24-02-2022 дата публикации
Номер: US20220059097A1
Принадлежит:
The computer receives a group of conversation data associated with the escalation node, identifies agent responses in the conversation data, and clusters them into agent response types. The computer identifies dialog state feature value sets for the conversations. The computer identifies feature value set associations with response types, and generates, Boolean expressions representing the feature value sets associated with each of the response types. The computer makes a recommendation to add to at least one child node for the escalation node, with the child node corresponding to one of the response types. The child node has, as an entry condition, the Boolean expression for the response type to which the child node corresponds. The child node has as an action, which according to some aspects, provides a response representative of the cluster of agent responses for the response type to which the child node corresponds. 1. A computer implemented method to modify a dialog system execution graph , comprising:receiving, by said computer, an execution graph including an escalation node;receiving, by said computer, conversation data for conversations associated with said escalation node;identifying, by said computer, agent responses in said conversation data and clustering said agent responses into response types;determining, by said computer, dialog state feature value sets for said conversations at said escalation node;identifying, by said computer, feature value set associations with said response types;generating, by said computer, for each response type, a Boolean expression representing the associated feature value sets; andmaking a recommendation, by said computer, to add to said execution graph at least one child node for said escalation node, said child node corresponding to one of said response types, wherein said at least one child node has, as an entry condition, the Boolean expression for the response type to which the child node corresponds, and wherein ...
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