Managing Incident Reports

The present disclosure describes methods, systems, and computer program products for managing incident reports can include receiving alert messages from multiple tenants and aggregating the alert messages into a reduced, correlated incident reports. For example, the method includes receiving, from a number of tenants, alert reports that represent at least one system alert incident associated with the tenants. The alert reports can be collected and analyzed for duplicate reports. The analysis for duplicate reports can include identifying a number of duplicate alert reports and correlating each identified duplicate alert reports into a correlated incident report. The correlated incident report can be aggregated into a summarized incident report for processing.

Method and system for generating a transport path through a software system landscape

Rechnersystem und verfahren zum bewirken von veränderungen in einer softwaresystemlandschaft

Rechnersystem und verfahren zum bewirken von softwarewartung in einer softwaresystemlandschaft

Verfahren und system zur generierung eines transportweges durch eine softwaresystemlandschaft

Metric for planned downtime

A metric of a system is monitored using a monitoring tool that receives an operation metric and a planned downtime metric that reflects whether the monitored system is currently in a planned downtime, the planned downtime metric received as another one of the multiple metric inputs. The operation metric and the planned downtime metric are combined into a processed operation metric for the monitored system.

Rechnersystem und verfahren zum bewirken eines einleitenden softwaredienstes in einem produktiven system einer softwaresystemlandschaft