03-03-2022 дата публикации
Номер: US20220070311A1
Принадлежит:
A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of on-site maintenance between the first and second apparatuses based on the first and second information stored in the memory. 1. A maintenance support system , comprising:a network interface configured to communicate with a plurality of image forming apparatuses that are used by, and are to be maintained for, a plurality of users;a memory; and [ apparatus information about each of the plurality of image forming apparatuses,', 'usage information indicating a use state of each of the plurality of image forming apparatuses, and', 'contract information about contracts made with the users to provide maintenance services,, 'acquire, via the network interface, 'when an error occurs in one of the image forming apparatuses, determine a maintenance priority of the image forming apparatus based on at least one of the apparatus information, the usage information, and the contract information, and', 'record the determined maintenance priority in the memory., 'a processor configured to2. The maintenance support system according to claim 1 , whereinthe apparatus information indicates the number of errors occurred, a use state of a reused toner, a component lot number, the number of components of which service lives have been expired, and a last visit date by a maintenance person,the usage information indicates a month in which the image forming apparatus is most frequently used, a call occurrence rate of calls received from the user about the image forming apparatus, and the number of communication devices connected to the image forming apparatus,the contract ...
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