03-02-2022 дата публикации
Номер: US20220036424A1
Принадлежит:
Systems and methods for obtaining product information via a conversational user interface. The communication channel receives communication from a user, the intent and entities of which are deduced by the NLP. These are communicated by the fulfillment API to the knowledge engine which retrieves information that fulfills the intent. The information is communicated to the fulfillment API, which converts the intent into a response, which in turn is forwarded by the NLP to the communication channel, and back to the user. 1. A computer-implemented method for obtaining knowledge related to a product , the method comprising:receiving, by a communication channel, a communication from a user;deducing, by a natural language processor, an intent and one or more entities of the communication, the natural language processor having been trained with sample phrases, a definition of each intent, a definition of each entity, one or more workflows, and a context associated with each workflow;communicating, by a fulfillment API, the intent and the one or more entities to a knowledge engine;preparing, by the knowledge engine, one or more queries to fulfill the intent;retrieving, by the knowledge engine, information that fulfills the intent;communicating, by the knowledge engine, the information that fulfills the intent to the fulfillment API;converting, by the fulfillment API, the information that fulfils the intent into a response;forwarding, by the natural language processor, the response from the fulfilment API to the communication channel; andcommunicating, by the communication channel, the response to the user.2. The computer-implemented method of claim 1 , wherein the knowledge engine comprises a query engine and a knowledge base providing information about the product claim 1 , the method further comprising:receiving, by the query engine, the intent and the one or more entities from the fulfillment API;composing, by the query engine, a set of requests related to the intent and ...
Подробнее