13-05-2021 дата публикации
Номер: US20210141820A1
Автор:
Janki Vora,
Mathews Thomas,
Tassanee Kraipon Supakkul,
Utpal Mangla,
Steven Layne Canepa,
VORA JANKI,
THOMAS MATHEWS,
SUPAKKUL TASSANEE KRAIPON,
MANGLA UTPAL,
CANEPA STEVEN LAYNE,
Vora, Janki,
Thomas, Mathews,
Supakkul, Tassanee Kraipon,
Mangla, Utpal,
Canepa, Steven Layne
Принадлежит:
Provided is a method for generating a personalized response to a user query. An omnichannel assistant receives a query from a user. The query is parsed to identify a user request. A user profile of the user is analyzed to determine one or more sources for responding to the query. The user profile includes a set of trusted sources for the user. Data for responding to the query is retrieved from the one or more sources. A channel for a response is selected based at least in part on the user profile. The response to the query is generated. The response is generated using the retrieved data, the selected channel, and the user profile. The response is then transmitted to the user. 1. A method for providing a personalized response to a user query , the method comprising:receiving, by an omnichannel assistant, a query from a user;parsing the query to identify a user request;analyzing a user profile of the user to determine one or more sources for responding to the query, wherein the user profile includes a set of trusted sources for the user;retrieving data to respond to the query from the one or more sources;selecting a channel for a response based at least in part on the user profile;generating the response to the query using the retrieved data, the selected channel, and the user profile; andtransmitting the response to the user.2. The method of claim 1 , wherein parsing the query comprises:determining an intent of the query;determining an entity associated with the query; anddetermining a tone of the query,wherein the query is parsed using natural language processing and the user profile.3. The method of claim 1 , the method further comprising generating the user profile for the user based on one or more electronic documents associated with the user.4. The method of claim 3 , wherein the one or more electronic documents include at least one chat transcript and at least one social media post for the user claim 3 , and wherein generating the user profile comprises: ...
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