15-10-2020 дата публикации
Номер: US20200327449A1
Принадлежит:
A device identifies, by using a first model to process a first weighted feature set, users who are predicted to stop using a service provider for one or more services. The device determines, by using a second model to process a second weighted feature set, user scores for the users who represent predicted value that the users provide to the service provider. The device identifies, based on the user scores, particular users, of the users, as targets to be offered additional services. The device determines, by using a third model to process a third weighted feature set, service scores that represent predicted levels of interest of a user, of the particular users, in a set of services. The device selects services based on the service scores. The device causes a services package that includes the services to be provided to a user device or an account associated with the user. 1. A method , comprising:determining, by a device, that a condition is satisfied that causes the device to determine whether to offer additional services to particular users of a group of users who have accounts with a service provider;receiving, by the device, user data associated with the group of users, wherein the user data includes at least one of user account data, user behavioral data, or technical support data;receiving, by the device, a set of network performance indicator (NPI) values that measure network performance of a network that is accessible to user devices associated with the group of users;determining, by the device and by processing the user data and the set of NPI values, a first set of weighted features that affect likelihoods that the group of users will stop using the service provider for one or more services;identifying, by the device and by using a first data model to process the first set of weighted features, a subgroup of users, of the group of users, that are predicted to stop using the service provider for the one or more services;determining, by the device and by ...
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