19-12-2019 дата публикации
Номер: US20190387191A1
A gateway for location at a user premises is provided. Bother users and user devices are registered with the gateway which is provided by a service provider. Users access services, such as video streaming, on their user devices via the gateway. The gateway allows users to share content. The gateway collects information about the user's patterns of behaviour for the system provider, and can be used to directly obtain feedback from the users. 1. A method of remotely managing a gateway , the method comprising:generating, by the gateway, functionality reports; andsending, by the gateway, the functionality reports to a server of a service provider,wherein sending the functionality reports enables the server to utilize thefunctionality reports to provide remote management functions for technical support to the gateway.2. The method of claim 1 , further comprising receiving claim 1 , by the gateway claim 1 , a request for the functionality reports from the server.3. The method of claim 2 , wherein the request for the functionality reports comprises a request for the gateway to run a test script for a module of a plurality of modules comprised in the gateway claim 2 , and wherein a configuration file claim 2 , associated with the test script claim 2 , for the module is updated remotely on the gateway.4. The method of claim 1 , wherein generating the functionality reports comprises monitoring errors and warnings reported by a plurality of modules comprised in the gateway and monitoring resource usage of each module of the plurality of modules based on respective upper bound limits.5. The method of claim 1 , wherein the remote management functions include one or more of activation claim 1 , authorization claim 1 , setup claim 1 , configuration claim 1 , and software updates.6. The method of claim 1 , wherein the technical support is associated with one or more of: monitoring and diagnostic functions claim 1 , trouble management claim 1 , performance management claim 1 , and ...
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