03-01-2019 дата публикации
Номер: US20190004890A1
Принадлежит:
Disclosed herein is method and system for handling issues in a computing environment. An issue template is generated by mapping problem statements of the issues with system log information of the computing environment. Critical features in the issue templates are determined based on natural language analysis of the issue templates and predetermined parameters associated with the issues. Further, one or more clusters of issues are created based on semantic similarity analysis of the critical features, and finally, a correlation map of various clusters is created to dynamically identify issue resolution scripts required for handling the issues. The present method facilitates automated mapping of an issue to corresponding problem statements and action scripts, thereby eliminating manual intervention associated with classifying and handling of the issues in the computing environment. 1103100. A method for handling one or more issues () in a computing environment () , the method comprising:{'b': 101', '104', '103, 'identifying, by an issue handling system (), a problem statement () associated with the one or more issues () from one or more tickets;'}{'b': 101', '107', '103', '106', '100, 'extracting, by the issue handling system (), system log information (), related to the one or more issues (), from a system logger () associated with the computing environment ();'}{'b': 101', '109', '104', '103', '107, 'generating, by the issue handling system (), one or more issue templates () by mapping the problem statement () of each of the one or more issues () with corresponding system log information ();'}{'b': 101', '110', '109', '211, 'determining, by the issue handling system (), one or more critical features () in each of the one or more issue templates () based on one or more Natural Language Processing (NLP) components and predetermined issue parameters ();'}{'b': 101', '114', '110', '112', '103, 'creating, by the issue handling system (), one or more clusters of issues () ...
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