29-10-2020 дата публикации
Номер: US20200344187A1
The present disclosure involves systems, software, and computer implemented methods for tracking of a conversation and management of multi-channel, multi-interaction customer conversations across multiple chat bots. One example system includes operations to receive a first signal comprising a first set of conversational input received via interactions with a conversational interface from a client device, the conversational interface associated with a plurality of chat bots and manages interactions between the client device and the plurality of chat bots. The received conversational input is analyzed to determine a context of the received conversational input based on characteristics of the received conversational input. A request is transmitted to an identified first chat bot associated with the determined context and a response is received from the identified first chat bot. The response is transmitted to the client device for presentation. 1. A system comprising:a communications module;at least one memory storing instructions and a plurality of chat bots, and a repository of contextual content, the contextual content for use in formulating at least one response generated in response to a conversational contextual input; and receive, via the communications module, a first set of conversational input received via interactions with a conversational interface from a client device associated with an authenticated user, wherein the conversational interface is associated with the plurality of chat bots and manages interactions between the client device and the plurality of chat bots;', 'determine a first context of the received first set of conversational input;', 'transmit, via the communication module, a request to a first chat bot associated with the determined first context, the request comprising data from the received conversational input and a first authenticated credential of the authenticated user;', 'receive, via the communication module, a response from the ...
Подробнее