System And Method For Identifying Audio Command Prompts For Use In A Voice Response Environment

A system and method for identifying audio command prompts for use in a voice response environment is provided. A signature is generated for audio samples each having preceding audio, reference phrase audio, and trailing audio segments. The trailing segment is removed and each of the preceding and reference phrase segments are divided into buffers. The buffers are transformed into discrete fourier transform buffers. One of the discrete fourier transform buffers from the reference phrase segment that is dissimilar to each of the discrete fourier transform buffers from the preceding segment is selected as the signature. Audio command prompts are processed to generate a discrete fourier transform. Each discrete fourier transform for the audio command prompts is compared with each of the signatures and a correlation value is determined. One such audio command prompt matches one such signature when the correlation value for that audio command prompt satisfies a threshold.

Method and Apparatus for Telephonically Accessing and Navigating the Internet

A method for accessing and browsing the interne through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.

Enhanced Messaging with Language Translation Feature

A method for creating and managing a distribution list can include creating a distribution list at a voicemail system. The distribution list can include at least one recipient and at least one language preference for one or more of the at least one recipients. The method can further include selecting the created distribution list and recording an audio message to be sent to the at least one recipient. Translating the audio message into the at least one language preference for one or more of the at least one recipients thereby creating at least one translated audio message and sending the at least one translated audio message to the at least one recipient.

Methods and apparatus to obtain voice messages

Methods and apparatus to obtain voice messages are disclosed. One example method includes receiving at a mobile device an indication to access voicemail, determining if visual voicemail is available, and initiating a call to a voicemail system in response to determining that visual voicemail is unavailable.

Voicemail Proxy Server

Methods and systems directed to retrieving voicemails from a voice mailbox server. In particular embodiments, a mailbox server may receive a notification from the voice mailbox server and connect to the voice mailbox server providing the credentials of a client device, and pull new voicemails for storage at the mailbox server. In particular embodiments, mailbox server periodically polls voice mailbox server for new voicemail messages. In particular embodiments, a client device polls or receives notification of new voicemails, and transmits a downloaded message to the mailbox server.

Systems And Methods For Consolidating Wireline And Wireless Voicemail Boxes

Voicemail systems can include a memory and a processor. The memory can store data relating to users. An incoming communication can be handled by the voicemail system, forwarded to another voicemail system, provided with functionality based upon a user's preferences, and the like. The voicemail systems can include functionality to allow a user to consolidate voicemail messages and/or calls at one or more designated destinations, for example, a voicemail system and/or a mobile device. 1. A method comprising:receiving a call at a voicemail system;determining, by the voicemail system, if the voicemail system comprises a slave voicemail system;determining, by the voicemail system, if the voicemail system comprises a master voicemail system;if the voicemail system determines that the voicemail system comprises the master voicemail system, storing, by the voicemail system, a message associated with the call; andif the voicemail system determines that the voicemail system comprises the slave voicemail system, passing the call to a further voicemail system that comprises the master voicemail system.2. The method of claim 1 , wherein storing the message comprises storing the message and call data associated with the message at a memory location associated with the master voice mail system if a determination is made that the voicemail system comprises the slave voicemail system and the voicemail system is configured to forward incoming calls.3. The method of claim 1 , further comprising:storing message content and call data associated with the message at a memory location associated with the slave voicemail system if a determination is that that the voicemail system comprises the slave voicemail system.4. The method of claim 3 , further comprising transferring the stored message content and call data associated with the message to the master voicemail system.5. The method of claim 3 , further comprising:generating, at the master voicemail system, source data relating to the ...

Enhanced Messaging with Language Translation Feature

A method for creating and managing a distribution list can include creating a distribution list at a voicemail system. The distribution list can include at least one recipient and at least one language preference for one or more of the at least one recipients. The method can further include selecting the created distribution list and recording an audio message to be sent to the at least one recipient. Translating the audio message into the at least one language preference for one or more of the at least one recipients thereby creating at least one translated audio message and sending the at least one translated audio message to the at least one recipient.

System and Method of Call Screening

A method includes receiving a notification that indicates that a call from a caller has been received at a remote network-based messaging system at a computer terminal. The computer terminal is connected to the remote network-based messaging system via a data connection. The method includes displaying a pop-up view at the computer terminal to notify a subscriber of the call. The pop-up view includes call screening options and an option to add information identifying the caller to an electronic address book that is not a call log. The method includes sending a request to intercept the call from the computer terminal to the remote network-based messaging system via the data connection and sending information that indicates a destination device from the computer terminal to the remote network based messaging system. The call is routed from the remote network-based messaging system to the destination device. 1. A method comprising:receiving a call from a caller at a network-based messaging system, wherein the call is directed to a subscriber;sending a notification of the call to a computer terminal of the subscriber via an application server, wherein the computer terminal is connected to the application server via a data connection, wherein the notification is provided via a pop-up view displayed on the computer terminal, wherein the pop-up view includes an electronic address book option that enables the subscriber to add information identifying the caller to an electronic address book that is not a call log;receiving a request to intercept the call at the network-based messaging system from the computer terminal via the data connection;receiving information associated with a destination device for the call at the network-based messaging system from the computer terminal via the data connection,wherein the destination device is selected via the pop-up view; and routing the call to the destination device selected via the pop-up view.2. The method of claim 1 , further ...

VISUAL VOICEMAIL MANAGEMENT

A voicemail message management system and method are provided. A list of voicemail messages is displayed on a screen such as a cellular telephone screen. Indicators specify whether messages are new, urgent, saved, not yet heard, and the like. Other attributes can also be displayed, including for example indications as to source of a message, message duration, date/time, caller, urgent or private, and the like. These indicators provide guidance to the user for selecting which messages he or she would like to hear at a given time. The user can listen to messages, delete them, move them, categorize them, and perform other operations in any order the user chooses. 1. A method comprising: (i) a first plurality of voicemail indicia associated with voicemails stored on a first voicemail platform, and', '(ii) a second plurality of voicemail indicia associated with voicemails stored on a second voicemail platform; and, 'receiving, by a first telecommunications terminal from a voicemail management systemdisplaying, by the first telecommunications terminal, the first plurality of voicemail indicia and the second plurality of voicemail indicia interleaved in a chronological order,wherein the voicemail management system interleaves the first plurality of voicemail indicia and the second plurality of voicemail indicia into the chronological order that is displayed by the first telecommunications terminal.2. The method of further comprising:receiving, by the first telecommunications terminal from the voicemail management system, presence information of one or more callers associated with at least one of the first plurality of voicemail indicia and the second plurality of voicemail indicia.3. The method of further comprising:displaying, by the first telecommunications terminal, an indicator of the presence information of the one or more callers;wherein the indicator of the presence information is displayed adjacent to each corresponding voicemail indicium of the first plurality of ...

Conserving Call Logic During Handoff

Conserving call logic during handoff may be provided. First, a call may be received at a first server. Next, the first server may determine that it cannot handle the call. Then the call may be transferred by the first server to a second server with enough information so that the second server can take up the call where the first server left off. Transferring the call to the second server with enough information so that the second server can take the call up where the first server left off may comprise placing the information in a REFERRED-BY header and sending the REFERRED-BY header to the second server. 1. A method for conserving call logic during handoff , the method comprising:receiving a call at a first server;determining that a voice mail box associated with a called party associated with the call is not located on the first server;querying a database on a network to determine where the voice mail box associated with the called party is located;determining that the voice mail box associated with the called party associated with the call is located on the second server; andtransferring the call to the second server.2. The method of claim 1 , wherein transferring the call to the second server comprises enabling the second server to transition to a point within a state machine where the first server left off claim 1 , the point within the state machine representing a location and a context of the call where the first server left off.3. The method of claim 1 , wherein receiving the call at the first server comprises receiving the call comprising a Voice over Internet Protocol (VoIP) call.4. The method of claim 1 , wherein receiving the call at the first server comprises receiving the call from a Voice over Internet Protocol (VoIP) gateway.5. The method of claim 4 , wherein receiving the call from the Voice over Internet Protocol (VoIP) gateway comprises receiving the call at the Voice over Internet Protocol (VoIP) gateway from a calling console comprising a session ...

METHOD FOR REDIRECTING A CALL TO AT LEAST ONE MESSAGE DEPOSIT SERVER

The present invention relates to a method for redirecting a call to at least one message deposit server chosen beforehand, when a call being set up is being transferred from a first terminal to a second terminal, the transfer being carried out by means of a first signaling message containing a value representative of a number of transfers of the call, referred to as the “forwarding field”, the method being such that it includes the steps of: assigning to the forwarding field of the first signaling message a first value greater than or equal to a threshold, the threshold corresponding to a value starting from which the transfer of a call is not allowed by the network; transmitting the first signaling message to the second terminal; and upon receiving a message indicating a failure to set up the call with the second terminal in response to the first signaling message, assigning to the forwarding field of a second signaling message a second value less than the threshold; and transmitting the second signaling message to the at least one chosen deposit server. The invention also relates to a server and a terminal comprising a device suitable for implementing the method according to the invention. 2. Method according to claim 1 , characterized in that the message indicating a failure to set up the call in response to the first signaling message contains an indication relating to the cause of the error and in that the at least one deposit server to which the second signaling message is transmitted is chosen according to the cause of the error.3. Method according to claim 1 , characterized in that it additionally includes claim 1 , when the message indicating the failure to set up the call with the second terminal contains an indication according to which the call is set up with a message deposit server claim 1 , a step for transmitting a message for canceling the call intended for the message deposit server.4. Device for redirecting a call to at least one message deposit ...

Methods and systems for voice and video messaging

Methods and systems for voice and video messaging are provided here. In some embodiments a method for voice and video messaging may include establishing a telecommunication session with a calling device associated with a first user in response to an indication that a call request from the calling device directed to a called identifier associated with a second user failed, providing to the calling device an option to leave a video message and an option to leave an audio message, receiving a selection from the calling device indicating the selection of the option to leave a video message, disconnecting the established telecommunication session, and receiving a video message from the calling device.

Built-In Mobile Device Voice Messaging System

Systems, methods, and computer hardware, software, and/or media provide voice messaging systems operating on mobile electronic devices. The voice messaging systems provide voice messaging capability without relying on initiation of a telephone call by the mobile electronic device, and further provide video playback greetings to the user of the electronic mobile device that are controlled by the user recording and sending the voice message rather than by the recipient. Implementations of the invention further provide video playback greetings that are controlled by the recipient of a telephone call but that are delivered to the calling mobile electronic device while the telephone call continues.

MESSAGE PROCESSING METHOD AND TERMINAL, AND STORAGE MEDIUM

A message processing method includes acquiring a voice message, selecting identification information corresponding to the voice message according to a marking policy corresponding to the voice message, and displaying the voice message carrying the identification information. 1. A message processing method comprising:acquiring a voice message;selecting, according to a marking policy corresponding to the voice message, identification information corresponding to the voice message; anddisplaying the voice message carrying the identification information.2. The method according to claim 1 , wherein the identification information corresponding to the voice message is content information of the voice and/or level information of the voice message.3. The method according to claim 1 , wherein the identification information corresponding to the voice message is input by a user or selected from a correspondence between voice messages and identification information.4. The method according to claim 1 , further comprising:sending the voice message; andsending the identification information corresponding to the voice message.5. The method according to claim 1 ,wherein the voice message is a first voice message, generating a second voice message according to the identification information and the first voice message; and', 'sending the second voice message., 'the method further comprising6. A terminal comprising:a processor; and acquire a voice message;', 'select, according to a marking policy corresponding to the voice message, identification information corresponding to the voice message; and', 'display the voice message carrying the identification information., 'a storage medium storing instructions that, when executed by the processor, cause the processor to7. The terminal according to claim 6 , wherein the identification information corresponding to the voice message is content information of the voice message and/or level information of the voice message.8. The terminal ...

Ip handset-based voice mail notification

A system and method that notifies the receipt of a voicemail message at an IP telephone using one or more of instant messaging and short message service. A preferred embodiment of the invention provides an IP telephone that prepares a notification regarding the receipt of a voicemail message. In one embodiment, the IP telephone queries the availability of an instant messaging client via an instant messaging presence server, and forwards the notification to the instant messaging presence server if the instant messaging client is available. In another embodiment, the IP telephone sends the notification to a short message service client via a short message service gateway. In still another embodiment, the IP telephone sends the notification to both instant messaging client and short message service clients.

MESSAGING SYSTEMS AND METHODS

Apparatus, methods, and machine-readable articles of manufacture improve reliability and scalability of a messaging system. In some embodiments, the system's configuration data and subscriber information are stored in a central repository of a core node, and replicated to one or more non-core nodes. Data replication may be performed in real-time or near real-time, periodically, sporadically, or otherwise. Nodes may rely on the replicated data to provide the system's subscribers and outside callers with services that do not involve updating of configuration or subscriber data. In this way, the non-core nodes may continue to process calls when the core node is unavailable. For example, the non-core nodes can route calls to the appropriate subscribers without relying on the core. As another example, the non-core nodes can take messages from callers when the core node is unavailable. The messages may be queued for posting and delivery when the core node becomes available. 1. A messaging system comprising:a core node configured to provide central repository services for storing system configuration and subscriber information for subscribers served by the messaging system, and to provide centralized administrative and subscriber access to the system configuration and subscriber information; anda plurality of non-core nodes, the plurality of non-core nodes comprising a first non-core node and a second non-core node, each non-core node of the plurality of non-core nodes being in communication with telephone switching equipment associated with said each non-core node, said each non-core node of the plurality of non-core nodes being configured as a platform running telephony user interface applications for processing telephone calls, at least the first non-core node of the plurality of non-core nodes being configured to provide a platform running voice user interface applications for processing the telephone calls;wherein:the core node and at least two non-core nodes of the ...

Electronic Message Aggregation and Sharing System and Apparatus

In one aspect of the invention, a communications device is described to include novel software for aggregating voice and other messages from various communications media and presenting the user with a display of same, ordered by medium, date of receipt, source etc. The software also comprises a user-friendly man-machine interface for forwarding the messages from one medium to another, including making such messages available to members of social websites. In a second aspect of the invention, a server computer is described, including software to receive, organize and store said messages in digital form, with the participation of the user's communication device in one mode and automatically without the participation of the user's device in another mode. The server comprises software that generates links to selected stored messages that the user can post on the Web. When such a link is opened by a web browser, the selected message is made available to the browser and the opportunity to display revenue-generating advertisements to all who access the message is simultaneously created. 1. An improved voicemail aggregation device for aggregating voicemails from different telephonic systems , comprising:At least two adapters, each adapted to facilitate navigation through the voicemail retrieval systems of a respective one of a corresponding at least two different telephone service providers;A server computer, connected to said adapters by a first hardware or software interface to receive retrieved voicemails and store the retrieved voicemails in digital audio form in memory, and connected to the Internet by a second hardware or software interface to provide access to registered clients, andSoftware installed on said server computer to handle access to the server via the Internet by said registered clients and for displaying on user terminals of said clients a list of stored voicemails including identifying information for each voicemail.2. The improved voicemail aggregation ...

AUTOMATIC RESPONSES TO INCOMING CALLS BASED ON USER ACTIVITY

An automatic response service supported on an application server that interoperates with an IMS (IP Multimedia Subsystem) core network is configured to dynamically generate responses to unanswered incoming telephone calls to a user's computing devices that are customized for the calling party based on monitored activities of the user, device capabilities and state, and related context. The automatic response service can monitor the user's interactions across a range of computing devices to identify a device with which the is actively engaged. Data from device registrations with the IMS core network can indicate current device capabilities and device state such as peripheral device configuration and network connectivity. Along with call data such as caller ID, the monitored user activities and device information enable the service to automatically respond to incoming calls on behalf of the user with information that is meaningful and contextually-relevant to the calling party. 1. A method for automatically generating a response to incoming telephone calls to one or more computing devices , the telephone calls carried over an IMS (Internet Protocol Multimedia Subsystem) network , the method comprising:receiving registration data from a registrar in the IMS network, the registration data describing registrations of the one or more computing devices to receive IMS network services;monitoring user interactions with each of the one or more computing devices to identify an active state of each of the one or more computing devices; andutilizing the identified active state and the registration data to dynamically generate a response to the incoming telephone call.2. The method of in which the registration data describes device state or device capabilities.3. The method of in which the response is provided using one of audio claim 1 , video claim 1 , or text-based message.4. The method of in which the response in an audio response using synthesized voice that is played to a ...

Message Backup Facilities

Message backup, in which a method initiates establishment of an active telephone call to a voicemail server of a telecommunications service, the voicemail server storing a voicemail message; receives an audio stream from the voicemail server during the active telephone call, the audio stream being part of the active telephone call, wherein the voicemail message is played back as part of the audio stream; initiates recording of at least a portion of the audio stream of the active telephone call, the portion of the audio stream comprising the voicemail message; and streams the portion of the audio stream from the computer system to a remote system. 1. A method comprising:initiating, by a computer system, establishment of an active telephone call to a voicemail server of a telecommunications service, the voicemail server storing a voicemail message;receiving an audio stream from the voicemail server during the active telephone call, the audio stream being part of the active telephone call, wherein the voicemail message is played back as part of the audio stream;initiating recording of at least a portion of the audio stream of the active telephone call, the portion of the audio stream comprising the voicemail message; andstreaming the portion of the audio stream from the computer system to a remote system.2. The method of claim 1 , wherein the streaming streams the portion of the audio stream from the computer system to the remote system as the portion of the audio stream is being received by the computer system from the voicemail server.3. The method of claim 1 , wherein the streaming streams at least some of the portion of the audio stream from the computer system to the remote system during at least a portion of the active telephone call.4. The method of claim 1 , wherein the streaming streams the portion of the audio stream in a telephone call to a phone number to which the voicemail message is to be shared.5. The method of claim 1 , wherein the remote system ...

SYSTEMS AND METHODS OF DISTRIBUTED SILO SIGNALING

The embodiments described herein recite a telephone communication system used for handling information such as messages, typically voice mail messages, and, more particularly, is directed to a system that provides distributed session initiation protocol (SIP) silos. Distributed SIP silos (DSS) is a Communications Application Platform (CAP) feature that maintains the site's call capacity even when a signaling server fails. DSS uses multiple non-redundant signaling servers to provide SIP signaling for the same set of media ports. Because there are multiple signaling servers providing signaling for the same set of ports, the failure of one signaling server only terminates the calls it was actively processing and once those calls have been cleaned up, all the available (non-suspended) ports in the configuration are available to the remaining signaling servers. 1. A computer-implemented method comprising:establishing, by a signaling server, a real-time transport protocol (RTP) session stream for a call between a media server and a remote endpoint using a port;receiving, by the signaling server from a host server, a command to end a call;transmitting, by the signaling server to the media server, a command to release the port of the call;receiving, by the signaling server from the media server, an acknowledgement of the command to release the port of the call;transmitting, by the signaling server to the remote endpoint, a command indicating the call should end; andreceiving, by the signaling server from the remote endpoint, an ok message indicating the command indicating the call should end was received.2. The method of claim 1 , wherein the command to end the call contains the network interface unit identification (NIU id) claim 1 , primitive identification (Prim id) claim 1 , channel claim 1 , call tag claim 1 , and the port to terminate.3. The method of claim 1 , wherein the command to release the port of the call claim 1 , releases the port and returns the port to the ...

Systems and methods of distributed silo signaling

The embodiments described herein recite a telephone communication system used for handling information such as messages, typically voice mail messages, and, more particularly, is directed to a system that provides distributed session initiation protocol (SIP) silos. Distributed SIP silos (DSS) is a Communications Application Platform (CAP) feature that maintains the site's call capacity even when a signaling server fails. DSS uses multiple non-redundant signaling servers to provide SIP signaling for the same set of media ports. Because there are multiple signaling servers providing signaling for the same set of ports, the failure of one signaling server only terminates the calls it was actively processing and once those calls have been cleaned up, all the available (non-suspended) ports in the configuration are available to the remaining signaling servers.

SYSTEMS AND METHODS OF DISTRIBUTED SILO SIGNALING

The embodiments described herein recite a telephone communication system used for handling information such as messages, typically voice mail messages, and, more particularly, is directed to a system that provides distributed session initiation protocol (SIP) silos. Distributed SIP silos (DSS) is a Communications Application Platform (CAP) feature that maintains the site's call capacity even when a signaling server fails. DSS uses multiple non-redundant signaling servers to provide SIP signaling for the same set of media ports. Because there are multiple signaling servers providing signaling for the same set of ports, the failure of one signaling server only terminates the calls it was actively processing and once those calls have been cleaned up, all the available (non-suspended) ports in the configuration are available to the remaining signaling servers. 1. A computer implemented method comprising:establishing, by a signaling server, a first real-time transport protocol (RTP) session stream between a media server and a first remote endpoint using a first port;receiving, by the signaling server from a host server, an initiate operation identifying a destination address of a second remote endpoint and the first port identification (id);transmitting, by the signaling server to the second remote endpoint, a command to initiate a call with the second remote endpoint;transmitting, by the signaling server to the media server, a stop first port command identifying the first port id to stop the media session with the first remote endpoint;receiving, by the signaling server from the media server, an acknowledge command indicating the media session stopped; andestablishing, by the signaling server, a second RTP session stream between the first remote endpoint and the second remote endpoint.2. The method of claim 1 , further comprising:receiving, by the signaling server from the second remote endpoint, a bye command indicating the call should end.3. The method of claim 2 , ...

Secure Visual Voicemail

A method for managing voicemail messages for a visual voicemail system can include establishing a secure data session between a voicemail system and a mobile device. The voicemail system can receive a voicemail message that is directed to a voicemail account associated with a voicemail subscriber. The voicemail system can generate a notification message and can send the notification message to the mobile device that is associated with the voicemail account that received the voicemail message. In response to the notification message, the mobile device can generate and send a first request for voicemail message header information. The voicemail system can send the requested voicemail message header information to the mobile device and, in response, receive a second request for at least one voicemail message. The voicemail message can send at least a portion of the at least one voicemail message to the mobile device.

VOICEMAIL PROXY SERVER

Methods and systems directed to retrieving voicemails from a voice mailbox server. In particular embodiments, a mailbox server may receive a notification from the voice mailbox server and connect to the voice mailbox server providing the credentials of a client device, and pull new voicemails for storage at the mailbox server. In particular embodiments, mailbox server periodically polls voice mailbox server for new voicemail messages. In particular embodiments, a client device polls or receives notification of new voicemails, and transmits a downloaded message to the mailbox server. 1. A method comprising: wherein each of the one or more voice messages comprise information identifying a second user who sent the voice message to the first user,', 'wherein at least one of the conversation threads comprises at least one interaction between the first user and the second user using a different communication channel, and', searching a database of conversation threads, each conversation thread comprising a plurality of participants, for a conversation thread between the first user and the second user;', 'if a matching thread is identified, then adding the voice message to the thread; and', 'if a matching thread is not identified, then creating a new thread associated with the first user, and adding the voice message to the new thread., 'wherein the adding comprises, for each of the one or more voice messages], 'adding one or more voice messages of a first user to one or more conversation threads,'}2. The method of claim 1 , further comprising:receiving a notification from a voice mailbox associated with the first user of a new voice mailbox state;connecting to the voice mailbox; anddownloading any new voicemails for the first user.3. The method of claim 1 , further comprising:downloading the one or more voice messages from a client device associated with the first user.4. The method of claim 1 , further comprising:periodically polling a voice mailbox associated with the ...

PROACTIVELY OBTAINING A VOICEMAIL PILOT NUMBER FOR A USER EQUIPMENT ON A TELECOMMUNICATIONS NETWORK

The disclosed implementations include a method performed on a telecommunications network. A Telephony Application Server (TAS) can receive a first message associated with an operation unrelated to a voicemail service, where the first message is associated with a user equipment (UE) on the telecommunications network. The TAS can send a second message to a home subscriber server (HSS) in response to the first message, where the second message includes a request for a voicemail pilot number. The TAS can receive a third message from the HSS in response to the second message, where the third message includes the voicemail pilot number. A voicemail service is thus proactively enabled with the voicemail pilot number stored at the TAS. 1. At least one non-transitory computer-readable storage medium storing instructions to be executed by at least one processor , wherein execution of the instructions cause a system of a telecommunications network to: 'wherein the first message is associated with a user equipment (UE) on the telecommunications network;', 'receive, by a Telephony Application Server (TAS), a first message associated with an operation unrelated to a voicemail service,'} 'wherein the second message includes a request for a voicemail pilot number;', 'send, by the TAS, a second message to a home subscriber server (HSS) in response to the first message,'} 'wherein the third message includes the voicemail pilot number;', 'receive, by the TAS, a third message from the HSS in response to the second message,'}store the voicemail pilot number at the TAS; andenable the voicemail service based on the voicemail pilot number stored at the TAS.2. The computer-readable storage medium of claim 1 , wherein the first message is a registration message to register the UE with the telecommunications network.3. The computer-readable storage medium of claim 1 , wherein the first message is a registration message of a refresh procedure to periodically re-register the UE with the ...

System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through digital sound files

A system and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories is disclosed. In particular, the system and method include the ability to deploy voice services through a digital sound file. The system and method access personalized information and generate personalized markup documents from the personalized information. The personalized markup document is used to generate a sound file that is made available to a subscriber of the voice service, for example, through an e-mail or by posting to a web site.

Multimedia mail system

Method for voice message reminding based on home gateway

本发明涉及语音留言领域，具体涉及一种基于家庭网关的语音留言提醒方法，呼叫用户通过与家庭网关相连的话机或服务器在家庭网关设置提醒时间，并将语音留言存储于家庭网关，到提醒时间时，家庭网关控制所述话机振铃，家庭网关用户摘机后，播放语音留言。在不增加硬件成本的情况下，通过家庭网关软件的优化，提供一种语音留言提醒的新业务，将语音留言与闹钟业务结合，为阅读障碍或视力不佳用户提供一种备忘闹钟的新选择。在有效的降低使用者费用的前提下，还能定时给阅读障碍或视力不佳用户等特殊人群提供语音留言提醒。

Multiple node messaging system wherein nodes have shared access to message stores of other nodes

A distributed messaging system comprises a first node including a first messaging platform and a first voice file, wherein the first messaging platform is provided with read/write access to the first voice file. In addition, the system includes a second node having a second messaging platform and a second voice file, and having read/write access to the second voice file. The first messaging system is further provided with read only access to the second voice file, and the second messaging system is further provided with read only access to the first voice file.

Distributed voice processing system

본 발명에 따른 분산 음성 처리 시스템은 등시성 망으로 접속된 두 개 이상의 음성 처리 장치(50A, 50B)를 포함한다. 본 발명의 바람직한 실시예에서, 이 망은 비동기 전송 모드(Asynchronous Transfer Mode: ATM) 교환기(80) 및 적절한 ATM 연결부(82A, 82B)를 포함한다. 각 음성 처리 장치는 전화 채널(15), 시분할 다중(Time-Division Multiplex: TDM) 버스(54), (음성 인식, 음성 응답 기능 등과 같은) 음성 자원(55), ATM 어댑터(58)를 통해 전화망(5)에 접속된 전화 인터페이스 유닛(52)을 포함함으로써 ATM 망을 통해 통신하도록 한다. 동작을 보면, 호(call)는 제 1 음성 처리 장치의 라인 인터페이스에 수신되어, 제 1 음성 처리 장치의 TDM 버스 상에 올려질 수 있다. 호는 이어서 ATM 어댑터에 의해 TDM 버스를 떠나서 ATM 망을 따라 제 2 장치의 ATM 어댑터로 경로 배정되는데, ATM 어댑터는 호를 이 제 2 장치의 TDM 버스 상에 올려놓는다. 그 다음, 호는 TDM 버스에 접근할 수 있는 제 2 장치의 음성 자원에 의해 처리됨으로써 호가 제 1 음성 처리 장치의 라인 인터페이스 및 제 2 음성 처리 장치의 음성 자원에 의해 처리되도록 한다. The distributed speech processing system according to the present invention includes two or more speech processing devices 50A and 50B connected by an isochronous network. In a preferred embodiment of the present invention, this network comprises an Asynchronous Transfer Mode (ATM) exchange 80 and appropriate ATM connections 82A, 82B. Each voice processing device is connected to a telephone network through a telephone channel 15, a time-division multiplex (TDM) bus 54, a voice resource 55 (such as speech recognition, voice response function, etc.), an ATM adapter 58, and the like. The telephone interface unit 52 connected to (5) is included so as to communicate via the ATM network. In operation, a call may be received at the line interface of the first voice processing device and placed on the TDM bus of the first voice processing device. The call then leaves the TDM bus by the ATM adapter and is routed along the ATM network to the ATM adapter of the second device, which puts the call on the TDM bus of this second device. The call is then processed by the voice resource of the second device that has access to the TDM bus so that the call is processed by the line interface of the first voice processing device and the voice resource of the second voice processing device.

Procedure for relocating subscriber in voice mail system

Telephone communication system

The present invention provides a distributed architecture that includes multiple voice processing units (16-24). A voice processing unit (16) is designated as a home voice processing unit for a subscriber's messages. An incoming call or access by a subscriber from a central office (30) is preferentially switched to the home VPU (16) by a digital switching system (14) under the control of a master control unit (10). If the master control unit 10 determines that all lines to the home voice processing unit (16) are busy or the voice processing unit is otherwise unavailable, the master control unit causes the digital switching system (14) to switch the call to another or remote voice processing unit. The remote voice processing unit then handles the calls by either locally storing a message or retrieving a message from the home voice processing unit storage over an internal massage bus. If a message is stored remotely and the home voice processing unit is processing the subscriber request, the home voice processing unit can access the remote message over an internal message bus or the master control unit can switch the call routing through the digital switching system to the remote voice processing unit for processing of the remote message and return the digital switching system routing to the home voice processing unit when finished with the remote message. Each voice processing unit (16-24) stores both remote and home messages locally on local disc storage units. The master control unit (10) stores subscriber related information such as the home voice processing unit for each subscriber and the location of each message for that subscriber. Communication between the master control unit and the voice processing units is over an internal network. A hot standby master control unit (12) is provided to take control of the system in the event that the primary master control unit fails.

Smart internodal transfer for subscriber access in multinode voice messaging systems

Method for providing smart, internodal transfer for subscriber access which enables a subscriber who inputs a subscriber access number at a node in a multinode voice messaging system which is different from the subscriber's home node, i.e., the node which supports the subscriber's personal mailbox, to perform the subscriber's personal mailbox transactions without having to place a second call to reach the home node and without having to re-enter mailbox identification and password information once the home node is reached. An embodiment of the invention includes the steps of: (a) identifying calls received at a node which is not the home node, the home node being the node which supports a personal mailbox session requested by the subscriber; (b) transferring information relating to the call such as subscriber mailbox identification and subscriber access type to the home node via a data path; (c) transferring the subscriber call to the home node; and (d) identifying calls received at the home node by such step of transferring to continue the subscriber's personal mailbox access session.

Methods and systems allowing access to a messaging platform through a visited messaging platform

Methods and systems to provide a particular subscriber of a messaging system with access to a selected messaging platform (SMP) by making a call to a pil ot number from a line number other than a line number of the subscriber. The ca ll is routed to the SSP serving the line number from which the call originated. Based on the use of the pilot number, the SSP receives instructions from an intelligent network element (INE) to route the call to a messaging platform serving the line number from which the call originated. If the messaging platform receives a backout indicator in the call, then the messaging platfo rm provides a backout notice to the SSP. The SSP engages in an exchange with th e INE so as to result in the SSP obtaining a selected number from the particul ar subscriber and providing the selected number to the INE. The selected number is used by the INE to obtain an address for the SMP. The INE then instructs the SSP to route the call to the address for the SMP.

METHOD OF REDIRECTING COMMUNICATION TO AT LEAST ONE MESSAGE DEPOSIT SERVER

La présente invention concerne un procédé de redirection d'une communication vers au moins un serveur de dépôt de messages choisi au préalable, lors du transfert d'une communication en cours d'établissement d'un premier terminal vers un second terminal, le transfert étant réalisé au moyen d'un premier message de signalisation comportant une valeur représentative d'un nombre de transfert de la communication dite champ de renvoi, le procédé étant tel qu'il comporte des étapes d'affectation au champ de renvoi du premier message de signalisation d'une première valeur supérieure ou égale à un seuil, le seuil correspondant à une valeur à partir de laquelle le transfert d'une communication n'est pas autorisé par le réseau, d'émission du premier message de signalisation vers le second terminal, et à la réception d'un message indiquant un échec d'établissement de la communication avec le second terminal en réponse au premier message de signalisation, d'affectation au champ de renvoi d'un second message de signalisation d'une seconde valeur inférieure au seuil, et d'émission du second message de signalisation vers le au moins un serveur de dépôt choisi. L'invention concerne également un serveur et un terminal comprenant un dispositif adapté pour la mise en œuvre du procédé selon l'invention. The present invention relates to a method of redirecting a communication to at least one previously chosen message deposit server, during the transfer of a call being established from a first terminal to a second terminal, the transfer being realized by means of a first signaling message comprising a value representative of a transfer number of the so-called return field communication, the method being such that it comprises steps of assignment to the return field of the first signaling message a first value greater than or equal to a threshold, the threshold corresponding to a value from which the transfer of ...

Method for reducing the cost of handling incoming/outgoing phone calls

A method and system for reducing the cost of handling incoming/outgoing calls are disclosed. A plurality of communication centers deployed in a different geographical region and granted permission to use the receiving and transmitting infrastructure of a corresponding service provider are employed. A default communication center (33) routes incoming/outgoing calls associated with a given subscriber to a distant communication center via an optimal path (35) through the infrastructure of each of said service providers. The optimal path (35) is selected after comparing the transmission time and cost of call for a plurality of possible communication paths.

Voice mail system and method of inter-voice mail system communication

A method of exchanging voice mail messages between voice mail systems is disclosed. A voice mail system employing the method is also disclosed. The method comprisesestablishing a message exchange session between a first and second voice mail system. Information about features offered at each system is exchanged between the systems. Using this information the features that are common to both systems are determined. Thereafter, message data used only by features common to both systems is exchanged.

Closed-loop command and response system for automatic communications between interacting computer systems over an audio communications channel

A computationally efficient method for recognizing audio signals includes generating a plurality of known discrete Fourier transforms (DFTs), each known DFT being generated from a different specific audio signal, receiving an audio signal, generating at least one unknown DFT from the audio signal received, and comparing the at least one unknown DFT generated from the audio signal received, with the known DFTs, to identify the audio signal that was received based on a best match of the unknown DFT to one of the known DFTs. A system for recognizing an audio signal is described. Methods for enabling two computing devices to communicate using audio signals are described. The methods involve a plurality of known discrete Fourier transforms (DFTs), each known DFT being generated from a different specific audio signal, receiving an audio signal.

Region-wide messaging system and methods including validation of transactions

Methods and systems are disclosed that allow for the exchange of voice mail messages between different VMSs of different service providers and/or in different networks by the transmission of such messages through a data network using a standard protocol of the data network. Methods and systems also are disclosed that validate message transactions among subscribers receiving regional messaging services over the PSTN. The subscribers are located in different geographic areas and may be provided their voice, facsimile or data messaging services by different companies. The present invention validates passing messages (data) among customers of potentially different companies located in different areas by assessing the validity of the transaction in light of a number of conditions, including applicable regulatory or business conditions.

Method for migrating or altering a messaging system

A method for changing or migrating a voice messaging system comprises the steps of creating a new version of a mailbox for at least one user; and using the new version for a period of time before removing an old version of the mailbox. Significantly, the change or migration is effected such that there is substantially no system interruption. The changes may include making a software upgrade; moving a logical or physical device from a first location to a second location or from a first computer system to a second computer system; and making a change from a first version of the application to a second version. The migration may be a complete migration in which all devices are migrated or a partial migration in which only selected devices are migrated. Once the change or migration begins, any new inputs or calls to a device are routed first to the new application and, if the new application is not yet ready to receive the input, then to the old application. Alternatively, the sequence may be reversed and the new input calls may be noted first to the old application and then to the new application.

Communication system and voice message processing method used in communication system

According to one embodiment, a communication system includes a plurality of voice mail apparatuses which include mailboxes corresponding to a plurality of telephone terminals, and record a voice message transmitted to any one of the plural telephone terminals in a mailbox corresponding to the telephone terminal and a file server which is connected to each of the plural voice mail apparatuses via a network and includes a plurality of common mailboxes to be used in common with the plural voice mail apparatuses, wherein each of the plurality of voice mail apparatuses include a controller which transfers the voice message to the file server via the network in order to record the voice message in any one of the common mailboxes, when there is a request to record the voice message.

Network-based multimedia communications and directory system and method of operation

A communications system (10) is provided which comprises a plurality of network hubs (12), (14), and (16). Network hubs (12), (14), and (16) are interconnected through a communications network (18). The system (10) interconnects messaging systems (24), (26), (28), (30), (32), (34), (36), (40), (42) and (44) having disparate capabilities and using disparate communications protocols. The network hubs use numbers of connection processors (52) and (54) to interact with the messaging systems. A hub database (68) and message store (58) are used to store control information and messaging information within the network hubs. A network processor (60) is used to interact with other hubs within the communications system (10). A message router (72), connection manager (74), data replicator (76), and an administrative event manager (78) are used to control the operations of the hub in processing a message. A management server (64) and a event processor (70) are used by communications system (10) to manage the internal operations of each of the network hubs. The network center (37) contains a customer computer interface system (167) and an interactive voice response system (169) to allow user interaction with information provider databases (39), a customer service system (161), a message tracking system (163), a billing system (159), and a HelpLine system (157). The network center (37) contains a master database (151) that is used to synchronize the databases stored in each of the network hubs (12), (14), and (16).

Systems and methods for originating and sending a voice mail message to an instant messaging platform

Systems and methods for originating and sending a voice mail message to an instant messaging platform. One particular system includes a voice mail service adapted to receive a voice mail message and information associated with a recipient subscriber, request an instant messaging address associated with the recipient subscriber's information, and encode the voice mail message for transmission to an instant messaging platform. The system also includes an associated database adapted to provide the voice mail service with an instant messaging address associated with the recipient subscriber's information. Further, the system includes an instant messaging platform adapted to receive the encoded voice mail message from the voice mail service. Also, the system includes a network in communication with the voice mail platform and the instant messaging platform, wherein the voice mail platform transmits the encoded voice mail message to the instant messaging address, and the network routes the encoded voice mail message to the instant messaging platform.

Methods, systems, and computer program products for providing voicemail routing information in a network that provides customized voicemail services

Methods, systems, and computer program products for providing voicemail routing information in a network that provides customized voicemail services are disclosed. According to one method, a voicemail routing query is received at an advanced voicemail routing node, where the query includes at least one parameter associated with a voicemail transaction. Based on at least one query parameter, voicemail routing information may be determined that identifies a voicemail server and a voicemail service from among a plurality of voicemail servers, where at least some of the voicemail servers provide different services. A voicemail routing query response may then be generated including the determined voicemail routing information.

Multiple visual voicemail mailboxes

A network device may include a memory to store an aggregate database. The aggregate database may store aggregate voicemail message information, the aggregate voicemail message information including voicemail message information associated with a first device number and voicemail message information associated with a second device number. The network device may include a receiver to receive, over a network, updated voicemail message information associated with the first device number and stored in a first database different from the aggregate database, and to receive, over the network, updated voicemail message information associated with the second device number and stored in a second database different from the first database and the aggregate database. The network device may include a processor to update the aggregate voicemail message information stored in the aggregate database based on the received updated voicemail message information associated with the first device number and based on the received updated voicemail message information associated with the second device number. The network device may include a transmitter to send the updated aggregate voicemail message information to a user device associated with the first device number.

IP handset-based voice mail notification

A system and method that notifies the receipt of a voicemail message at an IP telephone using one or more of instant messaging and short message service. A preferred embodiment of the invention provides an IP telephone that prepares a notification regarding the receipt of a voicemail message. In one embodiment, the IP telephone queries the availability of an instant messaging client via an instant messaging presence server, and forwards the notification to the instant messaging presence server if the instant messaging client is available. In another embodiment, the IP telephone sends the notification to a short message service client via a short message service gateway. In still another embodiment, the IP telephone sends the notification to both instant messaging client and short message service clients.

Message service system network

MESSAGE SERVICE SYSTEM NETWORK Abstract This invention relates to business communication systems and, in particular, to a message service system network that interconnects a plurality of message service systems and provides a voice mail message transfer capability between voice mail message service systems. The voice mail message transfer is performed as a computer-to-computer data file transfer operation over high speed data lines. The data file consists of the digitally encoded and compressed voice mail message to which is appended the message sender's name and telephone number as well as the message recipient's telephone number.

Voice mail network

In a processing system distributed over a large geographic area, data are transferred from one system to another by a combination of as needed basis and a continually executing background utility. To transfer voice mailboxes and voicemail processing to a newly installed or under-utilized system, a communication network is established between at least one source system and a destination system. The migration function is activated on the destination system by specifying one or more migration ranges of mailboxes. When a call is received for one of the mailboxes in the migration range(s), if the destination system does not have the mailbox information in its database, a query is sent to the source system to retrieve the mailbox information which is stored at the destination system. Messages are retrieved from the source system by the destination system using remote play capabilities. The background migration utility sequences through mailboxes in the specified migration range(s) and transfers all mailbox information which has not yet been transferred by queries. When the background utility is finished, the migration function can be deactivated and the mailboxes on the source system can be deleted when all of the voice messages of the migrated mailboxes have expired.

Customized, billing-controlled call bridging system

Method and apparatus for providing customized, billing-controlled call bridging services through a bridging node which includes a node interface for connection through incoming and outgoing telephone trunks to a carrier switch of a public switched network, an audio peripheral for recording, playing, and analyzing audio signals, and a node controller for controlling operation of the node interface and the audio peripheral.

Voice mail network

A voice mail or messaging network is provided using a hub architecture. The hubs (40, 42, 44) provide a communication path between different voice mail systems (48, 50, 58), and translate the messages from the format of the transmitting voice mail system into the format of the receiving voice mail system. The hubs reduce the memory requirements of the voice mail systems composing the network by storing a directory containing the addresses of all users on the network.

Voice message system and method

A method and system forwards voice messages from a sender to a receiver through a network. A voice-mail device records a phone number of a receiver and a voice message of a sender within a digital file. The voice message and phone number are encapsulated within an e-mail, which is forwarded through a network to another voice-mail device that acts as a gateway. The e-mail is opened to obtain the phone number of the receiver and the voice message, and the phone number of the receiver is dialed to deliver the voice message to the receiver via a telephone network.

Methods and apparatus to obtain voice messages

Methods and apparatus to obtain voice messages are disclosed. One example method includes receiving at a mobile device an indication to access voicemail, determining if visual voicemail is available, and initiating a call to a voicemail system in response to determining that visual voicemail is unavailable.

Method and apparatus for improved calling access

A system for providing a prepaid calling account with associated message mailbox. The calling account (20) may allow prepaid telephone access using the calling account, access to a message mailbox (50) associated with the calling account, and retrieval of messages, paid for out of the same calling account. Further, a prepaid calling account has at least two account access identifications, one identification allowing a remote party to add funds to the account and another access identification allowing a cash back option so that funds may be transferred. A user of a message mailbox is enabled to originate a call (40) with a call originating out of the message mailbox carrying a caller-id number indicating the message mailbox. Further, a message in the mailbox may have associated with it funds placed on deposit that are used to pay for access to the message and for returning a call associated with the message.

System and method for private addressing plans using community addressing

A network hub system (200) is connected to a communications cloud (18) as well as messaging systems (202), (204), (206) and (208). A public access port (212) interacts with a public virtual messaging system (202a). A private access port (214) interacts with a private virtual messaging system (202b). Address translation tables are used to provide for identification of members of messaging communities which allow for the implementation of virtual private networks connected to hub system (200) and other hubs.

Smart internodal transfer for subscriber access in multinode voice messaging systems

Method for providing smart, internodal transfer for subscriber access which enables a subscriber who inputs a subscriber access number at a node in a multinode voice messaging system which is different from the subscriber's home node, i.e., the node which supports the subscriber's personal mailbox, to perform the subscriber's personal mailbox transactions without having to place a second call to reach the home node and without having to re-enter mailbox identification and password information once the home node is reached. An embodiment of the invention includes the steps of: (a) identifying calls received at a node which is not the home node, the home node being the node which supports a personal mailbox session requested by the subscriber; (b) transferring information relating to the call such as subscriber mailbox identification and subscriber access type to the home node via a data paths (c) transferring the subscriber call to the home node; and (d) identifying calls received at the home node by such step of transferring to continue the subscriber's personal mailbox access session.

Routing short message

一种方法和在移动通信系统中实现该方法的设备，该系统中短消息可以在实际信令中发送，提供短消息服务的一个或多个短消息服务中心(SMSC1、SMSC2、SMSC3、SMSC4)连接到该移动通信系统。在移动台(MS)发出的短消息中包含一个由用户提供的，与所需服务相关联的标识符。基于该标识符，在连接到移动通信系统的数据库(DB)中进行数据库搜索，该数据库包含与用户可用的短消息服务相关联的标识符和相关路由寻址信息。将该消息发送给根据数据库搜索得到的路由选择地址。这样，用户提交的短消息可以寻路到所需的短消息服务中心，而不需要用户直接参与路由选择。

Communication system having unified messaging

COMMUNICATION SYSTEM HAVING UNIFED MESSAGING Abstract Unified messaging is a concept that provides for a single electronic mailbox for different types of messages. The mailbox can be on a user's host computer, PBX, PC, etc., and the user has consistent facilities available to originate, receive and manipulate messages. Messages can be translated from one media to another for reception, and a single message may be composed of parts that use different native media. The message recipient has a single controllable point of contact where all messages can be scanned and/or viewed.

Enhanced wide area audio response network

An apparatus and method for providing enhanced wide area audio response services including a central controller (40) connected through a public network (16) to a plurality of audio peripherals (20a, 20b) which are distributed over a wide area to receive and originate telephone calls to receive, store and forward audio signals, the central controller (40) providing error notification services to operator personnel, providing utility grade service to the audio peripherals (20a, 20b), and utilizing Dialed Number Identification Service (DNIS) methods for identifying various applications, such as voice messaging, audio text, and remote information provider accessing:

Voice messaging platform as intelligent peripheral

A voice messaging platform utilizes resources from remote intelligent peripherals within the network system. The voice messaging platform preferab ly includes a voice mail module, an internal controller, and an internal storag e device. Preferably, the voice mail module allows the voice messaging platfor m to provide a full feature voice mail system for the users wherein the voice mail module is configured to store incoming messages, play stored messages, play outgoing messages, place outgoing calls, and the like. The internal controller preferably directs the voice messaging platform to detect differe nt types of resources available to the voice messaging platform from the remote intelligent peripherals. Further, the internal controller also directs the voice messaging platform to find addresses corresponding to each of the remo te intelligent peripherals within the network system. Preferably, the internal storage device stores the type of resource available from the remote intelligent peripherals and their respective addresses. By locating and utilizing resources from remote intelligent peripherals, the voice messaging platform is capable of incorporating additional features by merely introduci ng remote intelligent peripherals that provide functionality for these addition al features. The voice messaging platform does not need to be modified to introduce additional features for users. Preferably, additional features are capable of being added to a service area without changing or modifying every voice messaging platform within this service area. As a result, the voice messaging platform improves scalability within the network system.

Closed-loop command and response system for automatic communications between interacting computer systems over an audio communications channel

A system and method for enabling two computer systems to communicate over an audio communications channel, such as a voice telephony connection. Such a system includes a software application that enables a user's computer to call, interrogate, download, and manage a voicemail account stored on a telephone company's computer, without human intervention. A voicemail retrieved from the telephone company's computer can be stored in a digital format on the user's computer. In such a format, the voicemail can be readily archived, or even distributed throughout a network, such as the Internet, in a digital form, such as an email attachment. Preferably a computationally efficient audio recognition algorithm is employed by the user's computer to respond to and navigate the automated audio menu of the telephone company's computer.

Methods and systems for voice and video messaging

Methods and systems for voice and video messaging are provided here. In some embodiments a method for voice and video messaging may include establishing a telecommunication session with a calling device associated with a first user in response to an indication that a call request from the calling device directed to a called identifier associated with a second user failed, providing to the calling device an option to leave a video message and an option to leave an audio message, receiving a selection from the calling device indicating the selection of the option to leave a video message, disconnecting the established telecommunication session, and receiving a video message from the calling device.

Enhanced wide area audio response network

Method and apparatus for providing customized, billing-controlled call bridging services through a bridging node which includes a node interface for connection through incoming and outgoing telephone trunks to a carrier switch of a public switched network, an audio peripheral for recording, playing, and analyzing audio signals, and a node controller for controlling operation of the node interface and the audio peripheral.

Multiple node messaging system wherein nodes have shared access to message stores of other nodes

A distributed messaging system comprises a first node including a first messaging platform and a first voice file, wherein the first messaging platform is provided with read/write access to the first voice file. In addition, the system includes a second node having a second messaging platform and a second voice file, and having read/write access to the second voice file. The first messaging system is further provided with read only access to the second voice file, and the second messaging system is further provided with read only access to the first voice file.

Method for building a sub-network in a distributed voice messaging system

Method for building a sub-network for a distributed Voice Messaging System that can be initiated from any of the nodes in the sub-network. For the distributed application to work, all the nodes in the network being created must be identified, numbered, and a map of the network distributed to all Voice Messaging System nodes. Advantageously, the inventive method enables logically independent sub-networks of Voice Messaging Systems to co-exist in the same physical LAN. An embodiment of the present invention is a method for building a sub-network of nodes in a communication network, the method including the steps of: (a) identifying nodes to be included in the sub-network; (b) gathering node configuration information from the nodes identified; (c) resolving node configuration information conflicts among the nodes in the sub-network; (d) create a subnetwork map; (e) distributing the sub-network map to the nodes in the sub-network; and (f) synchronizing the nodes in the sub-network.

Managing visual voicemail from multiple devices

A network device may include a memory to store a database including voicemail message information associated with a voicemail mailbox, a transmitter, and a receiver. The transmitter may send a notification to each of a plurality of communication devices, the notification including an indication of a number of new voicemail messages in the voicemail mailbox, an indication of a total number of voicemail messages in the voicemail mailbox, and an identifier of a most recent voicemail message in the voicemail mailbox, where each of the plurality of communication devices uses the notification signal to determine whether to request a list of voicemail messages. The receiver may receive, from one of the communication devices in response to the notification, a request for the list of voicemail messages associated with voicemail message information stored in the database. The transmitter may sends, to the one of the plurality of communications devices, the list of voicemail messages.

Message service system network

This invention relates to business communication systems and, in particular, to a message service system network (101, 141, 130) that interconnects a plurality of message service systems (110, 150) and provides a voice mail message transfer capability between voice mail message service systems. The voice mail message transfer is performed as a computer-to-computer data file transfer operation over high speed data lines. The data file consists of the digitally encoded and compressed voice mail message to which is appended the message sender's name and telephone number as well as the message recipient's telephone number.

System and method for real-time, personalized, dynamic, interactive voice services for property-related information

A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services relating to subscriber property, including information derived from on-line analytical processing (OLAP) systems. More specifically, the invention relates to a system and method that enable personalized delivery of property-related information in real-time, via natural language voice communication with a voice-enabled terminal device.

Voice mailbox address management system

A system for accessing multimedia mailboxes and messages over the internet and via telephone

A unified messaging system that provides a multimedia mailbox. The system allows a subscriber to access stored multimedia messages, such as voicemail messages, facsimile messages, combined voice and facsimile messages and video messages, not only through a public switched telephone network using a telephone but also over a data network, such as the Internet or an intranet, using a personal computer. The system provides voicemail access over the telephone network, indicating message number, etc. with the ability to play messages to the telephone user as desired. For text type messages, such as facsimile and e-mail, the system converts the text into speech and plays the speech to the telephone user. The system allows a personal computer user to obtain the data network access using an Internet browser. The browser is used to access a home page of the system and get information about the messages stored, and is used to download (get) and play the messages at the personal computer via data streaming in the case of a voice or video messages or view the messages in the case of text type messages, such as facsimile and e-mail. The user can also perform the other typical messaging functions over the data network connection that are provided for telephone access, such as viewing a message list, saving and deleting messages, group list administration and other administration tasks.

Multi-system network addressing

MULTI-SYSTEM NETWORK ADDRESSING ABSTRACT OF THE DISCLOSURE Storage locations, such as voice mailboxes are addressed on a plurality of widely distributed host systems, connect via a network, by defining logical domains each of which may include storage locations on more than one host system. The domains are defined by address tables which indicate which host systems provide ranges of address locations. Transfer of data between domains is simplified by the use of translation tables. One type of translation table is an alias table which has entries containing a range in the originating domain, a new domain and a starting point for a range in the new domain, thus defining a one-to-one correspondence between the ranges in the two domains. Another translation table is a gateway table which defines a gateway to a new domain when an input address has characteristics matching a prefix, number of digits, or both, of an entry in the gateway table. Upon finding the closest possible match in the gateway table, the portion of the input address after the prefix, if any, is used as the address in the new domain.

Integrated message service system

This integrated message service system provides a user (T100) both with an indication of which of a plurality of message service systems (110, 120) contain unretrieved messages and access to these unretrieved messages. This is accomplished by the serving telephone switching system (100) maintaining a translation memory (102) that indicates both the type of message services assigned to each user (T100) and the location of unretrieved messages in the assigned message services. The translation memory is updated every time a user (T100) creates a new message or accesses a previously stored message. The serving telephone switching system (100) forwards all unretrieved messages from all the message service systems (110, 120) to a user (T100) when the user has accessed any one of the messages service systems (110, 120). This eliminates the need for a user to access all assigned message service systems to retrieve messages.

Multimedia mail system

A multimedia mail system utilizes an analog telephone network and interconnects processors at a voice mail center and a text mail center, and provides data/voice transmit/receive mode selectors between the analog telephone network and the paired voice mail center and text mail center and between the analog telephone network and paired voice mail terminal and text mail terminal so that voice and text data can be switched during communication to provide a consolidated voice mail/text mail communication system.

Communication system and voice message processing method used in communication system

According to one embodiment, a communication system includes a plurality of voice mail apparatuses which include mailboxes corresponding to a plurality of telephone terminals, and record a voice message transmitted to any one of the plural telephone terminals in a mailbox corresponding to the telephone terminal and a file server which is connected to each of the plural voice mail apparatuses via a network and includes a plurality of common mailboxes to be used in common with the plural voice mail apparatuses, wherein each of the plurality of voice mail apparatuses include a controller which transfers the voice message to the file server via the network in order to record the voice message in any one of the common mailboxes, when there is a request to record the voice message.

System and method for private addressing plans using community addressing

A network hub system (200) is connected to a communications cloud (18) as well as messaging systems (202), (204), (206) and (208). A public access port (212) interacts with a public virtual messaging system (202a). A private access port (214) interacts with a private virtual messaging system (202b). Address translation tables are used to provide for identification of members of messaging communities which allow for the implementation of virtual private networks connected to hub system (200) and other hubs.

Distributed network applications platform architecture

A system and methods that allow local access of data residing and processed on remote messaging system computers is provided. In an illustrative implementation, a plurality of messaging systems having host computers coupled to network interface units (NIUs) act as messaging system nodes (MS Nodes). The NIUs of each of the MS Nodes are interconnected to form a wide area network (WAN) such that data may be freely communicated between the MS Nodes. An exemplary messaging system architecture comprises a host computer interconnected to a NW that, itself, is interconnected to telephone networks and to external computer networks. NIUs support a number of interfaces that allow the communication of data between the NIU and the host, and between the NIU and the external telephone and computer networks. In the distributed messaging system, a call originating from a local MS Node requesting data that resides on a remote messaging system may be transferred to the remote MS Node that has the requested data. The call is processed such that a local NIU accepts the call and communicates the call to a local host. The local host processes the call and determines that the data being requested resides on a remote host. The call is then passed back to the local NIU and transferred to the appropriate NIU using the WAN for processing by the appropriate remote host having the requested data.

Method and device for coordinating and controlling the operation of networks with an analog AMIS voice messaging system as a function of status signals of a session for message output

Automated telecommunication peripheral system

Method and apparatus for providing customized telecommunication services through a peripheral node (10) which in-cludes a node interface (32). for connection through incoming and outgoing telephone trunks to a carrier switch (20) of a public switched network (12), an audio response unit (34) for recording, playing, and analyzing audio signals, and a node controller (36) for controlling operation of the made interface (32) and the audio response unit (34).

Enhanced wide area audio response network

Apparatus and method to provide enhanced wide area audio response services through an enhanced wide area audio response network which includes a central controller and a plurality of audio peripherals distributed over a wide area, each audio peripheral being connected to telephone lines for receiving and originating telephone calls, converting received analog audio signals into digital representations, recording and storing digital representations, converting stored digital representations into analog audio signals, playing audio signals over connected telephone lines, and communicating with, including receiving commands from, the central controller over a Packet Switched Public Data Network (PSPDN), which controller is a highly reliable general purpose controller which offers utility grade service to each audio peripheral and utilizes Dialed Number Identification Service (DNIS) tables for various applications, including voice messaging, audio text, remote information provider accessing, and testing to provide error notification.

A mobile telecommunications unit and system and a method relating thereto

The present invention relates to a mobile telecommunications unit (10) and to a mobile telecommunications system. Storing means (9) are provided in the telecommunications unit(s) or in the telecommunications system for storing message information to be sent e.g. from one subscriber to another subscriber. Means are also provided for keeping address information of the receiver and event information for activation of the transmission to the relevant address at occurence of the relevant event. The invention also relates to a method for sending a message from a first mobile telecommunications unit wherein the message is stored in separate storing means either in the first mobile unit or in the network and wherein the message is sent to the given destination at occurrence of a given event.

Accessing audio telecommunications services via a video server

A video server 7 for use in a telecommunications network having an audio service 5 is described. The video server is operable to provide a user of the telecommunications network with video content and also to provide the user with audio content retrieved by the video server from the audio service. The audio service may, for example, be a voice mail service. Thus a user wishing to access their voice mailbox to retrieve voice mail messages may use their video phone to establish a video call with the video server, and the video server may then establish a voice call to the voice mail service to retrieve audio content, e.g. stored messages or announcements by the voice mail audio service. The video server may then route / relay the audio content from the audio service to the user along with video content generated by the video server, or received by the video server from another source, such as a video stream or a storage medium. The video content provided in conjunction with the audio content may be provided simultaneously with the audio content or at a different time. The video server may provide a videophone user with single point of access for retrieving videomail and voicemail messages via a visual user interface and the video server may obtain up to date information about received voicemails via short message service (SMS) alerts (fig.3) or via a data connection (9, fig.2) to the voicemail server.

Voice message transfer between a sender and a receiver

A method and system forwards voice messages from a sender to a receiver through a network. A voice-mail device records a phone number of a receiver and a voice message of a sender within a digital file. The voice message and phone number are encapsulated within an e-mail, which is forwarded through a network to another voice-mail device that acts as a gateway. The e-mail is opened to obtain the phone number of the receiver and the voice message, and the phone number of the receiver is dialed to deliver the voice message to the receiver via a telephone network.

Voice mail services in a multi-network telecommunications system

Voice mail services (20, 21), provided by one of a plurality of interconnected networks (2, 3) in a telecommunications system (1), including both fixed (2) and mobile telecommunication network (3), are made available to users (4, 12) of another of the networks (2, 3).

Method for transmitting a message in a paging exchanger with multi voice mailing system

가. 청구범위에 기재된 발명이 속한 기술분야 : 본 발명은 페이징 교환기(paging exchange system)에 밀결합된 음성우편장치(voice mailing system : VMS 이하 음성우편장치라 함)에 관한 것으로, 특히 페이징 교환기에 다수의 음성우편장치를 밀결합 하였을 시 그 음성우편 장치간에 메세지 전송방법에 관한 것이다. end. FIELD OF THE INVENTION The present invention relates to a voice mailing system (voice mailing system: referred to as a VMS or less) that is tightly coupled to a paging exchange system. The present invention relates to a method for transmitting a message between voice mail devices when the voice mail devices are tightly coupled. 나. 발명이 해결하고자 하는 기술적 과제 : 하나의 교환장치에 여러대의 음성우편장치가 밀결합 되어 상호간에 메세지 전송을 하는 경우 종래에는 가입자 관리서버와의 연동이 필요하며, 또한, 공중전화망 및 LAN을 이용하여 메세지를 전송해야 함으로 그 절차가 복잡하고, 속도가 느린 문제점이 있었다. I. Technical Problems to be Solved by the Invention: In the case where several voice mail devices are tightly coupled to a single exchange device to transmit messages to each other, a linkage with a subscriber management server is required. In addition, a public telephone network and a LAN are used. The procedure was complicated and slow because the message had to be sent. 다. 발명의 해결방법의 요지 : 본 발명은 다수의 음성우편장치가 밀결합된 페이징교환기에서 메세지 전송방법에 있어서; 상기 녹음된 메세지를 전송하고자 하는 제1음성우편시스템은 상기 페이징교환기에 밀결합된 데이터 링크를 통해 전송할 가입자 번호를 포함한 통화로 연결 요구신호를 전송하는 제1과정과, 상기 페이징교환기는 상기 통화로 연결 요구신호를 수신하고, 전송할 가입자 번호를 분석하여 그 해당 제2음성우편장치에 통화로 요구신호를 전송하는 제2과정과, 상기 두 음성우편장치들 간에 통화로가 형성되고, 상기 두 음성우편장치들 간에 메세지전송을 하는 제3과정과, 상기 두 음성우편장치들 간에 메세지 전송을 완료한 후 통화로를 종료하는 제4과정을 수행함을 특징으로 한다. All. SUMMARY OF THE INVENTION The present invention relates to a method for transmitting a message in a paging exchange in which a plurality of voice mail devices are tightly coupled; The first voice mail system for transmitting the recorded message transmits a connection request signal to a call including a subscriber number to be transmitted through a data link tightly coupled to the paging exchange, and the paging exchange transmits the call to the call. Receiving a connection request signal, analyzing a subscriber number to be transmitted, and ...

Dynamic concentration of announcement circuits

A system in which centralized announcement platforms are connected to host switches over dedicated trunks, and remote switches needing announcement services send a signaling message to a host switch requesting a connection to the announcement platform. A connection is then established between the host switch and the remote switch over a regular trunk, and the full connection is completed over a dedicated circuit between the host switch and the announcement platform. Announcement message ID and other information required by the announcement platform is coded in the available parameter fields of a signaling message. Less total circuits are required and redundancy is provided.

Mail center management system

A mail center management system includes a first network (2) accommodating a plurality of subscriber terminals (1-1 - 1-4) via lines, and a plurality of mail devices connected to the first network. Each of the mail devices, which has a device number and subscriber information about all the subscriber terminals, includes a storage medium for storing mails received from the subscriber terminals. A second network (4) connects the mail devices to each other and transfers the mails between the mail devices. Each of the mail devices includes a first part (62) for determining whether a request to transfer from a first one of the subscriber terminals to a second one of the subscriber terminals includes a subscriber number of the second one of the subscriber terminals or the device number of one of the mail devices together with the subscriber number. Further, each of the mail devices includes a second part (62-68) for storing, via the second network, the mail in the storage medium of one of the mail devices to which the first and second ones of the subscriber terminals are connected when the first means determines that the request includes no device number and for storing, via the first and second networks, the mail in the storage medium of one of the mail devices to which the second one of the mail devices is connected when the first means determines that the request includes the device number together with the subscriber number.

Messaging systems and methods

Apparatus, methods, and machine-readable articles of manufacture improve reliability and scalability of a messaging system. In some embodiments, the system's configuration data and subscriber information are stored in a central repository of a core node, and replicated to one or more non-core nodes. Data replication may be performed in real-time or near real-time, periodically, sporadically, or otherwise. Nodes may rely on the replicated data to provide the system's subscribers and outside callers with services that do not involve updating of configuration or subscriber data. In this way, the non-core nodes may continue to process calls when the core node is unavailable. For example, the non-core nodes can route calls to the appropriate subscribers without relying on the core. As another example, the non-core nodes can take messages from callers when the core node is unavailable. The messages may be queued for posting and delivery when the core node becomes available.

Exchange of information between interconnected voicemail systems

A voicemail message processing system (10) sends a voicemail message to a remote recipient on a remote voicemail system (14). In response, the remote voicemail system sends an acknowledge message containing information on the remote voicemail user. This information is stored for later use in addressing messages to the remote user, such as providing voice confirmations and address by name capabilities.

Modular adjunct processor

MODULAR ADJUNCT PROCESSOR Abstract A voice-mail system (10) is assembled from one (100) or more (100-102) programmable multi-function boards all of which are interchangeable and physically identical. The voice-mail system functionality is distributed, on a function-by-function basis, among the modules of the system, each one of which can perform any one or more, or all, of the requisite functions. One of the modules is designated a master module (100). Under program control, it specifies to all themodules which functions that module is to perform. Under program control, each of the modules responds to the specification by loading itself with requisite programs whose execution will result in the performance of the specified functions. No separate and distinct resource-management module is needed.

Systems and methods for providing enhanced voicemail services

A method for operating a mobile device to set a voicemail password directly from the mobile device includes providing the mobile device with a memory for storing a visual voicemail (VVM) application, an interface for receiving user input to the VVM application, and a transceiver for communication with a VVM system. The VVM application includes an option to create a voicemail password. The method further includes: receiving a selection of the option to create the voicemail password, creating the voicemail password based upon an input of a password string, generating a request that includes instructions to the VVM system to associate the voicemail password with a voicemail account, and transmitting the request to the VVM system.

Provision of telephony caller ID service via common instant communications clients

An approach is provided for supporting telephony services over a data network. A communication network establishes a voice session from a calling station to a called station associated with a user. A service platform, in communication with the communication network, obtains Caller ID information corresponding to the voice session, and determines an instant communication client of the user. The Caller ID information is transmitted over the data network to the instant communication client for display of the Caller ID information.

Procedure for relocating subscriber in voice mail system

Provisioning unified messaging system services

In a particular embodiment, a method includes providing a messaging service using a messaging system. The messaging system includes a centralized Internet Protocol switching network, an Internet access subsystem, a voice access subsystem, a mail subsystem and a storage subsystem. One or more of the subsystems may be coupled to the centralized Internet Protocol switching networks via a communication link integrated with and internal to the messaging system.

Telephonic voice message store and forward method having network address and voice authentication

Authentication of voice message recipient network addresses employs generating (102) and storing (104) a "network file" that includes "voice clips" and associated network addresses that are extracted from voice messages received across a network (10) from voice message systems (16, 18). A voice clip is the first one to three seconds of voice extracted from each received voice message. Over time, the network file will grow to contain multiple voice clips and associated network voice message addresses. When a voice message originator subsequently enters a recipient's network address (106), the originating voice message system searches (114) the network file for the network address, retrieves the associated voice clip (116), and plays it for the voice message originator to authenticate the recipient's network address. Voice authentication of a voice message originator entails encoding (134) into a "voice print file", original voice clips and associated network addresses received from positively identified voice message originators. Thereafter, when a questionable voice message is received (138), the voice message system extracts a new voice clip (142), generates a new voice print (144), and compares it with the original voice print associated with the voice message address (148). If the voice prints are substantially the same, the received voice message is annotated with an "authenticating" message (150).

System and method for improving delivery of messages to a messaging system

An improved system and method for delivering messages is provided. A message (18) is created by a messaging system (10) and then sent to a second message mailbox (16). When the second message mailbox (16) is full, the message (18) is then sent to a first message mailbox (14) for storage. The message (18) is later automatically sent from the first message mailbox (14) to the second message mailbox (16) when the second message mailbox (16) is no longer full.

Distributed data storage and delivery in a cellular telephone network

Procedures are disclosed for supporting roaming subscriber mobile station (18) access to stored subscriber data messages. In one aspect, a received subscriber data message is routed for storage and subsequent forwarding/retrieval, not to a "home" message center (20(1)), but instead to a message center (20(2)) either optimally positioned with respect to a current known location of the subscriber mobile station or associated with an initially receiving mobile switching center (30(1)). In another aspect, a mailbox (46) established for a given subscriber mobile station in the home message center is transferred (210), perhaps on a periodic basis, for storage in a local mailbox of a proximate message center within a cellular telephone network (10v) where the subscriber is currently roaming. In either case, the storing message center thereafter performs any requisite operations needed to facilitate message forwarding to or retrieval by the addressee subscriber mobile station.

Unified Messaging System and Method

The present invention relates to a unified messaging and communication system which is convenient and cost effective. This system advantageously combines or makes use of existing communication channels or networks. Part of the system and method relies on an intermediate leg of the distribution network being an INTERNET segment. Telephone communication is typically used for initial or final legs. Voice mail, E-mail, facsimiles and real time voice telephone communications are completed by the system. Telephone to telephone long distance communications use INTERNET between two commercial providers, with these commercial providers interacting seamlessly with conventional telephones, thereby making the system widely available to telephone subscribers.

Addressing in a voice mail system network

Voice mail services in a multi-network telecommunications system

Automated telecommunication peripheral system

Method and apparatus for providing customized telecommunication services through a peripheral node (10) which in-cludes a node interface (32). for connection through incoming and outgoing telephone trunks to a carrier switch (20) of a public switched network (12), an audio response unit (34) for recording, playing, and analyzing audio signals, and a node controller (36) for controlling operation of the made interface (32) and the audio response unit (34).

INTEGRATED MESSAGE SYSTEM.