004) (74) Ïàòåíòíûé ïîâåðåííûé: Åãîðîâà Ãàëèíà Áîðèñîâíà Àäðåñ äë ïåðåïèñêè: 129010, Ìîñêâà, óë. Á.Ñïàññêà , 25, ñòð.3, ÎÎÎ "Þðèäè÷åñêà ôèðìà Ãîðîäèññêèé è Ïàðòíåðû", ïàò.ïîâ. Ã.Á. Åãîðîâîé R U Ôîðìóëà èçîáðåòåíè 1. Ñïîñîá óñòàíîâëåíè âûçîâà êîíôåðåíöèè, ñîäåðæàùèé ýòàïû, íà êîòîðûõ ïðèíèìàþò çàïðîñ ó ïîñòàâùèêà óñëóã âûçîâà êîíôåðåíöèè îò ïåðâîãî òåðìèíàëà ñâ çè, ïðè÷åì çàïðîñ ñîäåðæèò îäèí èëè áîëåå èäåíòèôèêàòîðîâ, îòíîñ ùèõñ ê ìíîæåñòâó äðóãèõ òåðìèíàëîâ ñâ çè, è â îòâåò íà äàííûé çàïðîñ íàçíà÷àþò êàíàë âûçîâà êîíôåðåíöèè, ñâ çûâàþò èäåíòèôèêàòîð ñ êàíàëîì âûçîâà êîíôåðåíöèè è ïîñûëàþò ñîîáùåíèå îò ïîñòàâùèêà óñëóã âûçîâà êîíôåðåíöèè â óïîì íóòûå äðóãèå òåðìèíàëû ñâ çè, ïðè÷åì êàæäîå ñîîáùåíèå ñîäåðæèò èäåíòèôèêàòîð êàíàëà âûçîâà êîíôåðåíöèè â êà÷åñòâå îòïðàâèòåë ñîîáùåíè . 2. Ñïîñîá ïî ï.1, äîïîëíèòåëüíî ñîäåðæàùèé ýòàï, íà êîòîðîì èíèöèèðóþò îò ïîñòàâùèêà óñëóã âûçîâà êîíôåðåíöèè òåëåôîííûé âûçîâ â êàæäûé èç óïîì íóòûõ äðóãèõ òåðìèíàëîâ ñâ çè. 3. Ñïîñîá ïî ï.2, â êîòîðîì çàïðîñ èäåíòèôèöèðóåò âðåì , â êîòîðîå äîëæåí íà÷àòüñ âûçîâ êîíôåðåíöèè, è ýòàï, íà êîòîðîì èíèöèèðóþò òåëåôîííûé âûçîâ, ïðîèñõîäèò, ïî ñóùåñòâó, â ìîìåíò âðåìåíè íà÷àëà âûçîâà êîíôåðåíöèè. 4. Ñïîñîá ïî ï.1, â êîòîðîì ñîîáùåíèå, ñîäåðæàùåå èäåíòèôèêàòîð, ñâ çàííûé ñ êàíàëîì âûçîâà êîíôåðåíöèè, ïîñûëàþò â ïåðâûé òåðìèíàë äîñòóïà â îòâåò íà çàïðîñ. 5. Ñïîñîá ïî ï.1, â êîòîðîì çàïðîñ âë åòñ êîðîòêèì òåêñòîâûì ñîîáùåíèåì èëè ñîîáùåíèåì ìóëüòèìåäèà. 6. Ñïîñîá ïî ï.1, â êîòîðîì êàæäîå ñîîáùåíèå, ïîñëàííîå ïîñòàâùèêîì óñëóã âûçîâà êîíôåðåíöèè â óïîì íóòûå äðóãèå òåðìèíàëû äîñòóïà, âë ...

Mobile terminal and operation method thereof

본 발명은 휴대 단말기 및 그 동작 방법에 관한 것이다. 본 휴대 단말기의 동작 방법은, 통화 요청 신호를 송신 또는 수신하고, 통화 요청 신호를 송신 또는 수신하는 상대 단말기와 기통신한 콘텐츠를 획득하여 콘텐츠의 적어도 일부를 디스플레이부에 표시한다. 본 발명에 따르면, 통화 요청 호가 송신 또는 수신되면, 통화 대기 화면 또는 통화 중 화면에 상대 단말기와 기통신한 콘텐츠를 디스플레이부에 표시함으로써, 사용자는 상대방의 다양한 정보를 획득할 수 있다.

Message delivery scheduling method in wireless communication system

在一个实施例中，无线通信系统中的网络单元接收来自调度方的请求。所述请求用于将消息递送调度给目的地方。消息递送参数响应于所述请求而被获得。所述消息递送参数可包括递送日期和所述目的地方的联系信息。所述将被递送的消息也被获得。所述获得的消息然后被递送到由所述获得的消息递送参数所指示的目的地方。

Playing one or more videos at one or more mobile phones while one or more phone calls associated with the one or more mobile phones are on hold

본 발명은 하나 이상의 이동 전화기와 연관된 하나 이상의 호출이 보류되는 동안 하나 이상의 이동 전화기에 하나 이상의 비디오를 재생하는 장치의 하나 이상의 비디오 서버 컴포넌트를 제공한다. The present invention provides one or more video server components of an apparatus for playing one or more videos on one or more mobile phones while one or more calls associated with one or more mobile phones are on hold.

Call correcting relay system for optimizing call relaying between different telecommunication networks

The invention relates to a device for call correcting relaying of telecommunication connections between at least two telecommunication terminal devices, wherein the telecommunication terminal devices each are registered in different telecommunication networks, comprising at least two telecommunication terminal devices, wherein each telecommunication terminal device has a software component set up for initializing outgoing call requests from the telecommunications terminal devices and thereby for providing information about a desired target telephone number by means of an established telecommunication connection, wherein the software component is further set up for analyzing the identity of the calling location for incoming call requests and declining particular call requests on the basis of the identity analysis and initializing an outgoing call request as a response to the declining; at least one fixed network server, wherein the fixed network server comprises at least one switching component and comprises devices providing interconnection functionality, so that the fixed network server constitutes a neutral telecommunication network; and software-implemented device on the fixed network server that are set up so that an incoming call request to the fixed network server from a first telecommunication terminal device is analyzed with regard to the identity of the requesting telecommunication terminal device and a connection to the requesting telecommunication terminal device is permitted and established as a reaction to the identity analysis, and a desired telecommunication connection to a second telecommunication terminal device is produced on the basis of the identity analysis and the established connection.

Public notification system and method

A public notification system includes a first database comprising phone numbers and one or more data fields associated with each phone number. Phone numbers (callees) in the first database are selected based on the data fields associated therewith. A recorded voice message is transmitted to callees through a plurality of outgoing phone lines, and callees are prompted to enter one of several dial codes, which is recorded. The database record for the callee is automatically updated based on the response dial code, so that the updated field may be used to select whether to send a future call to the callee. A second database comprising records identifying convicted criminals is also included in the public notification system. Each record in the second database comprises one or more data fields associated with a convicted criminal. If the callee's dial code response indicates an interest in receiving information about convicted criminals, future calls will be made to the callee concerning the existence of convicted criminals in a particular geographic area of interest to the callee.

Sending information to a terminal of calling party about the reachable terminals belonging to a called party

The method involves receiving a request from a calling user (T1) in a network device (SC) to establish a connection to the called user, determining the terminals associated with the called use, checking at least one of the terminals for actual accessibility and sending information to the caller's terminal re the accessibility of the terminals associated with the called user. <??>Independent claims are also included for the following: <??>(1) a communications network with a network device for sending information to a calling user terminal the accessibility of a called user terminal, <??>(2) a program module for sending information to a calling user terminal re the accessibility of a called user terminal.

System for a calling party to specify a ring tone used at the called party's mobile phone

A calling party is permitted to determine a ring tone to be played by a calling party's mobile phone. Upon receiving an indication of the called party telephone number and a ring tone to be pushed to the called party's handset, the calling party is placed on hold on a conference bridge. The subject ring tone and a designated ANI are transmitted to the called party's handset. Thereafter, an outbound call is placed to the called party's handset such that a ringing signal transmitted to the called party's handset includes the designated ANI. When a connection is established with the called party's handset, the outbound call is bridged with the calling party's call on the conference bridge.

Mobile voicemail selection method

ボイスメール方法は、発呼加入者装置（１０）が被呼加入者装置（２０）に対し行なった利用不可能な呼出（あるいは、他の選別呼出）を選別する。この選別方法は、被呼加入者装置（２０）がボイスメール選別機能を備えるか否かを判定する（１１０）。インターネットプロトコルマルチメディアシステム（５０）は被呼加入者装置から呼出を受信する（１１４）。次いで、インターネットプロトコルマルチメディアシステムは呼出コントロールをボイスメール選別サーバへ転送する。ボイスメール選別サーバは加入者装置（１０）によって残されているボイスメールメッセージの開始部を加入者装置（２０）へ再生し、呼出を被呼加入者装置（２０）へ送って戻すことを提示する。次いで、被呼加入者装置は、被呼加入者装置が呼出を受容するか否かを短い符号を介して示す（１２４）。

Method and system for efficient call initiation in internet-based mobile telephony systems

Method and system for optimizing the process of initiating a phone call (call placement) (504) on a mobile phone (100) wherein the call routing is monitored and managed through the Internet. A mobile phone user (100) is connected to a dedicated web server (200) with a user-friendly interface that gathers predefined user's identification parameters (513), in particular: the user's location, the user's phone and subscriber numbers, the destination phone number (508), and various details that may be applicable to the specific user and the specific mobile network. Then, the most cost- effective (in call rates terms) or most quality-effective (in voice quality terms) option is selected automatically (or semi-automatically). The system then creates the most efficient configuration (call-through, call-back or a mixed configuration thereof) (509-511) between the user's mobile phone (100) and the destination phone (110).

Automatic test system and method

本发明提供了一种自动拨测方法，包括：步骤S202，自动拨测服务器向自动拨测代理装置下发自动拨测启动命令和自动拨测监控条件；步骤S204，自动拨测代理装置通过网元发起自动拨测，并向自动拨测服务器上报自动拨测结果；以及步骤S206，自动拨测服务器接收并保存自动拨测代理装置上报的自动拨测结果。通过本发明的自动拨测系统和方法，能够保障拨测的全面性，提高拨测工作的速度和质量，并且可以节省大量人力和物力。本发明的自动拨测系统和方法可以指定具体载频，具体基站，具体BSC进行自动拨测，以最大限度提高自动拨测灵活性。

Emergency alert for voice over internet protocol (VoIP)

A voice over Internet Protocol (VoIP) positioning center (VPC) is implemented in configuration with support from a text-to-voice module, emergency routing database, and VoIP switching points (VSPs) to allow a public safety access point (PSAP) or other emergency center to effectively communicate the nature of an emergency alert notification and the area of notification to the VoIP positioning center (VPC). The inventive VPC in turn determines which phones (including wireless and/or VoIP phones) are currently in the area for notification, and reliably and quickly issues the required warning to all affected wireless and VoIP phones.

Emergency alert for voice over internet protocol (VoIP)

A voice over Internet Protocol (VoIP) positioning center (VPC) is implemented in configuration with support from a text-to-voice module, emergency routing database, and VoIP switching points (VSPs) to allow a public safety access point (PSAP) or other emergency center to effectively communicate the nature of an emergency alert notification and the area of notification to the VoIP positioning center (VPC). The inventive VPC in turn determines which phones (including wireless and/or VoIP phones) are currently in the area for notification, and reliably and quickly issues the required warning to all affected wireless and VoIP phones.

Emergency alert for voice over internet protocol (VoIP)

A voice over Internet Protocol (VoIP) positioning center (VPC) is implemented in configuration with support from a text-to-voice module, emergency routing database, and VoIP switching points (VSPs) to allow a public safety access point (PSAP) or other emergency center to effectively communicate the nature of an emergency alert notification and the area of notification to the VoIP positioning center (VPC). The inventive VPC in turn determines which phones (including wireless and/or VoIP phones) are currently in the area for notification, and reliably and quickly issues the required warning to all affected wireless and VoIP phones.

System and method for online selection of ringing control signal

FIELD: information technologies. ^ SUBSTANCE: system is proposed, which provides for online selection of ringing control signal. The system comprises the following: receiver of digits, which carries out reception of information on pressing of buttons sent by calling terminal in process of ringing control signal reproduction at calling terminal, and conversion of information on pressing of buttons into information on digits received; controller that carries out control of ringing control signal sent to calling terminal on the basis of information on personal ringing control signal, specified by user of service of personal ringing control signal and based on received information on digits. System makes it possible to select listening through personal or conventional ringing control signal by pressing buttons on keyboard of calling terminal. ^ EFFECT: spreading of technical measures range. ^ 14 cl, 4 dwg РОССИЙСКАЯ ФЕДЕРАЦИЯ (19) RU (11) 2 405 278 (13) C2 (51) МПК H04M 3/42 (2006.01) ФЕДЕРАЛЬНАЯ СЛУЖБА ПО ИНТЕЛЛЕКТУАЛЬНОЙ СОБСТВЕННОСТИ, ПАТЕНТАМ И ТОВАРНЫМ ЗНАКАМ (12) ОПИСАНИЕ ИЗОБРЕТЕНИЯ К ПАТЕНТУ (21), (22) Заявка: 2008126799/09, 19.10.2006 (24) Дата начала отсчета срока действия патента: 19.10.2006 (72) Автор(ы): ПАН Цзяньин (CN), ПАН Цзянь (CN) (43) Дата публикации заявки: 20.02.2010 2 4 0 5 2 7 8 (45) Опубликовано: 27.11.2010 Бюл. № 33 (56) Список документов, цитированных в отчете о поиске: KR 20050001232 А, 06.01.2005. RU 2195081 C2, 20.12.2002. WO 0106679 A1, 25.01.2001. US 4577067 A, 18.03.1986. 2 4 0 5 2 7 8 R U (86) Заявка PCT: CN 2006/002773 (19.10.2006) C 2 C 2 (85) Дата перевода заявки PCT на национальную фазу: 07.08.2008 (87) Публикация PCT: WO 2007/079635 (19.07.2007) Адрес для переписки: 191186, Санкт-Петербург, а/я 230, "АРСПАТЕНТ", пат.пов. М.В.Хмаре, рег. № 771 (54) СИСТЕМА И СПОСОБ ВЫБОРА СИГНАЛА КОНТРОЛЯ ПОСЫЛКИ ВЫЗОВА В РЕЖИМЕ РЕАЛЬНОГО ВРЕМЕНИ (57) Реферат: Изобретение относится к технике связи. Предлагается система, обеспечивающая выбор сигнала ...

System and a method for connecting telephone calls directly on the basis of a text query

提供了一种系统和方法，其用于直接根据来自用户(1)的文本查询呼叫来连接电话呼叫。专用运营中心(3)建立包含客户概要的数据库(5)。期望接收例如来自公众用户(1)的电话呼叫的客户在运营中心(3)注册此种客户概要。任何一个客户概要都包含电话域名(PHONENAME)和至少一个目的地电话号码。当用户发送文本消息时，他必须指出电话域名(PHONENAME)和运营中心代码(2001)。在通过该代码(2001)到达的运营中心(3)内，搜索数据库(5)，使用对应于所指出的域名的目的地电话号码来建立到该目的地的呼叫，且然后用户(1)被直接连接到该目的地。

Mobile voice mail screening method

음성 메일 방법은 가입자(10)에 의해 만들어지는 호출을, 이용불가능한(또는 호출을 스크리닝하고 있는) 피호출 가입자(20)에게 스크리닝한다. 스크리닝 방법은, 피호출 가입자가 음성 메일 스크리닝 특징을 가지고 있는지를 판정한다(110). 인터넷 프로토콜 멀티미디어 시스템(50)은 피호출 가입자(20)로부터 호출을 수신한다(114). 인터넷 프로토콜 멀티미디어 시스템은 호출 제어를, 가입자(10)에 의해 남겨진 음성 메일의 개시를 가입자(20)에게 재생하는 음성 메일 스크리닝 서버로 전달하고, 호출을 피호출 가입자(20)에 다시 라우팅하는 것을 제안한다. 피호출 가입자는 짧은 코드를 통해 피호출 가입자가 호출을 수용할지를 지시한다(124). 음성 메일, 가입자, 스크리닝, 멀티미디어 The voice mail method screens a call made by subscriber 10 to the called party 20 that is unavailable (or screening the call). The screening method determines 110 whether the called party has a voice mail screening feature. The Internet Protocol Multimedia system 50 receives 114 a call from the called party 20. The Internet Protocol multimedia system proposes to transfer call control to the voice mail screening server that reproduces the initiation of voice mail left by subscriber 10 to subscriber 20 and to route the call back to the called party 20. do. The called party indicates via a short code whether the called party will accept the call (124). Voicemail, Subscribers, Screening, Multimedia

Apparatus and method for supporting a plurality of subscriber identification modules in wireless communication system

전자 장치가 개시된다. 이 외에도 명세서를 통해 파악되는 다양한 실시 예가 가능하다. 전자 장치는 통신 모듈, 상기 통신 모듈과 작동적으로 연결되는 프로세서, 상기 프로세서와 작동적으로 연결되는 메모리를 포함하고, 상기 메모리는, 상기 프로세서에 의하여 실행되면, 상기 프로세서가, 상기 통신 모듈을 통해, 다른 전자 장치로부터 상기 다른 전자 장치의 SIM과 관련된 정보를 수신하고, 상기 다른 전자 장치의 제1 SIM에 대한 음성 호를 요청하는 사용자 입력을 수신하고, 상기 SIM과 관련된 정보에 기반하여, 상기 통신 모듈을 통해 상기 다른 전자 장치의 제2 SIM에 대한 음성 호를 요청하는 메시지를 IMS 서버로 전송하도록 하는 인스트럭션들을 포함할 수 있다. An electronic device is disclosed. In addition to this, various embodiments identified through the specification are possible. The electronic device includes a communication module, a processor operatively coupled to the communication module, and a memory operatively coupled to the processor, wherein the memory, when executed by the processor, causes the processor to , receive information related to the SIM of the other electronic device from the other electronic device, receive a user input requesting a voice call to the first SIM of the other electronic device, and based on the information related to the SIM, the communication The module may include instructions for transmitting a message for requesting a voice call to the second SIM of the other electronic device to the IMS server.

Method of providing context aware announcements

本发明公开了提供情境感知型宣告的方法。该方法包括：应用情境呼叫处理规则以确定呼入的当前情境；以及提供至少一个情境感知型宣告以提供与当前情境相关联的信息和呼叫信息。

METHOD, APPARATUS AND TERMINAL FOR TRANSFER OF A CALL

1. Способ перевода вызовов, включающий в себяобнаружение, получен ли входящий вызов,отображение интерактивного интерфейса входящего вызова, содержащего вариант перевода входящего вызова, если обнаруживается входящий вызов, ипереадресацию входящего вызова на терминальное устройство, соответствующее заданному номеру, если выбирается вариант перевода входящего вызова.2. Способ по п. 1, отличающийся тем, что до перевода входящего вызова на терминальное устройство, соответствующее заданному номеру, дополнительно включает в себяотображение интерфейса получения заданного номера, где интерфейс получения заданного номера содержит поле ввода номера, иполучение номера, введенного пользователем в поле ввода номера интерфейса получения заданного номера, и рассмотрение номера, введенного пользователем, в качестве заданного номера, подтвержденного пользователем.3. Способ по п. 1, отличающийся тем, что до перевода входящего вызова на терминальное устройство, соответствующее заданному номеру, дополнительно включает в себяотображение интерфейса получения заданного номера, где интерфейс получения заданного номера содержит один или более предустановленных номеров, иобнаружение номера, выбранного из предустановленных номеров, отображаемых в интерфейсе получения заданного номера, и рассмотрение номера, выбранного пользователем, в качестве заданного номера, подтвержденного пользователем.4. Способ по п. 3, отличающийся тем, что до отображения интерфейса получения заданного номера дополнительно включает в себяполучение одного или более предустановленных номеров, которые задаются пользователем, иотображение интерфейса получения РОССИЙСКАЯ ФЕДЕРАЦИЯ (19) RU (11) (51) МПК H04M 1/658 (13) 2015 105 703 A (2006.01) ФЕДЕРАЛЬНАЯ СЛУЖБА ПО ИНТЕЛЛЕКТУАЛЬНОЙ СОБСТВЕННОСТИ (12) ЗАЯВКА НА ИЗОБРЕТЕНИЕ (21)(22) Заявка: 2015105703, 20.11.2014 (71) Заявитель(и): СЯОМИ ИНК. (CN) Приоритет(ы): (30) Конвенционный приоритет: 29.07.2014 CN 201410366029.1 (85) Дата начала рассмотрения заявки PCT на национальной ...

Mobile voice mail screening method

一种话音邮件方法，用于筛选呼叫用户(10)发给无空闲被叫用户(20)的呼叫(或另外地筛选呼叫)。该筛选方法判定(110)该被叫用户(20)是否具有话音邮件筛选特性。网际协议多媒体系统(50)从被叫用户接收该呼叫(114)。然后该网际协议多媒体系统把呼叫控制转移至话音邮件筛选服务器，话音邮件筛选服务器向用户(20)播放用户(10)留言的话音邮件的开头，并且提供把该呼叫重新路由至该被叫用户(20)。然后该被叫用户通过简码指示该被叫用户是否要接受该呼叫(124)。

System and method for multimedia contents in a communication system

본 발명은 통신 시스템에서, 발신측 단말기는 상기 발신측 단말기가 제공 가능한 서비스들 각각과 매핑되는 메뉴키들을 포함하는 멀티미디어 컨텐츠 타입 링백을 제공하는 중에 특정 메뉴키가 입력됨을 검출하면, 상기 입력된 특정 메뉴키에 매핑되는 서비스를 제공하고; 착신측 단말기는 상기 착신측 단말기가 제공 가능한 서비스들 각각과 매핑되는 메뉴키들을 포함하는 멀티미디어 컨텐츠 타입 벨을 제공하는 중에 특정 메뉴키가 입력됨을 검출하면, 상기 입력된 특정 메뉴키에 매핑되는 서비스를 제공한다. 멀티미디어 컨텐츠 타입 링백, 멀티미디어 컨텐츠 타입 벨, 메뉴, PTA 서비스, IM 서비스, 취소 서비스, 연결 서비스, 거절 서비스

System for sending text messages, transformed to speech, via internet connection to phone and system operation method

Изобретение относится к технике связи и представляет собой систему, позволяющую посылать текстовые сообщения через Интернет и сразу доставлять их на телефон адресата в форме речи. Технический результат состоит в обеспечении возможности преобразовывать написанное сообщение в речь. Эта система работает с помощью центрального сервера, на котором установлено хотя бы одно программное обеспечение, которое позволяет серверу получать написанное сообщение, преобразовывать его в речь и обрабатывать его так, чтобы оно могло быть отправлено в голосовой форме по телефонной линии. Пользователь, получающий сообщение, может также ответить на него, в любое время послав другое сообщение отправителю по телефону. 3 н. и 16 з.п. ф-лы, 8 ил. ÐÎÑÑÈÉÑÊÀß ÔÅÄÅÐÀÖÈß (19) RU (11) 2 303 332 (13) C2 (51) ÌÏÊ H04L 29/08 (2006.01) ÔÅÄÅÐÀËÜÍÀß ÑËÓÆÁÀ ÏÎ ÈÍÒÅËËÅÊÒÓÀËÜÍÎÉ ÑÎÁÑÒÂÅÍÍÎÑÒÈ, ÏÀÒÅÍÒÀÌ È ÒÎÂÀÐÍÛÌ ÇÍÀÊÀÌ (12) ÎÏÈÑÀÍÈÅ ÈÇÎÁÐÅÒÅÍÈß Ê ÏÀÒÅÍÒÓ (21), (22) Çà âêà: 2004113660/09, 21.10.2002 (72) Àâòîð(û): ÂÜÅÐÈ Ðèêàðäî (IT), ÒÎÌÀÑÑÎ Êðèñòèàíî (IT), ÂÜÅÐÈ Ôëàâèî (IT) (24) Äàòà íà÷àëà îòñ÷åòà ñðîêà äåéñòâè ïàòåíòà: 21.10.2002 (73) Ïàòåíòîîáëàäàòåëü(è): ÂÜÅÐÈ Ðèêàðäî (IT), ÒÎÌÀÑÑÎ Êðèñòèàíî (IT), ÂÜÅÐÈ Ôëàâèî (IT) (43) Äàòà ïóáëèêàöèè çà âêè: 27.10.2005 R U (30) Êîíâåíöèîííûé ïðèîðèòåò: 22.10.2001 IT FI01A000199 (45) Îïóáëèêîâàíî: 20.07.2007 Áþë. ¹ 20 2 3 0 3 3 3 2 (56) Ñïèñîê äîêóìåíòîâ, öèòèðîâàííûõ â îò÷åòå î ïîèñêå: WO 98/23080 À, 28.05.1998. RU 99113030 A1, 20.05.2001. WO 99/28847 A, 10.06.1999. JP 2000134407 A, 12.05.2000. (85) Äàòà ïåðåâîäà çà âêè PCT íà íàöèîíàëüíóþ ôàçó: 24.05.2004 2 3 0 3 3 3 2 R U (87) Ïóáëèêàöè PCT: WO 03/041364 (15.05.2003) C 2 C 2 (86) Çà âêà PCT: IT 02/00673 (21.10.2002) Àäðåñ äë ïåðåïèñêè: 690035, Âëàäèâîñòîê, à/ 35-94, ÎÎÎ "Ïåðâîå ÷àñòíîå Ïðèìîðñêîå ïàòåíòíîå àãåíòñòâî", ïàò.ïîâ. À.Ã.Åðìîëèíñêîìó (54) ÑÈÑÒÅÌÀ ÎÒÏÐÀÂÊÈ ÒÅÊÑÒÎÂÛÕ ÑÎÎÁÙÅÍÈÉ, ÏÐÅÎÁÐÀÇÎÂÀÍÍÛÕ Â ÐÅ×Ü, ×ÅÐÅÇ ÑÎÅÄÈÍÅÍÈÅ ÈÍÒÅÐÍÅÒ Ñ ÒÅËÅÔÎÍÎÌ È ÑÏÎÑÎÁ ÅÅ ÐÀÁÎÒÛ (57) Ðåôåðàò: Èçîáðåòåíèå îòíîñèòñ ê òåõíèêå ñâ ...

Voicemail Systems and Methods

Systems, methods and computer readable media for providing or managing or using voicemails are described. In one embodiment, a method includes receiving, at a first data processing system, data representing an expiration time of a voicemail left for a user of the first data processing system and storing the data representing the expiration time for later use by the first data processing system. Systems, media, and other methods are also described.

Method and system for optimally controlling traffic load on an exchange in a communication network

System and method for managing requests for medical transportation

A call center (1-2) for handling requests for medical transportation utilizes a system that assists a call center agent (1-4) by automatically determining, or prompting the agent to ask for, all information needed to assess the level of service required and the effects of any applicable contractual provisions. The system captures information relating to the patient and the requested transportation, and applies service level rules representing the applicable regulatory requirements for medical transportation at the location of the patient to determine the required level of service based on the patient's condition and needs. The system further applies business rules representing the contractual responsibility for the cost of transportation, the authority of the requester to change the level of service or other aspects of the transportation, and the responsibility for the cost of transportation in the event that an aspect of the transportation has been changed.

Mobile voice mail screening method

음성 메일 방법은 가입자(10)에 의해 만들어지는 호출을, 이용불가능한(또는 호출을 스크리닝하고 있는) 피호출 가입자(20)에게 스크리닝한다. 스크리닝 방법은, 피호출 가입자가 음성 메일 스크리닝 특징을 가지고 있는지를 판정한다(110). 인터넷 프로토콜 멀티미디어 시스템(50)은 피호출 가입자(20)로부터 호출을 수신한다(114). 인터넷 프로토콜 멀티미디어 시스템은 호출 제어를, 가입자(10)에 의해 남겨진 음성 메일의 개시를 가입자(20)에게 재생하는 음성 메일 스크리닝 서버로 전달하고, 호출을 피호출 가입자(20)에 다시 라우팅하는 것을 제안한다. 피호출 가입자는 짧은 코드를 통해 피호출 가입자가 호출을 수용할지를 지시한다(124). 음성 메일, 가입자, 스크리닝, 멀티미디어

Communication management feature

Providing a predictive response feature for messaging applications by analyzing the text of a message using text recognition logic

The present disclosure provides various systems and methods for providing enhanced messaging features. An exemplary method for providing a predictive response messaging feature includes receiving a message from a first device ( 108 ) at a second device ( 110 ) and analyzing the message to determine at least one response option based upon the content of the message. After determining at least one response option, the at least one response option can be presented on a display ( 202 ) of the second device ( 110 ). A called party can make a selection of one of the at least one response options and the selection can be received on the second device ( 110 ). The selection can trigger the creation of a response message based upon the selected response option and the response message can be sent to the first device ( 108 ). Other methods and systems are described.

Method, system, and computer program product for contacting intended customers

A method, system, and apparatus are used to contact an intended customer. In one embodiment, one or more notification details associated with an intended customer are received. The notification details may include at least a phone number and a name of the intended customer. Subsequently, a phone call to the intended customer is originated. One or more audio messages are played to a recipient of the phone call. Subsequently, one or more inputs from the recipient are received. Whether the recipient is the intended customer is determined based on the inputs provided. In one embodiment, the phone call is routed to an agent or an automated system if the recipient is the intended customer. In another embodiment, if the recipient is not the intended customer, the recipient may be prompted to provide availability information of the intended customer.

Methods and systems for remote call establishment

Methods and systems are described for remote establishment of a call from a first device (home phone 210) to a second device (called phone 212). In said methods and systems the information is retrieved from the first device (home phone 210) regarding the second device (called phone 212) along with information associating the user with a device associated with the user (remote phone 202). The call is then transferred to a switch (SSP 214, SSP 208) associated with the user's device (remote phone 202). The switch (SSP 214, SSP 208) then forwards the call to the second device (called phone 212).

Visual ars service system and method enabled by mobile terminal's call control function

Disclosed is a system and a method for providing a Visual ARS (VARS) service by using a call control function of a mobile communication terminal. In the system and the method, a user of a terminal can select an existing voice guidance service or an available visual guidance service when trying a call connection to a telephone number of an existing call center. When selecting a visual guidance service, an originator receives an ARS service on a screen of the terminal of the originator. Accordingly, the user can receive and use the VARS service according to the user's selection by using a mobile communication network, so that the user can handle a task requested on a screen of the terminal. Hence, it is possible to overcome the disadvantage of a limited voice guidance-centered ARS service that a call center currently provides in a stereotyped manner regardless of the generation development of terminals. Also, it is possible to provide various VARS services with the development of mobile communication terminals.