01-10-2015 дата публикации
Номер: US20150281444A1
Принадлежит:
A system and method that includes receiving a call from a customer; determining, in response to receiving the call, interactions with the customer and relevant business objects relating to the interactions; and presenting, simultaneously in a user interface display pane, representations of the interactions and the relevant business objects relating to the interactions. 1. A computer-implemented method comprising:receiving a call from a customer;determining, in response to receiving the call, interactions with the customer and relevant business objects relating to the interactions; andpresenting, simultaneously in a user interface display pane, representations of the interactions and the relevant business objects relating to the interactions.2. The method of claim 1 , wherein the customer is one of an existing customer and a prospective customer.3. The method of claim 1 , wherein the determining of the interactions and the relevant business objects comprises:referencing stored data for indications of the customer based on identifying information received in the call;determining prior interactions with the customer as indicated in the stored data; anddetermining the relevant business objects by referencing the stored data for business objects related to, at least, the customer and the prior interactions.4. The method of claim 1 , further comprising:creating a new interaction initiated by the received call;determining at least one business object relating to the new interaction;storing data relating to the new interaction, including, at least, an indication of the customer and at least one business object related to the new interaction; andupdating the presentation of the user interface display pane to include representations of the new interaction and the at least one business object related to the new interaction.5. The method of claim 1 , wherein the call comprises a communication of at least one of the following types: a telephone call claim 1 , an email message ...
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