15-09-2022 дата публикации
Номер: US20220293107A1
Принадлежит:
The disclosure is directed to various ways of improving the functioning of computer systems, information networks, data stores, search engine systems and methods, and other advantages. Among other things, provided herein are methods, systems, components, processes, modules, blocks, circuits, sub-systems, articles, and other elements (collectively referred to in some cases as the “platform” or the “system”) that collectively enable, in one or more datastores (e.g., where each datastore may include one or more databases) and systems. A system and method for providing conversation intelligence services may include pre-processing, transcribing, and post-processing. A conversation recording may be pre-processed generating a conversation record (e.g., conversation object). The pre-processed conversation recording may be transcribed into a transcript. The transcript may be post-processed which may include keyword extraction, topic extraction, feature extraction, event generation, trigger action, and/or search indexing. Conversation information may be presented based on the pre-processing, the transcribing, and the post-processing. 1. A computer-implemented method for providing conversation intelligence , the method comprising:receiving at least one conversation recording of a conversation between one or more speakers, wherein the at least one conversation recording includes media having at least one of a video format or an audio format;pre-processing the received at least one conversation recording, wherein the pre-processing includes determining speaker identities by utilizing speaker diarization technologies, wherein the pre-processing includes a quality review for improving future transcription, and wherein the pre-processing includes a generation of a conversation record;transcribing the at least one pre-processed conversation recording into at least one transcript at least partially based on the conversation record;post-processing the at least one transcript, wherein ...
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