System and method for processing high frequency callers

A call processing system and method for processing calls from high volume callers. A frequency of call activity is monitored for callers to determine reception of a call from a high frequency caller. When a call is received from such a caller, provided is information predicted to be requested from the caller prior to the caller being voice connected to a company representative. The retrieved information is then provided to a company representative prior to the caller being voice connected with a company representative as to expedite the call. Additionally, a customized message for the high frequency caller may be generated prior to the caller being voice connected with a company representative whereby the customized message contains information predicted to be responsive to a predicted inquiry from the determined high frequency caller to mitigate the need to connect the caller to a company representative.

Strengthening electronic equipment

A system includes an equipment case configured to hold equipment, a strengthening bracket, and one or more releasable couplers physically coupled to the equipment case and the strengthening bracket. The releasable couplers may be configured to release the strengthening bracket from the equipment case without requiring a tool. In some embodiments, the strengthening bracket comprises a first end and a second end, and one of the releasable couplers are coupled to each end of the strengthening bracket. In some embodiments, the releasable couplers each comprise a flexing member and a protrusion member coupled to the flexing member and the first end and the second end of the strengthening bracket each comprise a slot for receiving the protrusion member of a corresponding coupling member. A corresponding method includes coupling the strengthening bracket to the equipment case with the at least one releasable coupler.

Strengthening electronic equipment

A system includes an equipment case configured to hold equipment, a strengthening bracket, and one or more releasable couplers physically coupled to the equipment case and the strengthening bracket. The releasable couplers may be configured to release the strengthening bracket from the equipment case without requiring a tool. In some embodiments, the strengthening bracket comprises a first end and a second end, and one of the releasable couplers are coupled to each end of the strengthening bracket. In some embodiments, the releasable couplers each comprise a flexing member and a protrusion member coupled to the flexing member and the first end and the second end of the strengthening bracket each comprise a slot for receiving the protrusion member of a corresponding coupling member. A corresponding method includes coupling the strengthening bracket to the equipment case with the at least one releasable coupler.

Cleaving device

An embodiment of the invention may include a cleaving apparatus. The cleaving apparatus may include a first arm having a first cleaving wedge and a second arm having a second cleaving wedge. The first cleaving wedge may include a first front surface and a first bottom surface, where the first front surface is oriented away from the first bottom surface. The second cleaving wedge may include a second front surface and a second bottom surface, where the second front surface is oriented away from the second bottom surface. The first arm and the second arm may be arranged to move with respect to each other. Further, the cleaving apparatus may include a heating apparatus located in the first cleaving wedge.

Field Emission Devices

A method for making field emission devices so that they have emitter tips in the form of a needle-like point with a width and length configured such that ratio of the width to the length ranges from about 0.001 to about 0.05, and associated methods for making the tips by 3-D printing.

SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS

A call processing system and method for processing calls from high volume callers. A frequency of call activity is monitored for callers to determine reception of a call from a high frequency caller. When a call is received from such a caller, provided is information predicted to be requested from the caller prior to the caller being voice connected to a company representative. The retrieved information is then provided to a company representative prior to the caller being voice connected with a company representative as to expedite the call. Additionally, a customized message for the high frequency caller may be generated prior to the caller being voice connected with a company representative whereby the customized message contains information predicted to be responsive to a predicted inquiry from the determined high frequency caller to mitigate the need to connect the caller to a company representative. 114-. (canceled)15. A call processing system , comprising:a communications interface; monitor a frequency of call activity for a caller;', 'determine one or more accounts associated with the caller based upon call activity frequency;', 'determine a predicted question to be requested from the caller from the associated one or more accounts;', 'determine an answer to the predicted question consisting of data from the determined one or more accounts associated with the caller; and', 'provide a notification to the caller containing the determined answer to the predicted question prior to the caller being voice connected with a company service representative., 'a memory, and a controller programmed to16. The call processing system as recited in claim 15 , wherein the controller is further programmed to determine the context of a conversation between the caller and a company service representative and store the determined content to be associated with the caller in the memory.17. The call processing system as recited in claim 16 , wherein the controller is further ...

Scrubbing razor with safety ribs

A scrubbing razor includes an upper handle, a plurality of outer safety ribs or feet integrally joined to the lower end of the upper handle, and a cutting blade mounted to the lower end of the upper handle. Each of the outer safety ribs or feet has a radially outer end, and a lower flat side lying in a common plane, and each radially outer end extends radially outwardly from the lower end of the upper handle to a rib or feet outer diameter. The cutting blade is flat, includes a radially outer rounded cutting edge, and extends parallel to the common plane of the plurality of outer safety ribs or feet.

Wire-Spring Retained Heatsink Installation and Removal Tool

A wire-spring retained heatsink installation and removal tool for installing and removing wire-spring retained heatsinks. The wire-spring retained heatsink installation and removal tool includes a shaped portion that, when placed over a section of a torsion spring of a wire-spring retained heatsink, allows a force to be applied to the torsion spring such that a hook end of the torsion spring is forced into an associated hook on an assembly on which the wire-spring retained heatsink is being attached. The wire-spring retained heatsink installation and removal tool includes a handle that couples to the shaped portion thereby allowing a user to grasp the wire-spring retained heatsink installation and removal tool in order to apply the force necessary to engage the hook end of the torsion spring into the associated hook on the assembly on which the wire-spring retained heatsink is being attached. 1. A wire-spring retained heatsink installation and removal tool for installing and removing wire-spring retained heatsinks , the wire-spring retained heatsink installation and removal tool comprising:a shaped portion that, when placed over a section of a torsion spring of a wire-spring retained heatsink, allows a force to be applied to the torsion spring such that a hook end of the torsion spring is forced into an associated hook on an assembly on which the wire-spring retained heatsink is being attached; anda handle that couples to the shaped portion thereby allowing a user to grasp the wire-spring retained heatsink installation and removal tool in order to apply the force necessary to engage the hook end of the torsion spring into the associated hook on the assembly on which the wire-spring retained heatsink is being attached.2. The wire-spring retained heatsink installation and removal tool of claim 1 , wherein the shaped portion is in the shape of a V thereby forming a V-shaped notch and wherein the V-shaped notch is placed on an arm section of the torsion spring of the ...

Wire-Spring Retained Heatsink Installation and Removal Tool

A wire-spring retained heatsink installation and removal tool for installing and removing wire-spring retained heatsinks. The wire-spring retained heatsink installation and removal tool includes a shaped portion that, when placed over a section of a torsion spring of a wire-spring retained heatsink, allows a force to be applied to the torsion spring such that a hook end of the torsion spring is forced into an associated hook on an assembly on which the wire-spring retained heatsink is being attached. The wire-spring retained heatsink installation and removal tool includes a handle that couples to the shaped portion thereby allowing a user to grasp the wire-spring retained heatsink installation and removal tool in order to apply the force necessary to engage the hook end of the torsion spring into the associated hook on the assembly on which the wire-spring retained heatsink is being attached.

Solid-state memory module

Split insulator.

Automobile headlight delay system

Laser resonator assembly

A resonator assembly particularly suited for a diode pumped solid state laser is disclosed. The assembly includes a glass planar support plate 20. At least two transparent mirror mounts 26, 28 are bonded to the plate using a UV curable adhesive. The resonator mirros 22, 24 are in turn bonded to the mounts using a similar adhesive. The structure is easy to align and assemble and is low in cost. In addition, the assembly can be formed from materials having a low coefficient of thermal expansion so that the thermal stability is enhanced. Further, the transparent mirror mounts provide enhanced stability while allowing transmission of laser radiation.

System and method of modulating electrical signals using photoconductive wide bandgap semiconductors as variable resistors

A system and method for producing modulated electrical signals. The system uses a variable resistor having a photoconductive wide bandgap semiconductor material construction whose conduction response to changes in amplitude of incident radiation is substantially linear throughout a non-saturation region to enable operation in non-avalanche mode. The system also includes a modulated radiation source, such as a modulated laser, for producing amplitude- modulated radiation with which to direct upon the variable resistor and modulate its conduction response. A voltage source and an output port, are both operably connected to the variable resistor so that an electrical signal may be produced at the output port by way of the variable resistor, either generated by activation of the variable resistor or propagating through the variable resistor. In this manner, the electrical signal is modulated by the variable resistor so as to have a waveform substantially similar to the amplitude-modulated radiation.

Waveguide flange adapter configured to connect with first and second waveguide flanges, where the first and second flanges have hole patterns that are different

A waveguide flange adapter includes a plate; an aperture positioned through the plate; and a plurality of holes arranged in a pattern in the plate and around the aperture. The plate is configured to operatively connect a first waveguide to a second waveguide such that the first waveguide and the second waveguide have a different pattern of holes on the waveguide flanges to one another. The pattern of the plurality of holes may be configured to align with connecting holes in each of the first waveguide and the second waveguide. At least some of the plurality of holes may extend through an entire thickness of the plate. The plate may include electrically-conductive material. The size and shape of the aperture may be complementary to a size and shape of each of the first waveguide and the second waveguide. At least some of the plurality of holes may be tapped or untapped.

Field emission devices

A method for making field emission devices so that they have emitter tips in the form of a needle-like point with a width and length configured such that ratio of the width to the length ranges from about 0.001 to about 0.05, and associated methods for making the tips by 3-D printing.

System and method for providing an interactive voice response system with a secondary information channel

A call processing system and method for providing a secondary information channel to a caller. Upon reception of a call from a caller to a customer service representative on a primary access channel determine a device (secondary device) associated with the caller that is separate from the device the caller is using for the primary access channel. The secondary device is to be used to provide a secondary information access channel. The secondary information access channel is complimentary to the primary access channel between the caller and the customer service representative and is utilized to deliver information content to the caller and/or provide other services supportive of the conversation with the company service representative.

Insulator.

System and method for processing high frequency callers

A call processing system and method for processing calls from high volume callers. A frequency of call activity is monitored for callers to determine reception of a call from a high frequency caller. When a call is received from such a caller, provided is information predicted to be requested from the caller prior to the caller being voice connected to a company representative. The retrieved information is then provided to a company representative prior to the caller being voice connected with a company representative as to expedite the call. Additionally, a customized message for the high frequency caller may be generated prior to the caller being voice connected with a company representative whereby the customized message contains information predicted to be responsive to a predicted inquiry from the determined high frequency caller to mitigate the need to connect the caller to a company representative.

Insulator.

Improvements in fluid pressure operated motors

Stand and method of making the same

A water inlet device

A water inlet device