Distribution network first-aid repair command method, device and system

The invention discloses a distribution network first-aid repair command method, device and system, and the method comprises the steps: building a master station system which is used for receiving and analyzing fault reporting information uploaded by a customer; creating a work order according to an analysis result, and sending the work order to a first-aid repair device; rush-repair personnel carry the rush-repair device to the site for rush-repair. According to the method, full-process management and control from fault reporting to power restoration can be realized, and informatization means support strength in the aspects of customer service visual research and judgment, service dispatching visual monitoring, customer interaction real-time interaction and the like is enhanced.