ПОДДЕРЖАНИЕ АУДИОСВЯЗИ В ПЕРЕГРУЖЕННОМ КАНАЛЕ СВЯЗИ

Anrufbearbeitung mit Wechselwirkung.

Verfahren und Vorrichtung zur Verbindung von Teilnehmern einer Gruppe von Kommunikationsendgerätebenutzern

VORRICHTUNG UND VERFAHREN ZUM ERKENNEN UND ABSCHLIESSEN VON BETRÜGERISCHEN DIENSTEN

AUTOMATISCHES BLOCKIEREN VON IN EINEM AUDIO-DATENSTROM ENTHALTENEN SENSIBLEN DATEN

Vorliegend werden ein System, ein Verfahren und ein Computerprogrammprodukt zum automatischen Blockieren hörbarer, sensibler Daten offenbart. Eingehende Audiosignale werden in Text umgewandelt und auf sensible Informationen analysiert. Auf Grundlage der Erfassung sensibler Informationen aus einer Quelle wird ein Empfänger durch Blockieren am Empfangen der hörbaren sensiblen Informationen gehindert.

Sprachgesteuertes Wählsystem zum Verhindern des unberechtigten Gebrauchs einer Anrufumleitungsfunktion

Simultandolmetschen- System und Verfahren

Verfahren und Vorrichtung zur Verifizierung von Teilnehmern eines Mobiltelefonsystems

On establishing communication, the mobile telephone system requests a password from the caller. The caller then transfers a spoken password to the system. The system receives the password in speech recognition equipment which identifies the received speech. After identification, the password is checked against a password stored in advance. If these passwords agree, a signal is transferred to a home location register which in turn transfers a signal to the mobile telephone system that the call is allowed. The home location register can also transfer to the mobile telephone system regarding limitations in the rights of the telephoning party to communicate with other subscribers in the mobile telephone system or to telephone systems and/or services connected to the mobile telephone system. ...

Telecommunications terminal with automatic switching automatically connects from calling subscriber to terminal with unknown subscriber number using data from database

The telecommunications terminal (10) automatically connects from a calling subscriber to a telecommunications terminal (120) with an unknown telecommunications subscriber number using data for the terminal obtained by accessing a database (100). The terminal can be a telephone or fax machine connected to a fixed network or a mobile telephone. Database access can be initiated by operating one or more buttons on the terminal. Independent claims are also included for the following: a method of automatically switching from a calling terminal to a terminal to be called.

PRÜFUNG VON TELEKOMMUNIKATIONSEINRICHTUNGEN

Verfahren und Vorrichtung zum Bereitstellen von Konferenzen

System zur elektronischen Übermittlung von Audiosignalen mit Nachrichtenadresssteuerung durch den Anwender.

System zur elektronischen Übermittlung von Audiosignalen mit Nachrichtenadresssteuerung durch den Anwender.

Verfahren und Vorrichtung in einem Telekommunikationsnetz

TELEFONNETZ-DIENST ZUR UMWANDLUNG VON SPRACHE IN WAHLTÖNE

Speech recognition

A speech recognition system (in eg. in a mobile phone) stores an input signal from a microphone (100 or 102) in a first buffer (110) and generates a noise-reduced signal (134) in a second block (146) before selecting (140) which of the signals to send to a speech recognition engine (132). Aspects of the invention include the detection (120) and validation (130) of a trigger phrase or pass phrase (eg. hello phone) which, when spoken by an authorised speaker (identified by speaker verification), wakes up the speech recognition engine, with a time delay being applied to either signal stored in buffers (110) and (146) in order to synchronise them. This multi-phase process allows computationally intensive speech recognition to be automatically powered down between uses.

World wide web information retrieval system

Context sensitive, cloud based telephony

Speech-to-text conversion

VOICE-OPERATED SERVICE

Pattern matching method and apparatus

Computer network telephony

An arrangement for comparing subjective dialogue quality in mobile telephone systems

Relay for personal interpreter

A system for the automatic detection of a fraudulent transaction

A system compares a first sampled voice of a user with a subsequently sampled voice of a user of an identical identifier. A profile of user usage that is representative of the total number of different users of the associated identifier is determined. The profile of user usage is compared with a threshold for fraudulent use 208 and a fraud condition signal is generated in the event that the profile of user usage exceeds the threshold 214. If required, the fraudulent transaction is terminated 216. In a preferred embodiment, a fraud detection system is provided to provide a first level analysis of transactions, and to select only certain ones of the network transactions for voice sampling, which are those suspected of having a fraudulent characteristic.

Speech to text conversion

Speech categorization system

A speech categorization system includes first and second timers which generate first and second measured durations indicative of duration of selected higher and lower amplitude segments included in a voice message. A higher amplitude segment is classified in a first category when the first and second measured durations corresponding to the higher amplitude segment and an adjacent lower amplitude segment satisfy a classification test, and a counter counts the number of the higher amplitude segments classified in the first category Accented syllables in the higher amplitude segment are recognized to aid classification.

Captioned telephone service

Multiple platform voice processing system with optimized resource allocation

Transcription of text from computer voice mail

A speaker identification process can identify an enrolled speaker as a source of a computer voice mail message. responsive to the identification of the enrolled speaker, the computer voice mail message can be submitted to a speech conversion process in a speech recognition system. The speech conversion process can perform speech- to-text conversion of the computer voice mail message using speaker enrolment data corresponding to the identified enrolled speaker.

Relay for personal interpreter

Terminal device and communication control method

AUDIO DATA PROCESSING

Messaging system

Method and system for providing directory assistance

Text and speech conversion

Computer telephony integrated network

Service platform

Telephone transaction support system and telephone call connection control system

Voice processing system

Method, device, and system for electronic digital assistant for natural language detection of a user status change and corresponding modification

System and method of capturing, tracking, composing, analyzing and automating analog and digital interactions

SALES OFFICE TRANSACTION SYSTEM WITH SPRACHAUTHENTIFIZIERUNG

SYSTEM AND PROCEDURE FOR THE SUPPLY OF A MESSAGE-SUPPORTED COMMUNICATION INFRASTRUCTURE FOR AN AUTOMATED CALL CENTER ENTERPRISE

LANGUAGEPROCESSING SYSTEM AND PROCEDURE

INTERACTION WITH A DATA NETWORK WORK OF MEANS OF A TELEPHONE APPARATUS

IMPROVED PLANT AND FUNCTIONALITY FOR A CALL CENTER IN THE TELEPHONE NATURE

WITH LANGUAGE USER INTERFACE EQUIPMENT ELECTRONIC EQUIPMENT AND PROCEDURES IN ELECTRONIC EQUIPMENT FOR WOULD DRIVE THROUGH FROM LANGUAGE CONFIGURATIONS OF A USER INTERFACE

MEMORY OF DATA DURING A LANGUAGE SERVICE

PROCEDURE FOR THE USE OF LANGUAGE ANNOUNCEMENTS IN TELECOMMUNICATIONS CONNECTIONS

PROCEDURE FOR EXAMINING A SPEAKER

MEHRFACHMODALES TRANSMISSION OF NEWS RECALL SYSTEM WITH DIENSTAUTHORISIERER AND VIRTUAL ONE CUSTOMER DATA BANK

RE-USABLE MULTIPROTOKOLMETA ARCHITECTURE FOR VOICE OVER IP RENDITION

TELEPHONE NUMBER REGAINING SYSTEM AND PROCEDURE

SYSTEM AND PROCEDURE FOR THE USE OF A TELEPHONE SET FOR THE ACCESS TO INFORMATION IN A CALL CENTER

PROCEDURE AND COMMUNICATIONS NETWORK FOR THE FEE ACCOUNT FOR THE SPRACHTELEFONIE OF MEANS SPEECH RECOGNITION

PROCEDURE AND ARRANGEMENT FOR THE SPEAKER RECOGNITION IN A TELEPHONE EXCHANGE PLANT.

PROCEDURE FOR LEARNING SAMPLES FOR THE SPEAKING OR THE SPEAKER RECOGNITION

REPRESENTATION OF A COMPRESSED LIST FOR LANGUAGESTEERED USER INTERFACES

SYSTEM AND PROCEDURE FOR THE EXECUTION OF AN AUCTION OVER A COMMUNICATIONS NETWORK WORK

SYSTEM AND PROCEDURE FOR THE CODING AND FOR SENDING OF LANGUAGE DATA

METHOD SPOKEN FOR THE RECOGNITION OF ALPHANUMERIC CHARACTER STRINGS, THE OVER A TELEPHONE NETWORK

Telephone system, telephone, call forwarding method, and program

The present invention enables a user of a telephone as a forwarding destination to recognize a person from whom a call has been received when the call is forwarded from one telephone to another telephone. A first telephone (11) makes a call with another party. A second telephone (12) is a telephone to which the call is forwarded from the first telephone (11). A voice data acquisition means (13) acquires voice data of the other party in the call made by the first telephone (11). A voice recognition means (14) performs voice recognition of the voice data acquired by the voice data acquisition means (13), and generates text data. A forwarding destination text display means (15) displays the text data generated by the voice recognition means (14) to a user of the second telephone (12).

System and method for identifying unwanted communications using communication fingerprinting

A method for identifying communicators as wanted or unwanted based on messages from such communicators comprising receiving, by the data processing system, an inbound message from a communicator, comparing, by the data processing system, the inbound message to fingerprints stored in a database accessible to the data processing system, determining, by the data processing system, at least one match to the fingerprints, determining, by the data processing system, an identity of the communicator by determining whether and how likely the communicator is wanted or unwanted based on the at least one match to the fingerprints, and configuring, by the data processing system, handling of calls from the communicator based on the identity. system and method for identifying unwanted communications using communication fingerprinting ...

System and method for conducting an auction over a communications network

A SYSTEM AND METHOD FOR WIRELESS AUDIO COMMUNICATION WITH A COMPUTER

Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution

Interactive voice enabled email notification and alert system and method

Method and system for recognising a spoken identification sequence

Real-time transcription correction system

Simplified training of voice dialing systems

Method and apparatus for remote scheduling

Web site having an event creation element

Signaling protocol

Zero latency digital assistant

An electronic device can implement a zero-latency digital assistant by capturing audio input from a microphone and using a first processor to write audio data representing the captured audio input to a memory buffer. In response to detecting a user input while capturing the audio input, the device can determine whether the user input meets a predetermined criteria. If the user input meets the criteria, the device can use a second processor to identify and execute a task based on at least a portion of the contents of the memory buffer.

System and method for conducting an auction over a communications network

Method of and system for providing adaptive respondent training in a speech recognition application

Controlling navigation paths of a speech-recognition process

Test method

Method and system for the provision of internet-based information in audible form

System and method for funneling user responses in an internet voice portal system to determine a desired item or service

MULTI-PLATFORM CAPABLE INFERENCE ENGINE AND UNIVERSAL GRAMMAR LANGUAGE ADAPTER FOR INTELLIGENT VOICE APPLICATION EXECUTION

A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

METHOD AND APPARATUS FOR PROVIDING GEOGRAPHICALLY TARGETED INFORMATION AND ADVERTISING

A method of matching an utterance comprising a word to a listing in a directory using an automated speech recognition system by forming a word list comprising a selection of words from the listings in the directory; using the automated speech recognition system to determine the best possible matches of the word in the utterance to the words in the word list; creating a grammar of listings in the directory that contain at least one of the best possible matches; and using the automated speech recognition system to match the utterance to a listing within the grammar.

NOISE REDUCTION TECHNIQUES AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY

A data network telephony system (99) includes a router (410) connected to a DNT-capable data network (500) and a wireless transceiver (400) and adapted to operate the transceiver (400) by a two-way narrow-band, multiple-channel, real- time duplex radio protocol, and a plurality of portable computer-enhanced communicator units (100, 200, 300 and 600), including microphone and speaker apparatus (105 and 106), each adapted to communicate with the router (410) by the two-way real-time duplex radio protocol and to process DNT calls.

METHODS AND SYSTEMS FOR COMPUTER ENHANCED CONFERENCE CALLING

Methods and systems (fig. 1, item 100) for establishing a computer-enhanced conference call are disclosed. Methods and systems consistent with the present invention establish a computer-enhanced conference call between a plurality of users (Fig. 1, item 110), including an initiating user. A service center (Fig. 1, item 106) detects a computer-enhanced conference call event that was previously configured by the initiating user. Conference users associated with the computer-enhanced conference call event are thereafter contacted. After at least one response from the conference users is received, a conference call between the initiating user and the conference users is established based on the at least one received response. The service center also establishes a collaboration between the initiating user and conference users that are authorized to participate in the collaboration.

VOICE INVOKED CALL BLOCKING

A system and method for blocking unwanted telephone calls. The system uses voice recognition as the primary characteristic for blocking as opposed to a simple dial source number block. The system thus allows call blocking from any phone anywhere, since the dialing number is immaterial for the decision to block.

METHODS AND SYSTEMS FOR RENDERING VOICE MAIL MESSAGES AMENABLE TO ELECTRONIC PROCESSING BY MAILBOX OWNERS

... ²²²A method for execution by an owner of a mailbox in a voice mail system. The ²method comprises using an access device to access a voicemail message ²contained in the mailbox and entering a command instrumental in causing the ²voicemail message to be forwarded over a telephone network to a conversion ²entity. At the conversion entity, an electronic representation of the ²voicemail message is created and then the electronic representation of the ²voicemail message is rendered accessible to the owner of the mailbox, e.g., by ²sending an email message to a predetermined address. In this way, electronic ²representations of voicemail messages in a mailbox can be accessed by the ²owner of the mailbox using a device of choice, not necessarily the access ²device used initially to enter the command. Also, this functionality is ²achieved while allowing the voice mail system to remain a legacy voice mail ²system.² ...

CAPTIONED TELEPHONE SERVICE

... ²²²Captioned telephone are devices intended to provide text captions to persons ²needing assistance with telephone communications. Captioned telephones provide ²text by using the services of a relay interposed between the assisted user and ²the hearing user, the relay providing the captioning for the assisted user. ²While captioned telephone service can be delivered over a single telephone ²line, if the assisted user has two telephone lines available for the ²captioning service, additional features and advantages are possible in the ²delivery of captioned telephone service to the user.² ...

REMOTE POLICY ASSISTANT WITH PSTN/INTERNET INTER-WORKING FOR QOS AND ENABLED SERVICES

A system is provided for a remote user having access to a remote voice communication system at a first location to implement user-defined features in an integrated communications platform at a second location. The system includes a personal assistant (PA) for implementing user-defined features on the integrated communications platform, and an Internet-enabled appliance having a remote policy application (RPA) for communicating user authentication and location information to the personal assistant (PA) over the Internet. In response, the personal assistant (PA) establishes a voice connection over the Public Switched Telephone Network (PSTN) between said the integrated communications platform and the remote voice communication system thereby enabling remote access to the user-defined features.

IMPROVEMENTS IN OR RELATING TO INFORMATION PROVISION FOR CALL CENTRES

The invention provides for a voice platform to monitor a conversation between a call centre agent and a caller to identify any predetermined keywords or phrases used in the conversation therebetween. These keywords or phrases can then be used to interface into an existing knowledge management system in order to allow information from the system to be pushed to the agent, thus improving agent efficiency. In a preferred embodiment additional processing is provided which generates an information item score based in the detected keywords or phrases, and those information items with the highest scores are then pushed to the agent, by displaying shortcuts to the information to the agent in the form of a shortcut tree.

SYSTEM FOR TEXT ASSISTED TELEPHONY

An arrangement for providing captioned telephone service is provided which permits persons who are hard of hearing to receive captioning of their telephone communications as they need it. A personal interpreter/captioned telephone device (60) can dial a relay (42) on a second telephone line (64) while the assisted user if conversing with a hearing user over a first telephone line (34). The second telephone line connects to a relay which provides voice to text translation service and returns a text stream to the captioned telephone device.

SYSTEM FOR TEXT ASSISTED TELEPHONY

An arrangement for providing captioned telephone service is provided which permits persons who are hard of hearing to receive captioning of their telephone communications as they need it. A personal interpreter/captioned telephone device (60) can dial a relay (42) on a second telephone line (64) while the assisted user if conversing with a hearing user over a first telephone line (34). The second telephone line connects to a relay which provides voice to text translation service and returns a text stream to the captioned telephone device.

CONFERENCED VOICE TO TEXT TRANSCRIPTION

Presented are systems and methods for creating a transcription of a conference call. The system joins an audio conference call with a device associated with a participant, of a plurality of participants joined to the conference through one or more associated devices. The system them creates a speech audio file corresponding to a portion of the participant's speech during the conference and converting contemporaneously, at the device, the speech audio file to a local partial transcript. The system then acquires a plurality of partial transcripts from at least one of the associated devices, so that the device can provide a complete transcript.

RADIO TELEPHONE APPARATUS WITH VOICE ACTUATED DIALING

A radio telephone apparatus comprises a first converting means for converting human utterances into acoustic signals, second converting means for converting the acoustic signals into digital signals representing the human utterances, means for storing a plurality of different address data corresponding to a plurality of data of telephone numbers, means for comparing the digital signals with the address data, first selecting means for selecting address data of identical contents with the digital signals as a result of the comparison by said means for comparing, second selecting means for selecting a channel for broadcast of an origination signal and means for broadcasting the origination signal including at least the given data of telephone number corresponding to the address data selected by the first selecting means over the channel selected by the second selecting means.

ELECTRONIC AUDIO COMMUNICATION SYSTEM WITH USER CONTROLLED MESSAGE ADDRESS

... 223 ELECTRONIC AUDIO COMMUNICATIONS SYSTEM WITH USER CONTROLLED MESSAGE ADDRESS An advanced electronic telecommunications system is provided for the deposit, storage and delivery of audio messages to both user and non-users with limited access provided to the non-user under the control of the user. A Voice Message System (10) interconnects multiple private exchanges (12) of a subscriber with a central telephone office (22). Individual subscriber users may access the Voice Message System (10) through ON NET telephones (18) or OFF NET telephones (24). Selected non-users may be allowed access through the OFF NET telephones (24), the scope of the access of the selected non-users determined by a subscriber user. The Voice Message System (10) includes an administrative subsystem (60), called processor subsystem (62) and a data storage subsystem (64). The Voice Message System (10) enables the user to deposit a message in data storage subsystem (64) for automatic delivery to other addresses connected ...

VOICE ACTIVATED LANGUAGE TRANSLATION

A voice activated language translation system that is accessed by telephones where voice messages of a caller are translated into a selected language and returned to the caller or optionally sent to another caller. A voice recognition system converts the voice messages into text of a first language. The text is then translated into text of the selected language. The text of the selected language is then converted into voice.

METHODS AND SYSTEMS FOR AUTOMATIC FORWARDING OF COMMUNICATIONS TO A PREFERRED DEVICE

Methods and systems for routing a communication to a preferred device are disclosed. A service center consistent with the present invention is operable to receive information pertaining to a communication to a user from a calling party, and retrieve data corresponding to the user using the received information.The service center also determines a preferred device of the user based on the retrieved data, wherein the preferred device is one of a plurality of devices associated with the user. Thereafter, the service center ascertains whether the preferred device of the user requires a new mode of delivery, and routes the communication to the preferred device of the user based on the ascertaining.

EXCHANGE SYSTEM, TELEPHONE EXCHANGE APPARATUS, AND COMPUTER APPARATUS

... ▓▓▓▓ A personal computer having a speech recognition▓board and speech synthesis board are connected to a key▓service unit via a control information communication▓path and media information communication path. Upon▓executing an exchange service, it is checked if that▓exchange service uses media information. When the▓service uses media information, up and down channels▓are set on the media information communication path,▓and voice guidance and a voice dial signal for voice▓dialing are transferred via these channels, thus making▓the personal computer execute speech recognition▓required for voice dialing and a search process of a▓callee telephone number on the basis of the recognition▓result.▓ ...

ELECTRONIC COLLABORATION AND COMMUNICATION METHOD AND SYSTEM TO FACILITATE COMMUNICATION WITH HEARING OR SPEECH IMPAIRED PARTICIPANTS

An electronic communication method and system are disclosed. Exemplary methods can be used by hearing or speech-impaired participants in a conference, e.g., collaboration, environment to facilitate communication between conference participants.

System And Method For Identifying Audio Command Prompts For Use In A Voice Response Environment

A system and method for identifying audio command prompts for use in a voice response environment is provided. A signature is generated for audio samples each having preceding audio, reference phrase audio, and trailing audio segments. The trailing segment is removed and each of the preceding and reference phrase segments are divided into buffers. The buffers are transformed into discrete fourier transform buffers. One of the discrete fourier transform buffers from the reference phrase segment that is dissimilar to each of the discrete fourier transform buffers from the preceding segment is selected as the signature. Audio command prompts are processed to generate a discrete fourier transform. Each discrete fourier transform for the audio command prompts is compared with each of the signatures and a correlation value is determined. One such audio command prompt matches one such signature when the correlation value for that audio command prompt satisfies a threshold.

Apparatus and method for providing messages in a social network

A system that incorporates teachings of the present disclosure may include, for example, a server including a controller to receive audio signals and content identification information from a media processor, generate text representing a voice message based on the audio signals, determine an identity of media content based on the content identification information, generate an enhanced message having text and additional content where the additional content is obtained by the controller based on the identity of the media content, and transmit the enhanced message to the media processor for presentation on the display device, where the enhanced message is accessible by one or more communication devices that are associated with a social network and remote from the media processor. Other embodiments are disclosed.

Computerized medical self-diagnostic and treatment advice system including modified data structure

A system for providing computerized, knowledge-based medical diagnostic and treatment advice. The medical advice is provided to the general public over a digital network via interactive dialogue. Software authoring languages, interactive voice response and speech recognition are used to enable expert and general practitioner knowledge to be encoded for access by the public. “Meta” functions for time-density analysis of a number of factors regarding the number of medical complaints per unit of time are an integral part of the system. A semantic discrepancy evaluator routine along with a mental status examination are used to detect the consciousness level of a user of the system. A dynamic data structure is used to record and save new patient data over time. A symptom severity analysis helps to respond to the changing conditions. System sensitivity factors may be changed at a global level or other levels to adjust the system advice as necessary.

Retrieval and presentation of network service results for mobile device using a multimodal browser

A method of obtaining information using a mobile device can include receiving a request including speech data from the mobile device, and querying a network service using query information extracted from the speech data, whereby search results are received from the network service. The search results can be formatted for presentation on a display of the mobile device. The search results further can be sent, along with a voice grammar generated from the search results, to the mobile device. The mobile device then can render the search results.

Systems, methods, and media for determining fraud patterns and creating fraud behavioral models

Systems, methods, and media for analyzing fraud patterns and creating fraud behavioral models are provided herein. In some embodiments, methods for analyzing call data associated with fraudsters may include executing instructions stored in memory to compare the call data to a corpus of fraud data to determine one or more unique fraudsters associated with the call data, associate the call data with one or more unique fraudsters based upon the comparison, generate one or more voiceprints for each of the one or more identified unique fraudsters from the call data, and store the one or more voiceprints in a database.

Application infrastructure platform (aip)

Disclosed is an application infrastructure platform (AIP) having an application service provider (ASP) environment including multiple ASP systems providing application services to customers, and a common services environment including hardware and software and management systems providing to the ASP systems applications and integrated application, back-office, and management services used by the ASP systems in delivering their application services to their customers. In another aspect, the AIP is associated with a development and test bed environment which conducts product and service development and testing.

Voice recognition method and apparatus using model number lookup

A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for the non-unique product identifier, wherein the non-unique product identifies the product as a member of a defined product group: a product registration database including a plurality of different, non-unique product identifiers: a return policy storage that defines return policies for each of the non-unique product identifiers: and an arrangement that looks up a specific return policy for the non-unique product identified entered by the caller and provides information to the caller regarding return qualification for the product identified by the non-unique product identifier.

Method and an apparatus to disambiguate requests

A method and an apparatus to disambiguate requests are presented. In one embodiment, the method includes receiving a request for information from a user. Then data is retrieved from a back-end database in response to the request. Based on a predetermined configuration of a disambiguation system and the data retrieved, the ambiguity within the request is dynamically resolved.

Method and Apparatus for Automatically Building Conversational Systems

A system and method provides a natural language interface to world-wide web content. Either in advance or dynamically, webpage content is parsed using a parsing algorithm. A person using a telephone interface can provide speech information, which is converted to text and used to automatically fill in input fields on a webpage form. The form is then submitted to a database search and a response is generated. Information contained on the responsive webpage is extracted and converted to speech via a text-to-speech engine and communicated to the person.

On-Demand Call Blocking Service

In a telecommunication system configured to provide a connection between a caller and a callee via a telephone network, wherein the telephone network is configured to connect the caller and the callee, a method for allowing the callee to prevent the caller from establishing the connection with the callee. The method includes receiving an instruction from the callee to prevent the caller from establishing the connection with the callee and identifying a first telephone number associated with the caller. The method also includes preventing one or more phone calls from the first telephone number from being forwarded to a second telephone number associated with the callee.

Computer-Implemented System And Method For Providing Recommendations Regarding Hiring Agents In An Automated Call Center Environment Based On User Traits

A computer-implemented system and method for providing recommendations for hiring agents within a call center environment is provided. A list of candidates for hire as agents within a call center is maintained. A voice recording from each of the candidates is analyzed by measuring voice characteristics within the voice recording and by calculating a score for the voice recording based on the measured voice characteristics. A threshold is applied to the voice recording score. One or more of the candidates on the list of candidates for hire is retained when the voice recording score for that candidate satisfies the threshold. One or more of the candidates from the list is removed when the voice recording score for that candidate fails to satisfy the threshold.

Adaptive communications system

This invention allows a system to monitor how quickly and accurately the user is responding via the input device. The input device can be a mouse, a keyboard, their voice, a touch-screen, a tablet PC writing instrument, a light pen or any other commercially available device used to input information from the user to the PBCD. Information is displayed on the PBCD screen based on how quickly and accurately the user is navigating with the input device.

System and method for optimizing call flows of a spoken dialog system

A dialog manager for a spoken dialog system. A decision module selects a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow. A weighting module weights the path selection decision and is connected to a probability estimator for estimating the probability value that a given one of the plurality of paths is the best-performing path.

Enhanced voice conferencing with history

Techniques for ability enhancement are described. Some embodiments provide an ability enhancement facilitator system (“AEFS”) configured to enhance voice conferencing among multiple speakers. Some embodiments of the AEFS enhance voice conferencing by recording and presenting voice conference history information based on speaker-related information. The AEFS receives data that represents utterances of multiple speakers who are engaging in a voice conference with one another. The AEFS then determines speaker-related information, such as by identifying a current speaker, locating an information item (e.g., an email message, document) associated with the speaker, or the like. The AEFS records conference history information (e.g., a transcript) based on the determined speaker-related information. The AEFS then informs a user of the conference history information, such as by presenting a transcript of the voice conference and/or related information items on a display of a conferencing device associated with the user.

System, method and computer program product for extracting user profiles and habits based on speech recognition and calling history for telephone system advertising

A system, method and computer program product for providing targeted messages to a person using telephony services by generating user profile information from telephony data and using the user profile information to retrieve targeted messages.

Retrieval and presentation of network service results for mobile device using a multimodal browser

A method of obtaining information using a mobile device can include receiving a request including speech data from the mobile device, and querying a network service using query information extracted from the speech data, whereby search results are received from the network service. The search results can be formatted for presentation on a display of the mobile device. The search results further can be sent, along with a voice grammar generated from the search results, to the mobile device. The mobile device then can render the search results.

On-Demand Call Blocking Service

In a telecommunication system configured to provide a connection between a caller and a callee via a telephone network, wherein the telephone network is configured to connect the caller and the callee, a method for allowing the callee to prevent the caller from establishing the connection with the callee. The method includes receiving an instruction from the callee to prevent the caller from establishing the connection with the callee and identifying a first telephone number associated with the caller. The method also includes preventing one or more phone calls from the first telephone number from being forwarded to a second telephone number associated with the callee.

Event Management/Production of an Online Event Using Event Analytics

Various embodiments of systems, methods, and computer programs are disclosed for producing an online event. One embodiment is a method comprising: a conferencing system establishing an audio conference between one or more speakers and a plurality of listen-only viewers accessing the conferencing system via a communication network; the conferencing system presenting an event production user interface to an event producer, the event production user interface configured to enable the event producer to selectively control a viewer user interface presented to the listen-only viewers during the online event; obtaining analytics data associated with the online event; and during the online event, providing a production recommendation to the event producer in the event production user interface based on the analytics data.

Customer service system, method, and software program product for responding to queries using natural language understanding

The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system receives a query from a user and offers the user the option of having the system contact the user at a later time with an answer. If the user accepts the offer, the customer service system processes the query offline, including providing the query to a natural language understanding interpreter. The system uses the natural language understanding interpretation to determine if the user's query is in a database of frequently-asked queries. For each query in the database of frequently-asked queries, there is a predetermined response protocol. If the user's query substantially matches a query in the database, the IVR system contacts the user with an automated response in accordance with the predetermined response protocol for the query.

Computer-Implemented System And Method For Processing Caller Responses

A computer-implemented system and method for processing caller responses is provided. Scripts each including at least one block of dialogue are stored. Information is received from a caller during a call with an agent. A selection of a least one of the scripts is received from the agent based on the received information from the caller. The selected script is presented to the caller. A response is received from the caller. A direction of the call is changed. A further selection of one of the scripts is received from the agent based on the response from the caller. The further selected script is presented to the caller.

Method and Apparatus for Automatically Building Conversational Systems

A system and method provides a natural language interface to world-wide web content. Either in advance or dynamically, webpage content is parsed using a parsing algorithm. A person using a telephone interface can provide speech information, which is converted to text and used to automatically fill in input fields on a webpage form. The form is then submitted to a database search and a response is generated. Information contained on the responsive webpage is extracted and converted to speech via a text-to-speech engine and communicated to the person.

Multi-modal communications with conferencing and clients

A system and method for merging multi-modal communications are disclosed. The multi-modal communications can be synchronous, asynchronous and semi-synchronous. By way of a non-limiting example, at least two devices operating with varied modalities can be connected to a conferencing appliance. The conferencing appliance can integrate the differing modalities from the at least two devices by executing at least one of turn taking, conference identification, participant identification, ordering of interjections, modulation of meaning, expectation of shared awareness, floor domination and combination thereof.

System And Method For Processing Calls In A Call Center

A system and method for processing calls in a call center are described. A call session from a caller via a session manager and including incoming text messages of a verbal speech stream is assigned. The incoming text messages are progressively visually presented throughout the call session to a live agent on an agent console operatively coupled to the session manager. The incoming text messages are progressively processed through a customer support scenario interactively monitored and controlled by the live agent via the agent console. The incoming text messages are processed through automated script execution in concert with the live agent. Outgoing text messages are converted into a synthesized speech stream. The synthesized speech stream is sent via the agent console to the caller.

Electronic device and method of controlling the same

To achieve the objects of the present invention, according to an aspect of the present invention, an electronic device is provided which includes a communication unit, an output unit, and a controller that connects a call received through the communication unit, performs an automatic conversation operation to conduct an automatic conversation with a calling party, and selectively performs one of a first operation to terminate the call and a second operation to generate recognition information on the automatic conversation and to output the recognition information based on the automatic conversation.

Telephony system with a background recapitulation feature

A telephony system comprising means to establish an initial telephone call ( 1 ) between at least two initial telephone terminals ( 2, 3 ) characterized in that it further comprises: a call recording server ( 5 ) designed to record said initial telephone call ( 1 ), a speech to text engine ( 6 ) able to make a text transcription ( 9 ) of said initial telephone call ( 1 ), a providing mean ( 7 ) able to provide said text transcription ( 9 ) to a third telephone terminal ( 4 ).

Door-Knocking For Teleconferencing

A method for teleconferencing between a monitoring device and a user device includes establishing an audio channel connection between the user device and the monitoring device of a remote user; displaying an entry code on a display of the monitoring device; obtaining from a user of the monitoring device a verbal confirmation of the entry code; and, in response to receiving the entry code from the remote user, enabling a camera of the monitoring device. In response to the verbal confirmation, the entry code is sent to the remote user. Enabling the camera of the monitoring device establishes an audio-visual connection between the user device and the monitoring device.

System and method for automated agent assistance within a cloud-based contact center

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

System and method for automated scheduling using agent assist within a cloud-based contact center

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

System and method for speech-enabled automated agent assistance within a cloud-based contact center

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

SEMIAUTOMATED RELAY METHOD AND APPARATUS

A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls. 1. A communication system for enabling communication between an assisted user (AU) and a hearing user (HU) where the HU uses and HU communication device , the system comprising:an AU communication device including:a display;at least a first processor linked to the display; receiving an HU voice signal from the HU device;', 'providing the HU voice signal to an automated speech recognition (ASR) engine operated by the at least a first processor on the AU device;', 'generating first text captions corresponding to the HU voice signal using the ASR engine;', 'automatically determining whether the generated first text captions meet a first accuracy threshold;', 'when the first text captions meet the first accuracy threshold, presenting the first text captions via the display;', 'only when the first text captions fail to meet the first accuracy threshold:, 'a first memory having stored thereon software such that, when the software is executed by the at least a first processor, the at least a first processor generates text captions from speech data by ...

Bluetooth headset and voice interaction control thereof

Techniques for a personalized Bluetooth headset and a voice interaction control method thereof are described. According to one aspect of the present invention, the Bluetooth headset is caused to maintain a voice contact list. Each item in the voice contact list corresponds to a phone number associated with a set of audio data (e.g., a voice or a predefined audio). When a paired mobile device receives a call, the voice contact list is searched per the caller number. A corresponding audio is played back when an item is located in the voice contact list. As such a user of the Bluetooth headset knows who is calling and determines whether the call shall be answered or not.

SYSTEM AND METHOD FOR ESCALATION USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing. 1. A method for a cloud-based contact center software platform , the method comprising:receiving a communication from a customer;displaying text associated with the communication in a first field of a unified user interface on a device for an agent remotely located from the contact center;automatically analyzing the text to determine key terms associated the communication;automatically populating the key terms into a notes field of a call notes user interface; andescalating the communication to a supervisor for further action.2. The method of claim 1 , further comprising:querying one of a knowledgebase, a customer relationship management (CRM) platform/a customer service management (CSM) platform, and a database of customer-agent transcripts using the key terms; anddisplaying responsive results to the querying in a second field in the unified interface.3. The method of claim 2 , further comprising automatically populating query results into the notes field of the call notes user interface.4. The method of claim 3 , further comprising providing an editor in the call notes user interface to receive edits from the agent of the automatically populated key terms and query results.5. The method of claim 3 , wherein the populated key terms and query results form a call summary for use by the supervisor to understand reasons for the escalation.6. The method of claim 1 , further comprising highlighting the key terms in the unified interface.7. The method of claim 1 , further comprising:receiving the communication as speech;converting the speech ...

SYSTEM AND METHOD FOR SPEECH-ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing. 1. A method for automated services in a geographically-distributed cloud-based contact center , the method comprising:receiving, by the contact center, a speech communication from a customer;converting, by the contact center, the speech communication to text to perform inference processing on the text to determine a customer intent;automatically analyzing, by the contact center, the text to determine a subject of the speech communication and key terms associated with the subject;automatically parsing, by the contact center, a knowledgebase using the key terms for at least one responsive answer associated with the subject; andproviding, by the contact center, the solution to an agent in a unified interface during the communication with the customer.21. The method of , further comprising:querying a customer relationship management (CRM) platform/a customer service management (CSM) platform using the key terms; anddisplaying responsive results from the CRM/CSM in the second field in the unified interface.3. The method of claim 1 , further comprising:querying a database of customer-agent transcripts using the key terms; anddisplaying responsive results from the database of customer-agent transcripts in the second field in the unified interface.4. The method of claim 1 , wherein the method is performed in real-time as the customer communication progresses with the agent.5. The method of claim 1 , further comprising concurrently displaying to the agent the text in a first field of the unified interface and the solution in a second field of ...

Personal Voice-Based Information Retrieval System

The present invention relates to a system for retrieving information from a network such as the Internet. A user creates a user-defined record in a database that identifies an information source, such as a web site, containing information of interest to the user. This record identifies the location of the information source and also contains a recognition grammar based upon a speech command assigned by the user. Upon receiving the speech command from the user that is described within the recognition grammar, a network interface system accesses the information source and retrieves the information requested by the user. 1. A method , comprising:(a) receiving a speech command from a voice-enabled device, over a network, by a speech-recognition engine coupled to a media server by an interactive voice response application including a user-defined search, the speech-recognition engine adapted to convert the speech command into a data message, the media server adapted to identify and access at least one or more websites containing information of interest to a particular user, the speech-recognition engine adapted to select particular speech-recognition grammar describing the speech command received and assigned to fetching content relating to the data message converted from the speech command and assigned to the user-defined search including a web request, along with a uniform resource locator of an identified web site from the one or more websites containing information of interest to the particular user and responsive to the web request;(b) selecting, by the media server, at least one information-source-retrieval instruction stored for the particular speech-recognition grammar in a database coupled to the media server and adapted to retrieve information from the at least one or more websites;(c) accessing, by a web-browsing server, a portion of the information source to retrieve information relating to the speech command, by using a processor of the web-browsing server, ...

CUSTOMER CARE DATABASE CREATION SYSTEM AND METHOD

A live service agent is associated to a first service session, where the first service session facilitates a communication exchange associated with a user inquiry between user equipment and a first service resource. The first service session remains uninterrupted by the associating of the live service agent. A verbal exchange of the communication exchange between the user equipment and the live service agent is recorded in response to the associating of the live service agent, and a number of keywords are identified. To the extent that the verbal exchange yields a satisfactory response to the user inquiry and that the recording is dissimilar to other recordings of a solution database, the recording is stored in the solution database. Other embodiments are disclosed. 1. A method , comprising:joining, by a system comprising a processing system including a processor, a live, human customer service agent to a first interactive customer service session, wherein the first interactive customer service session facilitates a communication exchange between customer equipment and a first customer service resource associated with a customer inquiry, wherein the first interactive customer service session remains uninterrupted by the joining of the live, human customer service agent;recording, by the processing system, the communication exchange responsive to the joining of the live, human customer service agent to obtain a recording, wherein the communication exchange comprises a verbal exchange between the customer equipment and the live, human customer service agent;identifying, by the processing system, a plurality of keywords within the verbal exchange;determining, by the processing system, that the verbal exchange yielded a satisfactory response to the customer inquiry;determining, by the processing system, that the recording is dissimilar to other recordings of a solution database comprising a plurality of recordings of other verbal exchanges; andstoring, by the processing ...

SEMIAUTOMATED RELAY METHOD AND APPARATUS

A captioning method for presenting captions to an assisted user (AU) during communication with a hearing user (HU) where the assisted user uses a captioned device and the hearing user uses a hearing user's device to facilitate the communication, the captioned device including a display screen and a speaker for presenting captions and broadcasting the hearing user's voice signals, respectively, the method comprising the steps of during an ongoing call between the AU and the HU, using an automated speech recognition (ASR) engine to generate initial ASR captions associated with the HU's voice signal, assessing at least one caption quality factor associated with prior initial ASR captions generated during the ongoing call, delaying broadcast of HU voice signal to the AU and based on the at least one caption quality factor, adjusting a duration of the HU voice signal broadcast delay. 1. A method for captioning a hearing user's (HU's) voice during a call with an assisted user (AU) , the method comprising the steps of:(a) storing a plurality of HU voice profiles and associated voice models for each of a plurality of HU device identifiers in a voice recognition database;(b) subsequent to receiving an incoming call at an AU communication device;(c) identifying an HU device identifier associated with the HU device used to initiate the incoming call;(d) receiving HU voice signal during the call;(e) comparing the HU voice signal to HU voice profiles associated with the HU device identifier to identify a current HU voice profile associated with the HU voice signal;(f) selecting the voice model that is associated with the current HU voice profile as a current voice model;(g) using the current voice model to transcribe the HU voice signal to text;(h) presenting the text on a display screen of the AU communication device; and(i) repeating steps (d) through (h) to continually identify a current HU voice model and use the current voice model to transcribe.2. The method of further ...

INFORMATION RETRIEVAL USING NATURAL LANGUAGE DIALOGUE

Methods and systems which perform information retrieval using natural language dialogue for navigating an inventory of items are described. One example provides an information retrieval system to a user using natural language dialogue. The system comprises a user input receiving device, an output device, a database comprising an inventory of items, and a processor. The processor is configured to retrieve one or more items from the inventory of items using an iterative process by: in response to receiving from the user input receiving device a user input, identifying a subset of the inventory based on the user input. The processor is configured to automatically process the subset of items to determine a classification for distinguishing between items of the subset, to generate an enquiry for a user using the classification and to transmit the enquiry to the output device. The user input and/or the enquiry may use natural language. 1. An information retrieval system using natural language dialogue , the system comprising:a user input receiving device;an output device;a database comprising an inventory of items; and in response to receiving from the user input receiving device a user input;', 'identify a subset of the inventory based on the user input;', 'automatically process the subset of items to determine a classification for distinguishing between items of the subset;', 'generate an enquiry for a user, wherein the enquiry comprises a plurality of different values, value ranges or classes of the classification; and', 'transmit the enquiry to the output device, wherein at least one of the user input and the enquiry comprises natural language., 'a processor configured to retrieve one or more items from the inventory of items by2. The system of claim 1 , wherein both the user input and the enquiry for the user comprise natural language.3. The system of claim 1 , wherein the user input comprises natural language and wherein the processor is configured to interpret the ...

PERSONALIZED SUPPORT ROUTING BASED ON PARALINGUISTIC INFORMATION

Embodiments presented herein provide techniques for inferring the current emotional state of a user based on paralinguistic features derived from audio input from that user. If the emotional state meets triggering conditions, the system provides the user with a prompt which allows the user to connect with a support agent. If the user accepts, the system selects a support agent for the user based on the predicted emotional state and on attributes of the support agent found in an agent profile. The system can also determine a priority level for the user based on the score and based on a profile of the user and determine where to place the user in a queue for the support agent. 1. A computer-implemented method comprising:retrieving a set of audio recordings of each interaction between a support agent and each user in a set of users;extracting, from each audio recording, a set of paralinguistic features associated with each user;generating, based on the set of paralinguistic features, a score for each user that represents an emotional state of the user during the interaction with the support agent;determining an implicit customer-satisfaction level for each user interacting with the support agent based on the score;obtaining a set of explicit customer-satisfaction levels from the set of users corresponding to the interaction with the support agent;determining a customer-satisfaction attribute of the support agent based on each implicit customer-satisfaction level and the set of explicit customer-satisfaction levels; andgenerating a support agent profile for the support agent including the customer-satisfaction attribute.2. The computer-implemented method of claim 1 , further comprises: providing a survey to each user interacting with the support agent.3. The computer-implemented method of claim 2 , wherein the explicit customer-satisfaction level is based on the survey completed by the user after interacting with the support agent.4. The computer-implemented method of ...

Switching between speech recognition systems

A method may include obtaining first audio data originating at a first device during a communication session between the first device and a second device. The method may also include obtaining an availability of revoiced transcription units in a transcription system and in response to establishment of the communication session, selecting, based on the availability of revoiced transcription units, a revoiced transcription unit instead of a non-revoiced transcription unit to generate a transcript of the first audio data. The method may also include obtaining revoiced audio generated by a revoicing of the first audio data by a captioning assistant and generating a transcription of the revoiced audio using an automatic speech recognition system. The method may further include in response to selecting the revoiced transcription unit, directing the transcription of the revoiced audio to the second device as the transcript of the first audio data.

CALL MANAGEMENT SYSTEM AND ITS SPEECH RECOGNITION CONTROL METHOD

A speech recognition server has a speech recognition engine, and a mode control table to hold a speech recognition mode for each call. The speech recognition engine has a mode management unit to designate a speech recognition mode for a decoder, and an output analysis unit to analyze recognition result data speech-to-text converted by speech recognition. The output analysis unit designates the speech recognition mode for the mode management unit in accordance with result of analysis of the recognition result data speech-to-text converted by the speech recognition. The mode management unit designates the speech recognition mode for the decoder in accordance with the designation with the output analysis unit. Upon speech recognition of call data, it is possible to suppress hardware resource consumption while improve users' satisfaction. 1. A call management system for recording a call from an external line , performing speech-recognition , speech-to-text converting the call , and displaying text , comprising:a speech recognition server that performs speech recognition on recording data of call data, and outputs text data,wherein the speech recognition server has:a speech recognition engine that performs speech recognition on audio data and speech-to-text converts the data; anda mode control table that holds a speech recognition mode for each call,and wherein the speech recognition engine has:a mode management unit that designates a speech recognition mode for a decoder; andan output analysis unit that analyzes recognition result data, speech-to-text converted by the speech recognition,further wherein the output analysis unit designates the speech recognition mode for the mode management unit, based on the result of analysis of the recognition result data speech-to-text converted by the speech recognition,further wherein the mode management unit rewrites the speech recognition mode held in the mode control table based on the designation with the output analysis unit, ...

APPARATUS AND METHOD FOR PROCESSING VOICE SIGNAL AND TERMINAL

A voice signal processing apparatus includes: an input unit which receives a voice signal of a user; a detecting unit which detects an auxiliary signal, and a signal processing unit which transmits the voice signal to an external terminal in a first operation mode and transmits the voice signal and the auxiliary signal to the external terminal using the same or different protocols in a second operation mode. 1. A voice signal processing apparatus , the voice signal processing apparatus comprising:an input unit which receives a voice signal of a user;a detecting unit which detects an auxiliary signal; anda signal processing unit which transmits the voice signal to an external terminal in a first operation mode and transmits the voice signal and the auxiliary signal to the external terminal using the same or different protocols in a second operation mode.2. The voice signal processing apparatus according to claim 1 , wherein the auxiliary signal is a signal which is used to perform a voice recognition processing on the voice signal.3. The voice signal processing apparatus according to claim 1 , wherein the signal processing unit transmits the voice signal to the external terminal based on a handsfree profile (HFP) and transmits the auxiliary signal to the external terminal based on a Bluetooth low energy (BLE) in the second operation mode.4. The voice signal processing apparatus according to claim 1 , wherein the signal processing unit generates an integrated signal by combining the voice signal and the auxiliary signal in the second operation mode and transmits the integrated signal to the external terminal based on a handsfree profile.5. The voice signal processing apparatus according to claim 1 , wherein the detecting unit includes at least one of an in-ear microphone claim 1 , a bond conduction microphone claim 1 , a motion sensor claim 1 , and a gyro sensor.6. The voice signal apparatus according to claim 5 , wherein when the detecting unit is the in-ear ...

Integration of voip phone services with intelligent cloud voice recognition

Integration of VoIP phone services with Intelligent Cloud Voice Recognition for emergency services overcomes limitations of conventional residential telephone technology to inexpensively provide more useful and advanced residential telephone services. For example, in an embodiment, a communication method may comprise establishing a communications session between either a user device and a telephone system or between a user device and voice recognition system, if the communications session is between a user device and a telephone system, extending the communications session to include a voice recognition system, if the communications session is between a user device and a voice recognition system, extending the communications session to include a telephone system, providing voice or speech information to the voice recognition system from the user device, and performing at least one function with the voice recognition system based on the provided voice or speech information.

METHOD AND SYSTEM FOR PROVIDING CAPTIONED TELEPHONE SERVICE WITH AUTOMATED SPEECH RECOGNITION

Embodiments of the present invention are directed to methods for providing captioned telephone service. One method includes initiating a first captioned telephone service call. During the first captioned telephone service call, a first set of captions is created using a human captioner. Simultaneous with creating the first set of captions using a human captioner, a second set of captions is created using an automated speech recognition captioner. The first set of captions and the second set of captions are compared using a scoring algorithm. In response to the score of second set of captions being within predetermined range of scores, the call is continued using only the automated speech recognition captioner. In response to the score of second set of captions being outside of a predetermined range of scores, the call is continued using a human captioner. 1. A method for providing captioned telephone service , the method comprising:initiating a captioned telephone service call;during the captioned telephone service call, creating a first set of captions using a human captioner;simultaneous with creating the first set of captions using a human captioner, creating a second set of captions using an automated speech recognition captioner;comparing, after a predetermined period of time, the first set of captions and the second set of captions using a scoring algorithm;in response to the score of second set of captions being within predetermined range of scores, continuing the call using only the automated speech recognition captioner for the remainder of the predetermined period of time;in response to the score of second set of captions being outside of a predetermined range of scores, continuing the call using a human captioner for the remainder of the predetermined period of time;at the end of the predetermined period of time, returning to the comparing step.2. The method of claim 1 , in which the scoring algorithm utilizes confidence statistics from the automated ...

Telecommunication call management and monitoring system with voiceprint verification

A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

SYSTEMS AND METHODS FOR PREDICTIVE PERSONALIZATION AND INTELLIGENT ROUTING

Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing configurations transform and process, in real-time, vast amounts of member data to generate aggregated diagnoses and a member score specific to each member's household. The scores, among other things, are used to determine an identification of special needs and an appropriate advocate within the organization to route the member, and its account file containing real-time member and household level data. 1. A secure network for intelligently routing an organization's member to an organization representative , comprising:an authentication processor configured to authenticate the member using automatic number identification;a natural language processor configured to analyze spoken content of the member to determine an explicit need of the member; and generate an aggregate diagnosis score;', 'generate a member diagnosis score;', 'determine a diagnosis classification of the member, the diagnosis classification of the member being based on a comparison of the member score to the aggregate diagnosis score; and', 'determine a representative to route the member to, based in part on the determined specialized need of the member., 'a conversation management processor configured to2. The secure network of wherein the aggregate score is based on traits historically identifying members with ambiguous diagnoses.3. The secure network of wherein the member score is based on household data.4. The secure network of wherein the diagnosis classification of the member comprises a special needs classification.5. The secure network of wherein the comparison of the member score to the aggregate score comprises determining if the member score is outside of three standard deviations of the aggregate score.6. A method for intelligently routing a member of an ...

Multi-modal conversational agent platform

A method includes receiving data characterizing an utterance of a query associated with a tenant; providing, to an automated speech recognition engine, the received data and a profile selected from a plurality of profiles based on the tenant, the profile configuring the automated speech recognition engine to process the received data; receiving, from the automated speech recognition engine, a text string characterizing the query; and processing, via an ensemble of natural language agents configured based on the tenant, the text string characterizing the query to determine a textual response to the query, the textual response including at least one word from a first lexicon associated with the tenant. Related systems, methods, apparatus, and computer readable mediums are also described.

Telecommunication call management and monitoring system with voiceprint verification

A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

Method, device, and system for determining spam caller phone number

A method for determining a spam caller phone number is disclosed. The method may include obtaining N suspicious numbers in a call record set, wherein the N suspicious numbers are first N unknown numbers in a predetermined number of target call records that have the highest frequencies of appearance, determining whether a spam caller feature word recorded in a preset dictionary exists in keywords contained in a target call record of each suspicious number, and if a spam caller feature word recorded in the preset dictionary exists in keywords contained in the target call record of a suspicious number, determining the suspicious number to be a spam caller phone number.

METHOD AND APPARATUS FOR PROVIDING VOICE FEEDBACK INFORMATION TO USER IN CALL

A method for providing a voice feedback information to a user in a call is provided, including: acquiring a text information obtained by conducting a voice recognition on a voice information of the user; identifying a menu item to be jumped to according to the text information and multiple menu items of other party in the call, where the menu item to be jumped to is away from a present menu item by at least two levels; jumping to the identified menu item; where identifying the menu item to be jumped to includes: selecting a portion of menu items having a higher matching degree with the text information from the multiple menu items according to a predetermined information; identifying a menu item to be jumped to from the selected portion of menu items or a remaining portion of menu items. 1. A method for providing a voice feedback information to a user in a call , adapted to a computer equipment , comprising:acquiring a text information obtained by conducting a voice recognition on a voice information of the user;identifying a menu item to be jumped to according to the text information in conjunction with a plurality of menu items of other party in the call, wherein the menu item to be jumped to is away from a present menu item by at least two levels; andjumping to the identified menu item, and sending the voice feedback information that corresponds to the menu item and is to be provided to the user;wherein identifying the menu item to be jumped to according to the text information in conjunction with the plurality of menu items of the other party in the call comprises:selecting a portion of menu items from the plurality of menu items of the other party according to a predetermined information, where the portion of menu items are estimated to have a higher matching degree with the text information than a remaining portion of menu items in the plurality of menu items of the other party; if yes, identifying one of the at least one menu item as the menu item to be ...

Location-Based Responses to Telephone Requests

A method for receiving processed information at a remote device is described. The method includes transmitting from the remote device a verbal request to a first information provider and receiving a digital message from the first information provider in response to the transmitted verbal request. The digital message includes a symbolic representation indicator associated with a symbolic representation of the verbal request and data used to control an application. The method also includes transmitting, using the application, the symbolic representation indicator to a second information provider for generating results to be displayed on the remote device. 1. (canceled)2. A method comprising:receiving, at a first computer system, audio data associated with a verbal request from a user, the user associated with a computing device;converting, by the first computer system, the received audio data into a symbolic representation of content of the verbal request;generating, by the first computer system, an application identifier for a particular application to be launched on the computing device, the particular application indicated by the content of the verbal request; and launch the particular application installed on the computing device;', 'transmit a query to a second computer system that corresponds to the particular application, the query based on the symbolic representation of the verbal request;', 'receive a response to the query from the second computer system; and', 'present the response to the query through an interface of the computing device., 'transmitting the symbolic representation and the application identifier to the computing device, the symbolic representation and the application identifier when received by the computing device causing the computing device to3. The method of claim 2 , wherein:receiving the audio data associated with the verbal request comprises receiving a recording of the verbal request spoken by the user; andconverting the received ...

Detection of a Spear-Phishing Phone Call

A mechanism is provided for detection of a spear-phishing phone call. Responsive to an individual receiving a phone call, a determination is made as to whether the phone call has one or more identifiable traits from a set of identifiable traits that are identified as being associated with spear-phishing. Responsive to identifying that the phone call has one or more identifiable traits from the set of identifiable traits that are identified as being associated with spear-phishing, an associated weighted risk value for each of the identified traits associated with the phone call is identified from the set of identifiable traits. A total risk value is calculated using each weighted risk value associated with each identified trait associated with the phone call. Responsive to the total risk value exceeding a predetermined risk value, the individual is notified of the total risk value to enable the individual to take an appropriate action based on the total risk value. 1. A method , in a data processing system , for detection of a spear-phishing phone call , the method comprising:responsive to an individual receiving a phone call from a calling party, determining whether the phone call has one or more identifiable traits from a set of identifiable traits that are identified as being associated with spear-phishing, wherein the set of identifiable traits includes analysis of conversation being produced by the calling party following a known script;responsive to identifying that the phone call has one or more identifiable traits from the set of identifiable traits that are identified as being associated with spear-phishing, identifying an associated weighted risk value for each of the identified traits associated with the phone call from the set of identifiable traits;calculating a total risk value using each weighted risk value associated with each identified trait associated with the phone call; andresponsive to the total risk value exceeding a predetermined risk value, ...

AUTOMATED CALL ANSWERING BASED ON ARTIFICIAL INTELLIGENCE

A method of processing a telephone call from a calling party in order to determine the disposition of the call. Certain details of an incoming call or of the calling party are obtained by artificial intelligence conversations with the calling party, wherein the artificial intelligence communicates with the calling party automatically and independently. The artificial intelligence then determines how to process the call based on the certain details obtained during the conversations with the calling party along with separate call processing criteria that is provided to the artificial intelligence. Thus, the artificial intelligence can automatically determine to process the call by appropriately forwarding or not forwarding the call, providing a message or response to the calling party, taking a message from the calling party and appropriately forwarding it to the particular person, to voice mail, or to another person of the business entity, or disconnecting or terminating the call. 1. A method of processing a telephone call from a calling party in order to determine the disposition of the call , which comprises:receiving a telephone phone call from the calling party that is directed towards a particular person or business entity;obtaining certain details of the call or calling party by artificial intelligence conversations with the calling party, wherein the artificial intelligence communicates with the calling party automatically and independently;determining by the artificial intelligence how to process the call based on the certain details obtained during the conversations with the calling party along with separate call processing criteria that is provided to the artificial intelligence, so that the artificial intelligence can automatically determine to process the call by (a) forwarding the call to the particular person or to voice mail, or (b) forwarding the call to another person of the business entity or to a third party, or (c) providing a message or response ...

COMPUTATIONAL ASSISTANT EXTENSION DEVICE

An example method includes receiving, by a computational assistant executing at one or more processors of a mobile computing device and via a wireless link between the mobile computing device and an external device, a representation of audio data generated by a microphone of the external device, the audio data representing a spoken utterance detected by the external device; determining, by the computational assistant and based on the audio data, a response to the spoken utterance; and sending, by the mobile computing device, to the external device, and via the wireless link between the mobile computing device and the external device, a command to output, for playback by one or more speakers connected to the external device via a hardwired analog removable connector of the external device or a wireless link between the external device and the one or more speakers, audio data representing the response to the spoken utterance. 1. A method comprising: wherein the external assistant extension device is connected to a first separate external speaker and is connected to a second speaker,', 'wherein the external assistant extension device includes a hardwired removable connector, and', 'wherein the external assistant extension device is connected to the first separate external speaker via a cable that is connected to the hardwired removable connector;, 'receiving, by a computational assistant executing at one or more processors of a mobile computing device and via a wireless link between the mobile computing device and an external assistant extension device, a representation of audio data generated by one or more microphones of the external assistant extension device, the audio data representing a spoken utterance detected by the external assistant extension device,'}determining, by the computational assistant and based on the audio data, a response to the spoken utterance; andsending, by the mobile computing device, to the external assistant extension device, and via the ...

TOLL-FREE TELECOMMUNICATIONS MANAGEMENT PLATFORM

Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input. 1. (canceled)2. A method of pre-populating a call routing template based on natural language inputs comprising:receiving a natural language input from a user, wherein the natural language input includes a natural language element having an association with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a telecommunications number;selecting the telecommunications routing code based at least in part on the association; populating information for the user, the information including a translation and mapping of natural language, existing user records and usage data;populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template; andproviding the user with a report comprising statistics describing a utilization of the call routing template.3. The method of claim 2 , wherein the natural language input is a text element.4. The method of claim 3 , wherein the text element is a scanned text element.5. The method of claim 2 , wherein the natural language input is a voice element.6. The method of claim 5 , wherein the voice element is obtained by voice recognition software.7. The method of claim 2 , wherein the decision tree logic determines a call path taken by an incoming call to a termination number.8. The method of claim 2 , wherein the decision tree logic determines a call path taken by an incoming call ...

Method and apparatus for summarization of dialogs

A method for summarizing dialogs may include obtaining an agent text stream and a customer text stream, segmenting the agent text stream and customer text stream into sentences, and labeling sentences associated with the segmented agent text stream and the segmented customer text stream. The method may further include extracting sentences from the agent text stream and the customer text stream based upon frequencies of appearance of words and terms of interest; generating an agent summary paragraph based on the extracted sentences from the agent text stream, and generating a customer summary paragraph based on the extracted sentences from the customer text stream. The method may identify keywords associated with each of the agent summary paragraph and the customer summary paragraph.

VOICE RECOGNITION SYSTEM AND VOICE RECOGNITION METHOD

A voice recognition system includes a call connection control device that controls the call destination of a user, and a computer. The computer is configured to perform voice recognition of speech voice data of the user, determine an intention of a speech of the user based on a voice recognition result of the speech voice data, evaluate the reliability of a response generated by the computer for the user based on the determined intention of the speech of the user, and cause the call connection control device to switch the call destination of the user to an operator terminal in a case where the reliability of the response is equal to or less than a threshold value. 1. A voice recognition system comprising:a call connection control device configured to control a call destination of a user; and perform voice recognition of speech voice data of the user,', 'determine an intention of a speech of the user based on a voice recognition result of the speech voice data,', 'evaluate reliability of a response generated for the user based on the determined intention of the speech of the user, and', 'cause the call connection control device to switch the call destination of the user to an operator terminal in a case where the reliability of the response is equal to or less than a threshold value., 'a computer configured to'}2. The voice recognition system according to claim 1 , wherein the computer is configured to transmit history information claim 1 , which includes the speech of the user and the response generated by the computer claim 1 , to the operator terminal and display the history information on the operator terminal in a case where the call destination of the user is switched to the operator terminal.3. The voice recognition system according to claim 1 , wherein the computer is configured to switch the call destination of the user to the operator terminal in a case where the determined intention of the speech of the user is not registered as a user request for which ...

REMOTE ACCESS CONTROL

A system that allows a user to access a secured area by confirming location of the user near the secured area and receipt of an access word by the system. A user in possession of a mobile device may be detected at the entrance to a secured location. The system can select a question asking for a passcode corresponding to certain access to the secured location. The question can be spoken to a user through a loudspeaker at the secured location. The user's spoken response can be processed by the system, for example using keyword spotting, to determine if the proper access word is included. If it is, the system can grant access to the secured area. 120.-. (canceled)21. A computer-implemented method comprising:detecting a user input corresponding to a first device at a first location;determining first audio data corresponding to a message;causing audio corresponding to the first audio data to be output at the first location;determining identifying data corresponding to a user at the first location; andsending, to a second device, a communication corresponding to the identifying data.22. The computer-implemented method of claim 21 , wherein:detecting a user input corresponding to a first location comprises detecting a physical interaction with the first device; andcausing audio corresponding to the first audio data to be output at the first location comprises sending the first audio data to the first device.23. The computer-implemented method of claim 21 , further comprising:receiving second audio data corresponding to speech captured by a microphone at the first location; andperforming speech processing on the second audio data to determine speech processing results,wherein determining the identifying data is based at least in part on the speech processing results.24. The computer-implemented method of claim 23 , further comprising:processing the speech processing result to determine descriptive data corresponding to the user,wherein the communication comprises the ...

DETECTING FRAUD USING MACHINE-LEARNING AND RECORDED VOICE CLIPS

A system and method are disclosed for training a machine-learning model to detect characteristics of fraudulent calls. The machine-learning model is trained using audio clips, voice recognition, call handler feedback and general public knowledge of commercial risks to detect and divert fraudulent calls, thereby alleviating the burdens otherwise placed on call center service representatives. 1. A method , comprising:deploying a software call agent to handle a call received at a call service center;determining, by a machine learning (ML) model trained to recognize audible characteristics of fraudulent calls, a first audible characteristic of the call matches a first stored characteristic of a fraudulent call;computing, by the ML model, a fraud probability value for the call based at least in part on the determination that the first audible characteristic of the call matches the first stored characteristic;determining that the fraud probability value exceeds a threshold;determining, based on the fraud probability value exceeding the threshold, that the call is fraudulent; anddiverting the call based on the determination that the call is fraudulent.2. The method of claim 1 , further comprising:extracting a plurality of audible characteristics including the first audible characteristic from the call, wherein the ML model further computes the fraud probability value based on the extracted audible characteristics, wherein the audible characteristics comprise background noise, voice attributes, accents, and speech patterns.3. The method of claim 2 , further comprising:extracting an origin characteristic from the call, the origin characteristic comprising one or more of an area code associated with the call, a country code associated with the call, and Internet Protocol (IP) address associated with the call, wherein the ML model further computes the fraud probability value based on the origin characteristics of the call.4. The method of claim 1 , wherein the first stored ...

Computer-Implemented System and Method for Efficient Voice Transcription

A computer-implemented system and method for efficient voice transcription is provided. A verbal message is processed by splitting the verbal message into segments and generating text for each of the segments via automated speech recognition. A confidence score is assigned to each text segment. The text segments are provided to workbenches, in order, staring with the text segment having a lowest confidence score. For at least one text segment provided to the workbench, one of edits to the text segment and manually transcribed text to replace the text segment are received. A threshold is applied to a time for performing the message processing and upon satisfaction of the threshold, the message processing is terminated. A text message is generated for the verbal message based on one of the generated text segment, manual transcription, or edited text segment for each of the text segments in that verbal message.

System and Method for Replacing Hold-Time With a Call-Back in a Contact Center Environment

System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.

Semi-delegated calling by an automated assistant on behalf of human participant

Implementations are directed to using an automated assistant to initiate an assisted call on behalf of a given user. The assistant can, during the assisted call, receiving a request, from an additional user on the assisted call, for information that is not known to the assistant. In response, the assistant can render a prompt for the information and, while awaiting responsive input from the given user, continue the assisted call using already resolved value(s) for the assisted call. If responsive input is received within a threshold duration of time, synthesized speech, corresponding to the responsive input, is rendered as part of the assisted call. Implementations are additionally or alternatively directed to using the automated assistant to provide, during an ongoing call between a given user and an additional user, output that is based on a value requested by the additional user during the ongoing call.

ARTIFICIALLY GENERATED SPEECH FOR A COMMUNICATION SESSION

A device for communicating with a remote device is disclosed, which includes a processor and a memory in communication with the processor. The memory includes executable instructions that, when executed, cause the processor to control the device to perform functions of establishing, via a communication network, a communication session with the remote device; capturing a speech spoken by a user and generating audio data representing the captured speech by the user; encoding the audio data for transmission to the remote device via the communication network; converting the audio data to text data representing the captured speech; and transmitting, during the communication session, the encoded audio data and the text data to the remote device via the communication network. The device thus can provide the text data representing the captured speech when a quality of the encoded audio signal received by the remote device is below a predetermined level. 1. A device comprising:a processor; and establishing, via a communication network, a communication session with a remote device;', 'capturing a speech spoken by a user and generating audio data representing the captured speech by the user;', 'encoding the audio data for transmission to the remote device via the communication network;', 'converting the audio data to text data representing the captured speech; and', 'transmitting, during the communication session, the encoded audio data and the text data to the remote device via the communication network., 'a memory in communication with the processor, the memory comprising executable instructions that, when executed, cause the processor to control the device to perform functions of2. The device of claim 1 , wherein the audio data is converted to the text data based on a trained model of the user's voice.3. The device of claim 2 , wherein the instructions further include instructions that claim 2 , when executed claim 2 , cause the processor to control the device to perform a ...

SYSTEMS AND METHODS TO PRESENT VOICE MESSAGE INFORMATION TO A USER OF A COMPUTING DEVICE

Systems and methods to process and/or present information relating to voice messages for a user that are received from other persons. In one embodiment, a method implemented in a data processing system includes: receiving first data associated with prior communications or activities for a first user on a mobile device; receiving a voice message for the first user; transcribing the voice message using the first data to provide a transcribed message; and sending the transcribed message to the mobile device for display to the user. 120-. (canceled)21. A method , comprising:receiving first data associated with prior communications for a first user of a computing device, the first data comprising a plurality of person profiles including a person profile for a person referenced in a prior communication between the first user and a caller that creates a voice message for the first user;receiving, via a computing apparatus, the voice message;transcribing, via the computing apparatus, the voice message using the first data to provide a transcribed message; andsending the transcribed message to the computing device for providing to the first user.22. The method of claim 21 , wherein the plurality of person profiles further includes a person profile for a person referenced in the voice message other than the first user or the caller.23. The method of claim 21 , wherein the first data includes a predefined number of recent messages sent by the caller to the first user.24. The method of claim 21 , wherein the method further comprises sending a person profile to the computing device for at least one person referenced in the transcribed message other than the first user or the caller.25. The method of claim 21 , wherein the voice message and the first data are received from the computing device.26. The method of claim 21 , wherein the first data is received from a server claim 21 , and wherein the server stores the plurality of person profiles for users of computing devices ...

AUTOMATED SYSTEMS AND METHODS FOR NATURAL LANGUAGE PROCESSING WITH SPEAKER INTENTION INFERENCE

A computerized method of managing a robotic telemarketing call includes calling, by an automated robotic telemarketing system, a customer selected from a customer list. The method includes parsing, by a real-time speech recognition module of the automated robotic telemarketing system, a customer statement received from the customer. The method includes determining, by a language intention determining module, a customer purchase intention according to the parsed customer statement. The method includes selecting a sales pitch response corresponding to the determined customer purchase intention. The method includes providing an audio signal including the selected sales pitch response to the customer. 1. A computerized method of managing a robotic telemarketing call , the method comprising:calling, by an automated robotic telemarketing system, a customer selected from a customer list;parsing, by a real-time speech recognition module of the automated robotic telemarketing system, a customer statement received from the customer;determining, by a language intention determining module, a customer purchase intention according to the parsed customer statement;selecting a sales pitch response corresponding to the determined customer purchase intention; andproviding an audio signal including the selected sales pitch response to the customer.2. The method of claim 1 , wherein calling includes obtaining claim 1 , by a customer list management module claim 1 , a phone number of the selected customer from the customer list managed by the customer list management module.3. The method of claim 1 , wherein determining the customer purchase intention includes determining the customer purchase intention using keyword matching.4. The method of claim 3 , wherein the keyword matching includes:mapping each parsed word in the customer statement to a label; andapplying one or more business rules to the labeled words to determine the customer purchase intention and an accuracy of the customer ...

Location-Based Responses to Telephone Requests

A method for receiving processed information at a remote device is described. The method includes transmitting from the remote device a verbal request to a first information provider and receiving a digital message from the first information provider in response to the transmitted verbal request. The digital message includes a symbolic representation indicator associated with a symbolic representation of the verbal request and data used to control an application. The method also includes transmitting, using the application, the symbolic representation indicator to a second information provider for generating results to be displayed on the remote device.

SYSTEM AND METHOD TO USE A MOBILE NUMBER IN CONJUNCTION WITH A NON-TELEPHONY INTERNET CONNECTED DEVICE

A system and method and enables using a mobile number in conjunction with a non-telephony internet connected device. The system also facilitates SMS communication with Internet of Things devices and SMS communication in conjunction with over-the-top (OTT) services. 1. A computer-implemented method for using a mobile number in conjunction with a non-telephony Internet connected device comprising:authenticating the Internet connected device;receiving a command originating from the Internet connected device and having a destination address;associating the Internet connected device with the mobile number;retrieving the mobile number associated with the Internet connected device;changing the origin of the command to the mobile number; andprocessing the command to deliver data to the destination.2. The method of claim 1 , wherein the command is a request to send an SMS/MMS/EMS message and the data includes an SMS/MMS/EMS message to be delivered to the destination.3. The method of claim 1 , wherein the command is a command to an Internet of things device and the data identifies the command.4. The method of claim 3 , wherein a response to the command is generated by the Internet of things device and directed back to the mobile number.5. The method of further comprising providing a messaging connection between an Over-The-Top (OTT) service and the non-telephony Internet connected device.6. The method of claim 1 , wherein authenticating the Internet connected device comprises:receiving a PIN request originating from the Internet connected device including the mobile number;sending an message including a unique PIN number to the mobile number; andstoring an association between the Internet connected device and the mobile number.7. The method of claim 6 , wherein sending an message comprises one of:sending an SMS message including the unique pin;sending the unique PIN via a ShortCode;sending the unique PIN via a standard telephone number if SMS/MMS is enabled for the standard ...

Method and system for transmitting contact information during call

A method for transmitting contact information during a call may include, in a call of a mobile terminal, extracting voice data of a subscriber. The method may also include determining if voice data is representative of a voice control command. If the voice data is representative of a voice control command, converting the voice control command to a corresponding Unicode code. The method may further include searching for contact information that the subscriber needs to transmit according to the Unicode code, and transmitting the found contact information to another party. The method may not affect the call of the subscriber during the information transmission process. The method may not require manual operations by the subscriber. As a result, associated operations may be very convenient.

SYSTEMS AND METHODS OF NATURAL LANGUAGE PROCESSING TO RANK USERS OF REAL TIME COMMUNICATIONS CONNECTIONS

A computing apparatus configured to perform natural language processing, e.g., by comparing the words in a communication transcript of a user to a list of keywords, to generate an input vector representing a pattern of text in the communication transcript. A predictive model is generated from correlating input vectors to user ranking scores, e.g., for retention. The input vector determined from a communication transcript is applied to the computation model to compute a predicted retention score of the user. The retention score can be used, for example, to select a personalized recommendation for a communication connection to an adviser and/or a targeted offer. 1. A method , comprising: [ communication references of a first set of telephonic devices registered in the data store, and', 'information about first users of the first set of telephonic devices;, 'the connection server is coupled with a data store storing, 'wherein in response to requests received from second users of a second set of telephonic devices identifying selected ones of the first users, the connection server establishes communication connections between respective telephonic devices of the second users and respective telephonic devices of the selected ones of the first users based on communication references in the data store;, 'providing a connection server configured to establish real time communication connections between telephonic devices, whereingenerating, by a computing apparatus, transcripts of communications over the communication connections established by the connection server between the second users and the selected ones of the first users;storing, in the data store, communication records of the communication connections established by the connection server;performing, by the computing apparatus, natural language processing on the transcripts to generate input vectors;generating, by the computing apparatus, ranking scores of the second users from the communication records, wherein ...

Systems, Computer-Implemented Methods, and Tangible Computer-Readable Storage Media For Transcription Alighnment

Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for captioning a media presentation. The method includes receiving automatic speech recognition (ASR) output from a media presentation and a transcription of the media presentation. The method includes selecting via a processor a pair of anchor words in the media presentation based on the ASR output and transcription and generating captions by aligning the transcription with the ASR output between the selected pair of anchor words. The transcription can be human-generated. Selecting pairs of anchor words can be based on a similarity threshold between the ASR output and the transcription. In one variation, commonly used words on a stop list are ineligible as anchor words. The method includes outputting the media presentation with the generated captions. The presentation can be a recording of a live event.

Acquiring Information from Sources Responsive to Naturally-Spoken-Speech Commands Provided by a Voice-Enabled Device

The present invention relates to a system for acquiring information from sources on a network, such as the Internet. A voice browsing system maintains a database containing a list of information sources, such as web sites, connected to a network. Each of the information sources is assigned a rank number which is listed in the database along with the record for the information source. In response to a speech command received from a user, a network interface system accesses the information source with the highest rank number in order to retrieve information requested by the user. 1. A system comprising:(a) at least one data processor, the at least one data processor operatively coupled to a plurality of communication data networks;(b) at least one speaker-independent speech-recognition engine operatively coupled to the data processor; [ 'an indication of the plurality of sources, each identified by a source identifier, and each identifying certain information to be retrieved from the source identifier, and', '(i) an instruction set for querying of information to be retrieved from a plurality of sources coupled to the plurality of communication data networks, the instruction set comprising, '(ii) at least one recognition grammar executable code corresponding to each instruction set and corresponding to data characterizing audio containing a naturally-spoken-speech command including an information request,, '(c) memory accessible to the at least one data processor and storing at least (1) receive the data characterizing audio containing the naturally-spoken-speech command from a voice-enabled device via a first of the plurality of communication data networks;', '(2) to recognize phenomes in the data characterizing audio containing naturally-spoken-speech commands to understand spoken words; and', '(3) to generate recognition results data,, '(d) wherein the at least one speaker-independent-speech-recognition engine is adapted to (1) select the corresponding at least one ...

System and method for deep dialing phone systems

An independent communication system (ICS) used in a transaction between a waiting party and a queuing party is adapted to connect to a particular node in an interactive voice response (IVR), wherein the queuing party has the IVR and the IVR has a plurality of nodes.

Computer-Implemented System And Method For Performing Distributed Speech Recognition

A computer-implemented system and method for performing distributed speech recognition is provided. Audio data is collected. A main grammar and secondary grammars are simultaneously provided for the audio data. Each secondary grammar includes an independent grammar. Speech recognition is simultaneously performed on the audio data using each secondary grammar. A new grammar is constructed for the audio data based on the main grammar template using results of the speech recognition. Further speech recognition is performed on the audio data using the new grammar. 1. A computer-implemented system for performing distributed speech recognition , comprising:audio data;a grammar module to simultaneously provide a main grammar and secondary grammars for the audio data, wherein each secondary grammar comprises an independent grammar;a speech recognition module to simultaneously perform speech recognition on the audio data using each secondary grammar;a new grammar module to construct a new grammar for the audio data based on the main grammar template using results of the speech recognition; anda further speech recognition module to perform further speech recognition on the audio data using the new grammar.2. A system according to claim 1 , further comprising:a prompt module to transmit prompts to a telephony interface, wherein the prompts comprise call information provided in at least one of a file and script; anda receipt module to receive from a caller the audio data in reply to one or more of the transmitted prompts.3. A system according to claim 2 , further comprising:a selection module to select at least one of the prompts for playback to the caller.4. A system according to claim 2 , further comprising at least one of:a playback module to automatically play the prompt to the caller when the file comprises speech; anda conversion module to convert the prompt into speech for playback to the caller when the prompt comprises text.5. A system according to claim 1 , further ...

NOTIFICATION BOT FOR TOPICS OF INTEREST ON VOICE COMMUNICATION DEVICES

A method and system are provided. The method includes automatically monitoring one or more voice communication sessions occurring on multiple communication devices to transcribe into text, by a processor-based voice-to-text transcriber, voices uttered by two or more respective participants other than a user in each of the voice communications sessions. The method further includes comparing, for each of the voice communication sessions, the topic of interest to conversation features derived from the text to detect a match there between. The method also includes providing the user with a summary of each of the voice communication sessions for which the match has been detected by said comparing step, the summary being based on the text. The method additionally includes automatically connecting the user to at least one of the voice communication sessions for which the summary thereof has been provided to the user. 1. A computer-implemented method , comprising:automatically transcribing, using a processor device, voices uttered by one or more participants other than a user in each of a plurality of communication sessions from a plurality of communication devices into text;comparing, for each of the communication sessions, one or more topics of interest to conversation features derived from the text to detect a match there between;generating and delivering to the user a summary based on the text for each of the communication sessions with matches detected by the comparing; andautomatically connecting the user to at least one of the communication sessions for which the summary has been generated and delivered to the user.2. The method of claim 1 , wherein the user is automatically connected to the at least one of the plurality of voice communication sessions such that the user participates in only a subset of an overall conversation in each of the at least one of the one or more voice communication sessions.3. The method of claim 1 , wherein the summary informs the user of ...

INTERACTIVE VOICE RESPONSE USING A CLOUD-BASED SERVICE

Methods, systems, and computer-readable media for interactive voice response using a cloud-based service are disclosed. Voice input indicating interaction with an entity is received at a service provider environment. The entity is associated with an IVR data structure comprising one or more options associated with contacting the entity. The IVR data structure is selected based (at least in part) on analysis of the voice input by the service provider environment. The voice input is sent from a voice-capturing device to the service provider environment via a non-telephonic network. A contact point is selected from the IVR data structure based (at least in part) on analysis of the voice input and/or contextual information. A connection is initiated with the contact point. 120.-. (canceled)21. A system , comprising:one or more computing devices implementing one or more voice-enabled services in a service provider environment, wherein the one or more voice-enabled services comprise a voice input analysis component and an interactive voice response (IVR) component; anda voice-capturing device, wherein the voice-capturing device sends voice input to the service provider environment over a non-telephonic network; and generate an IVR tree usable to perform IVR navigation, wherein the IVR tree is generated based at least in part on input from an entity, and wherein the IVR tree comprises a plurality of leaf nodes representing a plurality of contact points associated with the entity;', 'select the IVR tree from a set of available IVR trees based at least in part on analysis of the voice input, wherein at least some of the set of available IVR trees are associated with additional entities;', 'navigate the IVR tree based at least in part on contextual information input associated with a user of the voice-capturing device and retrieved from one or more data stores; and', 'place a phone call between the service provider environment and a phone number associated with a leaf node ...

NOTIFICATION BOT FOR TOPICS OF INTEREST ON VOICE COMMUNICATION DEVICES

A method and system are provided. The method includes automatically monitoring one or more voice communication sessions occurring on multiple communication devices to transcribe into text, by a processor-based voice-to-text transcriber, voices uttered by two or more respective participants other than a user in each of the voice communications sessions. The method further includes comparing, for each of the voice communication sessions, the topic of interest to conversation features derived from the text to detect a match there between. The method also includes providing the user with a summary of each of the voice communication sessions for which the match has been detected by said comparing step, the summary being based on the text. The method additionally includes automatically connecting the user to at least one of the voice communication sessions for which the summary thereof has been provided to the user. 1. A computer-implemented method , comprising:automatically monitoring one or more voice communication sessions occurring on multiple communication devices to transcribe into text, by a processor-based voice-to-text transcriber, voices uttered by two or more respective participants other than a user in each of the one or more voice communications sessions;comparing, for each of the one or more voice communication sessions, the topic of interest to conversation features derived from the text to detect a match there between;providing the user with a summary of each of the one or more voice communication sessions for which the match has been detected by said comparing step, the summary being based on the text; andautomatically connecting the user to at least one of the one or more voice communication sessions for which the summary thereof has been provided to the user.2. The computer-implemented method of claim 1 , wherein the user is automatically connected to the at least one of the one or more voice communication sessions such that the user participates in ...

System and Method for Selective Voicemail Transcription

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is directed to checking for a transcription capable client, which transcribes messages when a client device is capable of receiving transcriptions. The second and third approaches are platform-controlled and user-controlled predefined selective transcription. One aspect of this approach is driven by transcription rules. The fourth approach is user-controlled on-demand selective transcription before the message is stored or deposited for transcription. An example of this is a user transferring an incoming caller to voicemail and indicating that the voicemail be transcribed. The fifth approach is user-controlled on-demand selective transcription after the message is stored. In one embodiment of this approach, a user must specifically request that a stored message be transcribed.

DETERMINISTIC MULTI-LENGTH SLIDING WINDOW PROTOCOL FOR CONTIGUOUS STRING ENTITY

A system for extracting verifiable entities from a user-utterance received on an automated calling service is provided. The system may include a receiver configured to receive a user-utterance, a processor and a non-transitory computer-readable media comprising computer-executable instructions. The processor may be configured to execute the instructions which, canonicalize the user-utterance into a plurality of tokens, determine the number of tokens of the user-utterance, and generate, using a sliding-window protocol, a comprehensive number of n-gram sequences from the user-utterance. The processor may be configured to process a plurality of threads of execution that may include a series of actions executed on the n-gram sequences to identify and extract verified entities from the user-utterance. 1. A method for extracting verifiable entities from a user-utterance received on an automated calling service , the method comprising:receiving a user-utterance;canonicalizing the user-utterance into a plurality of tokens;determining the number of tokens of the user-utterance;generating, using a sliding-window protocol, a comprehensive number of n-gram sequences from the user-utterance, the number of n-gram sequences equal to the number of determined tokens, each n-gram sequence including a window-size equal to a value of n in the n-gram sequence;retrieving a first n-gram from each n-gram sequence; [ 'in the event that the first n-gram or the subsequent n-gram is not determined to be verifiable, the method further comprising, retrieving the subsequent n-gram from each n-gram sequence and repeating the series of actions for the subsequent n-gram;', 'determining the first n-gram or a subsequent n-gram to be verifiable, said verifiable verifying the n-gram including a noun;'}, 'in the event that an entity-verifier associated with the verified n-gram is not found in the database, the method further comprising, retrieving the subsequent n-gram from each n-gram sequence and ...

ENABLING VOICE CONTROL OF TELEPHONE DEVICE

A system capable of connecting a home telephone circuit connected to a Public Switched Telephone Network (PSTN) to a server via a data network using an adapter. The system may enable a telephone connected to the home telephone circuit to perform voice commands by sending audio data from the telephone to the server via the data network and the server determining the voice commands included in the audio data. Based on the voice command, the server may send an instruction to the adapter via the data network, the instruction causing the adapter to initiate a telephone call over the PSTN. Additionally, the server may send an instruction to any device associated with a user profile corresponding to the adapter. Thus, the system may enable the telephone to control a number of devices within the home using the voice commands. 1. A computer-implemented method , the method comprising:receiving, via a data network from an adapter coupled to a public switched telephone network (PSTN) via at least one port, first audio data, the first audio data received by the adapter from a telephone using the at least one port;performing speech processing using the first audio data to determine that the first audio data represents a command to initiate a telephone call to a recipient profile over the PSTN;identifying, using a user profile associated with the adapter, a phone number associated with the recipient profile;sending, via the data network, the phone number to the adapter;sending, to the adapter via the data network, a first instruction to initiate the telephone call over the PSTN, the first instruction causing the adapter to dial the phone number;receiving, via the data network from a speech-controlled device associated with the user profile, a second command to join the telephone call; andsending, to the adapter via the data network, a second instruction to establish a communication session between the speech-controlled device and the at least one port.2. The computer-implemented ...

Artificial Intelligence Communication with Caller and Real-Time Transcription and Manipulation Thereof

Receiving a telephone call to an auto-attendant, artificial intelligence, or person takes place. While this phone call is being conducted, a speech to text transcription is created and sent in real-time to another person at another network node. This person can read the transcript and interact with the phone call by sending his or her own commands, text, or speech to be made part of the phone call.

Cloud-based communication system for monitoring and facilitating collaboration sessions

A cloud-based communication system for monitoring a collaboration session. Based on the monitoring, the system identifies a collaboration event that indicates desirability of a break or that a digression from a session topic has or is occurring. When a collaboration event is identified, a prompt is communicated to the facilitator of the collaboration session. The collaboration event may be defined in a variety of ways such as participant fatigue, participant distraction, or the like. The system provides the facilitator with actions to be initiated by the system (automatically or in response to facilitator/user input) to respond to an identified communication event. The actions include initiating a break, acting to avoid or reduce session digressions, and creating a highlight reel of the collaboration session, including a number of unique features enabling more efficient retrieval and/or review of data. A distracted or fatigued participant can be directed to access the highlight reel.

Semiautomated relay method and apparatus

A method to transcribe communications during a voice communication session between first and second devices includes obtaining an audio message originating at the first device. Upon initiating a captioning session, the message is provided to an automated speech recognition system to generate a first caption set for at least some of the message without any captioning assistance from a call assistant. The first caption set is made available to the second device for presentation on a display screen. In response to obtaining a first indication via the second device to change the captioning process, the audio message is provided to a second speech recognition system to generate a second caption set based on at least some of the message, where a call assistant performs error corrections to generate the second caption set. The second caption set then is made available to the second device for presentation on the display screen.

Terminal and method for displaying caller information

Disclosed are a terminal and a method for displaying caller information. A terminal for displaying caller information includes an incoming call notifier configured to output a notification of an incoming call, a user attention recognizer configured to recognize when the user pays attention to a display of the terminal, a display controller configured to determine the caller information to be displayed based on time elapsed from the notification of the incoming call to when the user pays attention to the display, and a call-waiting display configured to display the caller information.

APPARATUS AND METHOD FOR CONTROLLING PORTABLE DEVICE IN VEHICLE

A portable device control apparatus including a communication unit configured to detect at least a first portable device in a passenger compartment of a vehicle; and a processor configured to select at least one function of the first portable device to be deactivated based on the first portable device being located within a predetermined limit region including at least part of the driving seat of the vehicle, and transmit a command for deactivating an execution of at least one function to the first portable device through the communication unit. 1. A portable device control apparatus comprising:a communication unit configured to detect at least a first portable device in a passenger compartment of a vehicle; anda processor configured to:select at least one function of the first portable device to be deactivated based on the first portable device being located within a predetermined limit region including at least part of the driving seat of the vehicle, andtransmit a command for deactivating an execution of at least one function to the first portable device through the communication unit.2. The portable device control apparatus according to claim 1 , wherein the communication unit is further configured to transmit a detection signal to the first portable device and receive a response signal transmitted by the first portable device claim 1 , the response signal including a strength of the detection signal received by the first portable device.3. The portable device control apparatus according to claim 2 , wherein the processor is further configured to transmit the command for deactivating the execution of the at least one function to the first portable device when the strength of the detection signal is within a predetermined range corresponding to the predetermined limited region.4. The portable device control apparatus according to claim 2 , wherein the detection signal and the response signal are transmitted and received through at least one of Bluetooth ...

System, Method, and Apparatus for Providing Help

A system for providing help includes at least one digital assistant, a wireless data interface for connecting the digital assistants to a server, and battery backup. A plurality of agent computers is connected to the server by a data network. Each of the at least one digital assistants is preprogrammed and centrally managed with at least one skill for recognizing a preprogrammed specific utterance and each of the at least one digital assistants is pre-configured to connect with the wireless data interface. After the preprogrammed specific utterance is detected by one of the digital assistants, that digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and forwards the request for help to the one of the agent computers. 1. A system for providing help , the system comprising:a digital assistant;a wireless data interface for connecting the at least one digital assistant to a server, the wireless data interface housed together with a battery backup power supply, the battery backup power supply providing power to the digital assistant;a plurality of agent computers, each of the plurality of agent computers connected to the server by a data network;whereas the digital assistant is preprogrammed with at least one skill, the at least one skill including the skill for recognizing a preprogrammed specific utterance and the digital assistant is pre-configured to connect with the wireless data interface;whereas after the preprogrammed specific utterance is detected by the digital assistant, the digital assistant initiates a request for help to the server through the wireless data interface; andwhereas after receiving the request for the help, the server assigns one of the agent computers and forwards the request for the help to the one of the agent computers.2. The system of claim 1 , wherein the wireless data interface is a mobile hotspot.3. The system of claim 2 , wherein the ...

Systems and methods for filtering unwanted sounds from a conference call using voice synthesis

To filter unwanted sounds from a conference call, a first voice signal is captured by a first device during a conference call and converted into corresponding text, which is then analyzed to determine that a first portion of the text was spoken by a first user and a second portion of the text was spoken by a second user. If the first user is relevant to the conference call while the second user is not, the first voice signal is prevented from being transmitted into the conference call, the first portion of text is converted into a second voice signal using a voice profile of the first user to synthesize the voice of the first user, and the second voice signal is then transmitted into the conference call. The second portion of text is not converted into a voice signal, as the second user is determined not to be relevant.

SYSTEMS AND METHODS FOR COMPUTERIZED INTERACTIVE SKILL TRAINING

The present invention is directed to interactive training, and in particular, to methods and systems for computerized interactive skill training. An example embodiment provides a method and system for providing skill training using a computerized system. The computerized system receives a selection of a first training subject. Several related training components can be invoked, such as reading, watching, performing, and/or reviewing components. In addition, a scored challenge session is provided, wherein a training challenge is provided to a user via a terminal, optionally in video form. 1. A training system configured to train a user , comprising:a server comprising a hardware computing device;a network interface coupled to the server;a tangible, non-transitory, computer-readable medium having computer-executable instructions stored thereon that, when executed by the server, cause the training system to perform operations comprising:for a challenge, that includes a statement or question regarding a subject that a user is to be trained to respond to, instantiate a learning session and a practice session, wherein: a first section configured to train, using text, the user in how to respond to the challenge, and', 'a second section, configured to train the user, using an audio video presentation, to respond to the challenge,, 'the learning session includes a key element; and', 'contextual language in which the key element is embedded, wherein computer-executable instructions are configured to cause the key element to be rendered so as to be visually distinguished via a rendered attribute not present in the contextual language;, 'one or more guideline language constructs that provide a model answer to the challenge, wherein when there is a plurality of guideline language constructs, the guideline language constructs, comprising text, are positioned and rendered so that each guideline language construct is spaced apart from at least one other guideline language construct ...

In-call virtual assistant

An in-call virtual assistant system monitors a real-time call, e.g., a call that is in progress, between multiple speakers, identifies a trigger and executes a specified task in response to the trigger. The virtual assistant system can be invoked by an explicit trigger or an implicit trigger. For example, an explicit trigger can be a voice command from one of the speakers in the call, such as “Ok Chorus, summarize the call” for summarizing the call. An implicit trigger can be an event that occurred in the call, or outside of the call but that is relevant to a speaker. For example, an event such as a speaker dropping off the call suddenly can be an implicit trigger that invokes the virtual assistant system to perform an associated task, such as notifying the remaining speakers on the call that one of the speakers dropped.

SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR EXTRACTING USER PROFILES AND HABITS BASED ON SPEECH RECOGNITION AND CALLING HISTORY FOR TELEPHONE SYSTEM ADVERTISING

A system, method and computer program product for providing targeted messages to a person using telephony services by generating user profile information from telephony data and using the user profile information to retrieve targeted messages. 124-. (canceled)25. A computer-implemented method of providing a targeted message to a client device , the method comprising:receiving voice data from the client device;converting at least a portion of the voice data into text data;generating user profile information for a user of the client device based at least in part on call history comprising a plurality of calls involving the user;selecting the targeted message from a database comprising a plurality of messages, based at least in part on the text data or the user profile information; andtransmitting the targeted message to the client device.26. The method of claim 25 , wherein the targeted message includes at least one of sound claim 25 , text claim 25 , and image data.27. The method of further comprising extracting keywords from the text data claim 25 , wherein the targeted message is selected based at least in part on the keywords.28. The method of claim 25 , wherein the call history comprises date claim 25 , time claim 25 , and duration of telephone calls placed and received.29. The method of claim 25 , wherein the call history comprises one or more of name information claim 25 , call type information claim 25 , geographical information claim 25 , business information claim 25 , or reverse lookup information.30. A non-transitory computer-readable medium having instructions stored therein that claim 25 , in response to execution by one or more computers in a computer system claim 25 , cause the computer system to:convert voice data into text data, wherein the voice data is received from a client device;generate user profile information for a user of the client device based at least in part on call history comprising a plurality of calls involving the user;select a ...

Systems, computer-implemented methods, and tangible computer-readable storage media for transcription alignment

Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for captioning a media presentation. The method includes receiving automatic speech recognition (ASR) output from a media presentation and a transcription of the media presentation. The method includes selecting via a processor a pair of anchor words in the media presentation based on the ASR output and transcription and generating captions by aligning the transcription with the ASR output between the selected pair of anchor words. The transcription can be human-generated. Selecting pairs of anchor words can be based on a similarity threshold between the ASR output and the transcription. In one variation, commonly used words on a stop list are ineligible as anchor words. The method includes outputting the media presentation with the generated captions. The presentation can be a recording of a live event.

SYSTEMS AND METHODS FOR ADAPTION OF A TELEPHONIC AUDIO SIGNAL

Systems and methods for adaption of telephonic signal are provided. A telephonic listener's demographic information is first received. Next, a set of preset parameters are retrieved from a database based on the demographic information. The preset parameters are calculated using suprathreshold and/or threshold hearing data, which is representative of a demographic group. These preset parameters are then outputted to a sound personalization digital signal processing (DSP) algorithm. A voice signal is then processed using the sound personalization DSP and the processed voice signal is then outputted at the listener's telephonic device. 1. A method , comprising:receiving, at a processor, demographic information of a listener; the set of preset parameters is calculated using representative suprathreshold hearing data that corresponds to the demographic information of the listener; and', "the representative suprathreshold hearing data is generated from one or more suprathreshold hearing tests that measure an ability of a given test subject to discern one or more probe tones that are greater than the given test subject's auditory thresholds, where each given test subject shares the demographic information of the listener;"], 'retrieving, via the processor, a set of preset parameters from a database based on the demographic information, whereinprocessing, via the processor, a voice signal using a sound personalization digital signal processing algorithm; andoutputting, via the processor, the processed voice signal to a transducer.2. The method of claim 1 , wherein the demographic information comprises sex and age of the listener.3. The method of claim 1 , wherein the demographic information of the listener comprises sex and birthdate of the listener.4. The method of claim 1 , wherein the demographic information is manually inputted.5. The method of claim 1 , wherein the demographic information is retrieved from a social media account associated with the listener.6. The ...

SYSTEMS AND METHODS FOR PROVIDING INTEGRATED COMPUTERIZED PERSONAL ASSISTANT SERVICES IN TELEPHONY COMMUNICATIONS

Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider. 1. A system for providing computerized virtual assistance services during a telecommunication session between a first user device associated with a first participant and a second user device associated with a second participant , comprising:a call processing system configured to transmit (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system; and analyze the voice-based data received to identify a presence of an actionable command;', 'determine at least one service provider associated with the identified actionable command;', 'generate and transmit at least one request for performance of the actionable command to the at least one service provider, wherein the at least one request includes identification information of at least one of the first or second participants; and', 'receive, from each of the at least one service providers, a response to the at least one request for performance of the ...

TELEHEALTH SYSTEMS

The system comprises a control module, wherein a medical professional connects to a patient to initiate a telehealth appointment. In certain embodiments, the system comprises a control module accessible to a medical professional, software or an app loaded on the control module and on a second user (patient) device. By running the software or app on both devices, the medical professional and the patient can initiate a connection between the two devices. 1. A system comprising a central hub , a control panel electronically connected thereto , a first communication device and second communication device; wherein the control panel is enabled to control at least one feature of the first communication device , wherein the central hub generates a voice or video connection between the first and second communication devices , and wherein the control panel automatically optimizes the second communication device.2. The system of further comprising a real time monitoring of the first communication device claim 1 , said real time monitoring comprising optimizing the parameters of the first communication device claim 1 , providing feedback to the provider to modify one or more actions claim 1 , and optimizing parameters of the first communication device.3. The system of claim 2 , wherein the real time monitoring provides feedback on the control panel to automatically or manually modify one or more parameters on the first or second communication device.4. The system of further comprising a video overlay which is displayed on said control panel claim 1 , said video overlay providing geolocation of the second communication device.5. The system of wherein said central hub is capable of recording voice or video claim 1 , and said control panel capable for engaging recording status; and recording voice and video of instructions to a patient.6. The system of claim 5 , wherein the recording of voice and video of the instructions to a patient are transcribed from a recording to text.7. ...

DOOR ENTRY SYSTEMS AND METHODS

Various implementations include systems and methods for unlocking a door to a building on behalf of a tenant of the building that addresses the shortcomings of legacy telephone entry systems and allows for more efficient and safer management of building entry requests from third parties. In some implementations, the system taps into the legacy telephone entry systems to communicate with third parties seeking entry into the building. In some implementations, the system communicates with third party computing devices (e.g., stationary or mobile devices) to process entry requests. And, in some implementations, the system communicates entry preferences (or parameters) associated with a tenant with a door lock system to allow for entry during certain time windows or under certain conditions. 1102-. (canceled)103. A door entry system comprising a processor in communication with a memory and an intercom , wherein the processor executes computer-readable instructions stored on the memory , said instructions cause the processor to:receive a signal from a mobile computing device, the signal identifying a guest associated with the mobile computing device;receive a request to enter a building from the intercom;in response to receiving the request to enter the building, compare the identified guest with a list of approved guests associated with the building; andin response to the identified guest matching one of the approved guests, cause a lock on the door of the building to move into an unlocked position, wherein the lock and the door are associated with the intercom,wherein causing the lock on the door to move into the unlocked position comprises generating and communicating a telephone signal to the intercom.104. The door entry system of claim 103 , wherein the signal is a first signal claim 103 , and the instructions further cause the processor to receive a second signal from the mobile computing device claim 103 , the second signal identifying a location of the mobile ...

METHOD AND SYSTEM FOR A MULTITENANCY TELEPHONE NETWORK

A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions. 1. (canceled)2. A method comprising:receiving, from an external server system, an outbound communication request;in response to receiving the outbound communication request, establishing a communication session to a communication endpoint;generating a communication resource for the communication session, the communication resource storing a state of the communication session; andreceiving, from the external server system, a request including an identifier of the communication resource; and gathering the state of the communication session from the communication resource, and', 'providing the state of the communication session to the external server system., 'in response to receiving the request3. The method of claim 2 , wherein the outbound communication request is to initiate a call with the communication endpoint.4. The method of claim 2 , wherein the outbound communication request is to transmit a message with the communication endpoint.5. The method of claim 2 , wherein the request including the identifier is an Application Programming Interface (API) request.6. The method of claim 2 , wherein the communication session is established using a public switched telephony network (PSTN) channel.7. The method of claim 2 , wherein the identifier of the communication resource is a Uniform Resource Identifier (URI).8. The method of claim 2 , wherein the state of the communication session is provided to the external server system using an ...

Call processing method, electronic device and storage medium

The present disclosure provides a call processing method, apparatus, electronic device and storage medium and relates to the field of cloud computing. The method may comprise: obtaining a calling subscriber's status information in real time while an intelligent dialogue robot is used to make a call with the calling subscriber; when it is determined that a call form of the intelligent dialogue robot needs to be adjusted, correspondingly adjusting the call form of the intelligent dialogue robot according to current status information of the calling subscriber. The solution of the present disclosure may be employed to improve the call performance of the intelligent dialogue robot.

Computer, Internet and Telecommunications Based Network

A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster thereby allowing access to all functions through internet connections.

System and Method for Intelligent Task Management and Routing

Systems and methods are shown for routing task objects to multiple agents that involve analyzing content of each task object in an input buffer to determine a classification relevant to the content of the task object that is added to task object metadata, which is placed in a second buffer. Objects in the second buffer are analyzed and the classification in the object metadata used to search workforce management data representing agent characteristics to identify agents who match the classification. A routing strategy is applied to the object to select an agent and the object is routed to the agent's workbin. Another aspect involves organizing workbin tasks objects by priority, according to recent system conditions excluding objects that cannot presently be processed based on a workflow strategy or status data, and presenting remaining objects based on order of priority, or re-arranging objects between workbins based on recent status info. 1. A system for routing tasks to multiple agents , the system comprising one or more servers , each server having at least one processor for executing stored instructions to perform operations , where the one or more servers are configured to perform the following operations:receive one or more tasks and, for each task, create a task object representing the task and a content of task, and place the task in an input buffer;analyze the content of each task object in the input buffer, determine at least one pre-defined classification that is relevant to the content of the task object and add the pre-defined classification to metadata of the task object, and place the task object in a second buffer;analyze the content of a task object in the second buffer, use the pre-defined classification in the metadata of the task object to search workforce management data representing agent characteristics, and identify one or more agents for assignment of the task object based on at least a partial match of the pre-defined classification with ...

ARTIFICIALLY GENERATED SPEECH FOR A COMMUNICATION SESSION

A device is disclosed, which includes a processor and a memory in communication with the processor. The memory includes executable instructions that, when executed by the processor, cause the processor to control the device to perform functions of capturing a speech by a user; generating audio data representing the captured speech by a user; generating, based on the audio data, text data representing at least a portion of the captured speech; and transmitting, via a communication channel, the audio data and text data to the remote device. The device thus can provide the text data representing the captured speech when a quality of the audio signal received by the remote device is below a predetermined level. 1. A device comprising:a processor; and capturing a speech by a user;', 'generating audio data representing the captured speech by a user;', 'generating, based on the audio data, text data representing at least a portion of the captured speech; and', 'transmitting, via a communication channel, the audio data and text data to a remote device., 'a memory in communication with the processor, the memory comprising executable instructions that, when executed by the processor, cause the processor to control the device to perform functions of2. The device of claim 1 , further comprising a microphone configured to capture the speech by the user.3. The device of claim 1 , further comprising a camera configured to capture an image of the user claim 1 , wherein the instructions further include instructions that claim 1 , when executed by the processor claim 1 , cause the processor to control the device to perform a function of generating video data presenting the captured image of the user.4. The device of claim 3 , wherein the instructions further include instructions that claim 3 , when executed by the processor claim 3 , cause the processor to control the device to perform a function of encoding the audio data claim 3 , video data and text data for transmission to the ...

INFORMATION PROVIDING METHOD, INFORMATION PROVIDING SYSTEM, AND INFORMATION PROVIDING DEVICE

An information providing method includes acquiring speech information indicating what a user tells an operator through a call, generating voice recognition data indicating a voice recognition result of the speech information by performing a voice recognition process on the acquired speech information, extracting first information on a desire of the user from the generated voice recognition data, acquiring second information associated with the first extracted information, and presenting the second acquired information to a terminal device that is used by the operator. 1. An information providing method comprising:acquiring, by an information provider, speech information indicating what a user tells an operator through a call;generating, by the information provider, voice recognition data indicating a voice recognition result of the speech information by performing a voice recognition process on the acquired speech information;extracting, by the information provider, first information on a desire of the user from the generated voice recognition data;acquiring, by the information provider, second information associated with the first extracted information; andpresenting the acquired second information to a terminal device that is used by the operator.2. The information providing method according to claim 1 , wherein:the first information is information on a facility; andthe second information is parking lot information on a parking lot located around the facility.3. The information providing method according to claim 2 , further comprising selecting claim 2 , by the information provider claim 2 , parking lot information on a parking lot available to the user among the parking lot information acquired as the second information claim 2 ,wherein the information presented to the terminal device is the selected parking lot information on the parking lot available to the user.4. The information providing method according to claim 3 , further comprising:acquiring, by the ...

SPEECH RECOGNITION METHOD OF AND SYSTEM FOR DETERMINING THE STATUS OF AN ANSWERED TELEPHONE DURING THE COURSE OF AN OUTBOUND TELEPHONE CALL

A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person. 1A placing, with an automated calling system, a telephone call to a location having a telephone number at which a target person is listed;B upon said telephone call being answered, initiating a prerecorded greeting which asks for the target person;C receiving a spoken response from an answering person;D performing a speech recognition analysis on said spoken response to determine a status of said spoken response; andE if said speech recognition analysis determines that said answering person is said target person, initiating a speech recognition application with said target person.. A method of determining the status of an answered telephone during the course of an outbound telephone call comprising: This application is a continuation of U.S. patent application Ser. No. 15/063,587 filed on Mar. 8, 2016, which is a continuation of U.S. patent application Ser. No. 13/717,082 filed on Dec. 17, 2012, which is a continuation of U.S. patent application Ser. No. 11/219,593 filed Sep. 2, 2005, now U.S. Pat. No. 8,363,792 issued Jan. 29, 2014, which is a continuation of U.S. patent application Ser. No. 09/945,282 filed Aug. 31, 2001, now U.S. Pat. No. 6,990,179 issued Jan. 24, 2006, which claims the benefit of priority from U.S. ...