24-01-2019 дата публикации
Номер: US20190027018A1
In some examples, artificial intelligence based service control and home monitoring may include ascertaining, from a monitoring tool, an alert related to operation of a device or service monitored by the monitoring tool, and generating, based on the alert, a support call that includes a phone call, an e-mail, a Short Message Service (SMS), and/or smart device notification to a support personnel. Based on an issue addressed in the alert, an incident ticket may be generated, and based on a response to the support call, and determination of a resolution to the issue addressed in the alert, the incident ticket may be modified to include the resolution. Further, a service level agreement may be analyzed, and based on an analysis of the alert, the support call, the incident ticket, and the service level agreement, metrics related to the resolution to the issue addressed in the alert may be generated. 1. An artificial intelligence based service control and home monitoring apparatus comprising: 'ascertain, from a monitoring tool, an alert related to operation of a device monitored by the monitoring tool or performance of a service monitored by the monitoring tool;', 'an alert analyzer, executed by at least one hardware processor, to'} 'generate, based on the alert, a support call that includes at least one of a phone call, an e-mail, a Short Message Service (SMS), or a smart device notification to a support personnel;', 'a support call generator, executed by the at least one hardware processor, to'} 'generate, based on an issue addressed in the alert, an incident ticket related to the alert;', 'an incident ticket generator, executed by the at least one hardware processor, to'} determine a resolution to the issue addressed in the alert, and', 'modify, based on the determined resolution to the issue addressed in the alert and a response to the support call from the support personnel, the incident ticket to include the resolution to the issue addressed in the alert; and, 'an ...
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