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14-01-2014 дата публикации

System and method for processing, assigning, and distributing electronic requests

Номер: US0008631153B2
Автор: Vasudeva Murthy, Sandeep Srivastava, Srinivasa R. Guttikonda, Tushar Pujara, Senguttuvan Haridoss, Qin Shi, Lloyd Williams, Yi Huang, Jayanthi Muthukrishnan, MURTHY VASUDEVA, SRIVASTAVA SANDEEP, GUTTIKONDA SRINIVASA R, PUJARA TUSHAR, HARIDOSS SENGUTTUVAN, SHI QIN, WILLIAMS LLOYD, HUANG YI, MUTHUKRISHNAN JAYANTHI, GUTTIKONDA SRINIVASA R.
Принадлежит: Verizon Patent and Licensing Inc., MURTHY VASUDEVA, SRIVASTAVA SANDEEP, GUTTIKONDA SRINIVASA R, PUJARA TUSHAR, HARIDOSS SENGUTTUVAN, SHI QIN, WILLIAMS LLOYD, HUANG YI, MUTHUKRISHNAN JAYANTHI, VERIZON PATENT & LICENSING INC, GUTTIKONDA SRINIVASA R., VERIZON PATENT AND LICENSING INC.

A system and method for processing and managing electronic requests may include an input module configured to receive a plurality of electronic requests associated with at least one of a product, service, order, and status. The system may comprise a classification module configured to assign each electronic request to at least one category; a transformation module configured to convert the electronic requests into a format compatible with one or more downstream systems; a distribution module configured to distribute the electronic requests based on routing rules to one or more downstream systems, which responds to the at least one request; a management module configured to manage the electronic requests; or a monitoring module configured to present, via a graphical user interface, information associated with at least one of the electronic requests to a user.

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Номер записи: 1
12-07-2012 дата публикации

SYSTEM AND METHOD FOR PROCESSING, ASSIGNING, AND DISTRIBUTING ELECTRONIC REQUESTS

Номер: US20120179836A1
Автор: Vasudeva Murthy, Sandeep Srivastava, Srinivasa R. Guttikonda, Tushar Pujara, Senguttuvan Haridoss, Qin Shi, Lloyd Williams, Yi Huang, Jayanthi Muthukrishnan, MURTHY VASUDEVA, SRIVASTAVA SANDEEP, GUTTIKONDA SRINIVASA R, PUJARA TUSHAR, HARIDOSS SENGUTTUVAN, SHI QIN, WILLIAMS LLOYD, HUANG YI, MUTHUKRISHNAN JAYANTHI, GUTTIKONDA SRINIVASA R.
Принадлежит: VERIZON PATENT AND LICENSING INC.

A system and method for processing and managing electronic requests is disclosed. The system may comprise an input module configured to receive a plurality of electronic requests associated with at least one of a product, service, order, and status. The system may comprise a classification module configured to assign each electronic request with at least one category. The system may comprise a transformation module configured to convert the plurality of electronic requests into a format compatible with one or more downstream systems. The system may comprise a distribution module configured to distribute the plurality of electronic requests based on routing rules to one or more downstream systems, wherein the one or more downstream systems responds to the at least one request. The system may comprise a management module configured to manage the plurality of electronic requests, wherein managing the plurality of electronic requests comprises receiving status notifications associated with the at least request from the one or more downstream systems. The system may also comprise a monitoring module configured to present, via a graphical user interface, information associated with at least one of the plurality of electronic requests to a user.

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Номер записи: 2