07-04-2023 дата публикации
Номер: CN115935245A
Принадлежит:
The invention is suitable for the field of artificial intelligence, and provides a government affair hotline case automatic classification and distribution method, which comprises the following steps: S1, establishing a sample set and training a pre-training model; s2, traversing the sample set according to the trained pre-training model, and generating a case category related linked list and a department related linked list; s3, predicting a case category and a competent department with the highest probability of the sample by using the pre-training model, obtaining a case category enhancement vector and a department enhancement vector in combination with the case category correlation linked list and the department correlation linked list, and obtaining a case classification model and a department distribution model through training and parameter updating; and S4, obtaining input case content, processing through the case classification model and the department distribution model, and outputting ...
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